We had booked two rooms for 5 people via multiple emails with keys bungalows.
Despite this booking being confirmed before we arrived, these rooms were not available when we got there. Instead of being advised of this on arrival, we were ushered in under false pretenses of "welcome to paradise" and given no information. When it became clear the rooms were not available, we were offered a dirty staffroom above the bar, which didn't even contain enough beds, and we were still expected to pay for it.
No apologies were offered and no help was provided to find alternative accommodation. In fact when we asked for assistance with transport, they offered a rate that was double what we were offered by a local taxi driver.
Ultimately this is unacceptable and I would strongly discourage anyone from staying here.
- Official Description (provided by the hotel):
- Stunning location, right on the pearl white beach of Matemwe. See, feel and hear the proximity of the ocean while having a sundowner on the seaview terrace. Keys Bungalows is the perfect spot to enjoy snorkeling, diving, taking a spice tour, visiting the daily fish market or discovering the subaquatic wonders of nearby Mnemba Island. Feel at home thanks to the helpful staff and the laid-back atmosphere of this budget friendly accommodation. ... more less
- Also Known As:
- Keys Bungalows Matemwe, Zanzibar Island