We came here on honeymoon to relax after an incredible safari in Masai Mara (where the service was second to none). In comparison the service at Hideaway is shocking. Not the fault of the staff but inadequate training and terrible communication from management.
Our shower was broken from the outset and flooded our entire bathroom floor. We rang and visited the reception several times and only had a response of 'OK, thank you'. When we were at the beach ordering drinks, I gave our room number only to be told that the room 'didn't exist' and I was a 'liar'! So embarrassed, I went to reception and was told that they had moved our room due to the broken shower. A bit of notice would have nice!
My husband was very ill a couple of days into the stay. I phoned reception to ask for a doctor, to which I was told I would be called back as soon as he had arrived and would be around 20mins. An hour passed and so I walked to reception to find the doctor had been waiting in reception for half an hour waiting for us!!
Food is the usual bland buffet you'll find at most all inclusives and staff forget your drink orders easily.
Pool, bar area and the surrounds are lovely - if only the service matched.
- Official Description (provided by the hotel):
- Hideaway of Nungwi Resort & Spa, part of the Emerald Collection Resorts, is located in Nungwi, on the North West coast of Zanzibar, a sensational island setting. Every evening the resort is charmed by dreamy sunsets, where hues of burnt orange and blushing rose are spectacled as Africa`s sun drops into the Indian Ocean. Wander through 10 hectares of enchanting tropical spice gardens, fondly tendered by softly-spoken Zanzibaris and rabble of soaring butterflies. The sense of space is absolute, inspiring freedom, seclusion and quietude: Hideaway of Nungwi Resort & Spa is a the perfect playground for the tired minds of discerning guests seeking the ultimate relaxation and nourishments for mind, body and soul. ... more less
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- Also Known As:
- Hideaway Of Nungwi Resort & Spa Zanzibar