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“Outstanding service” 5 of 5 stars
Review of Essque Zalu Zanzibar

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Essque Zalu Zanzibar
5.0 of 5 Hotel   |   Nungwi, Nungwi 3151, Tanzania   |  
Hotel amenities
Ranked #2 of 17 Hotels in Nungwi
Zanzibar, Tanzania
Top Contributor
68 reviews 68 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
70 helpful votes 70 helpful votes
“Outstanding service”
5 of 5 stars Reviewed January 19, 2013

There are so many good things to say about this property its difficult to know to begin, however, apart from flawless housekeeping, well maintained grounds, friendly and attentive staff and good food, it was the outstanding levels of service and the "can do" attitude of the staff that really stands out. Nothing is a problem here and every request no matter how mundane was fulfilled with a smile and that aforementioned can do attitude. I loved the pool area and the jetty restaurant at the end of the pier. I indulged in a number of treatments at the on-site spa, all of them good and can be recommended. I stayed in a garden room and was perfectly happy with it. The huge bathroom, walk in closets and good quality linen and towels all added to a sense of pure luxury.
Another impressive aspect is the hotels attempt to reduce its carbon footprint. Motion sensor lighting in public area bathrooms among other small but important efforts are well received.
In short, a great hotel with outstanding service and I most certainly would return.

Room Tip: I stayed in a garden room and was very happy with it. i had a peek at the villas. (amazing with own...
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  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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319 reviews from our community

Traveler rating
    269
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Zurich, Switzerland
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 13, 2013

We chose Zalu Essque to relax with our two kids (8 and 11 years old) after one week Safari in the Serengeti. The minute we entered the impressive hotel hall, we were personally welcomed by the manager and his friendly staff and we felt like in paradise...

The hotel's architecture is stunning and extremely beautiful. Even though the hotel was fully booked, it never got too crowded. Our beach suite was nicely designed, very spacious and had a great view. The food - both at the Jetty restaurant as well at the market restaurant - was outstanding. The service was excellent, the staff extremely friendly and - according to our kids - the kids club one of the best they have ever experienced. We hardly ever left the hotel during our one week stay but spent the whole day at the lovely, big salt water pool with Jacuzzi and spoiled ourselves from time to time at the spa with its first class treaments. We also enjoyed long walks at the beach to explore the environment.

The manager Nicolas Konig is a great guy, very dedicated and he has a daily chat with all the guests. At New Year's Eve, he organised with his staff an unforgettable party on the Jetty and a wonderful dinner around the pool, which we will never forget.

All in all, this is the ultimate vacation spot for families, couples or singles to recharge your batteries in a luxury but still relaxed environment.

Tina, Jörg, Lilly and Benji from Zurich, Switzerland

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 10, 2013

Essque Zalu Zanzibar is an excellent vacation spot for any crowd. The resort is beautiful and well-kept and the friendly, enthusiastic staff only adds to the ambiance of the whole place. Upon an exhausting arrival to the resort I was greeted by the handsomely attired staff with big smiles and cold towels. Unlike some resorts, the check in was a relatively fast and smooth process. After only 5 minutes up front we were escorted to our room and the navigator handled all of our paperwork from there. The grounds are gorgeous with plenty of greenery and nature. The jetty and view of the Indian Ocean from across the infinity pool leaves once speechless, particularly at night. The resort is very cozy and is a great place to relax and unwind on a long, peaceful holiday. I had the pleasure of enjoying one of their deep tissue massages which left me feeling very relaxed and renewed. Highly recommended! There were some cons such as the bugs that find their way into the room, minor electricity issues, and the charge for bottled water; but all and all this was a great vacation and I highly recommend it for the savvy traveler. Also my commendations on the selection of the staff. All of the young men and women there are full of advice on things to do in the area and are happy to help. Without great employees you could not have a great resort so continue to treat those jewels well!

Room Tip: Any room is a good option
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2013

We are a Norwegian family of four (two teen-age girls) who came to relax after safari in Serengeti. The Essque Zalu lived up to all our expectations, and we had a wonderful time enjoying spacious and comfortable suites, beautiful gardens, and a very well planned pool area. The food was excellent. We loved the service concept of "navigators"; attentive staff throughout the resort dedicated to make our holiday unforgettable.Thanks to Nicolas and his team for making our stay a truly wonderful experience.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 7, 2013

Essque Zalu is a fantastic place to recharge, especially after a very rugged and busy safari on the mainland. Manager Nicholas is outstanding and even managed to arrange a last-minute charter flight for our group of 11 so we could spend an extra day at this very special hotel. The Jetty is heaven and the food is outstanding.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 6, 2013

We organized our wedding there this past month of December and everything was PERFECT! The food, the drinks, the service...The staff was very flexible and accommodating, they made sure to welcome every one of our guests with a lot of attention. Events were magical and were run very smoothly... During the day we hung out by the pool were you have a gorgeous view of the Ocean and the staff was taking care of our every single need.
The rooms are spacious and beautiful, even garden view rooms are super luxurious.
Must location if you are planning a wedding in Zanzibar, a romantic escapade or a family trip!

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spain
Top Contributor
95 reviews 95 reviews
33 hotel reviews
Reviews in 45 cities Reviews in 45 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed January 4, 2013

The staff are all really friendly, breakfast is very substantial. We were on half board and although the menu does not vary much for the 5 nights we were there is was not too monotonous. the room and bathroom are very nice, we were in a detached garden view suite 32 which was very private and quiet. there are other suites that are one up one down, probably the sea view is up, but i think there is less privacy. There were a few things that I felt could be improved. Tea and coffee making in the room would have been good, a sofa which is comfortable rather than an uncomfortable sofa bed, not charging for water if half/full board was included, additional TV in the bedroom. The resort does not have a beach, the infinity pool somewhat makes up for this. The resort has a very romantic setting which is spoiled by the number of children running around the pool, it evidently caters to large families givven the number of self catering villas that are on site. it doesn't cut it for a romantic getaway, it does for a family holiday.

Room Tip: Room 32 was detached, private and quiet.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ezz11, General Manager at Essque Zalu Zanzibar, responded to this review, January 12, 2013
Bon jour and compliments of the season from Essque Zalu Zanzibar,

We are thankful for your email and delighted to know you had a great time with us albeit the little concerns you have raised. We appreciate your constructive feedback and allow me to assure you that we will surely look into them and endeavour to sort them out ASAP. Thank you for letting us know on this.

The beach indeed is not swimmable as it is only accessible at low tide when all the sea water goes a long way out however, at high tide, it is one of the best spots to take a dip from the jetty area and all our guests have had a great time swimming from there. Not having a beach in the first place is a deliberate action from our owners as our aim is to run an efficient lifestyle hotel where guests come to enjoy the tranquil and scintillating moments they miss in their daily lives and to thoroughly enjoy the zen like ambience Essque Zalu Zanzibar offers.

The resort since its opening in June 2011 has increasingly become well known for Honeymooners looking to enjoy their precious moments of being together with their loved better halves, however on the other hand, we have also become well known to be a family resort where kids can be kids and also enjoy their holidays like their parents, and to ensure that they do not disturb other guests, we have an established kids club that plans the kids daily activities, keeping them occupied and entertained for the course ofthe day. Our sincere regrets for the inconvenience the kids playing and running may have caused you.

With thanks and warm regards,

Nicolas Konig
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Essque Zalu Zanzibar

Address: Nungwi, Nungwi 3151, Tanzania
Location: Tanzania > Zanzibar Archipelago > Zanzibar > Nungwi
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Romantic Hotel in Nungwi
#2 Family Hotel in Nungwi
#2 Luxury Hotel in Nungwi
#2 On the Beach Hotel in Nungwi
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Essque Zalu Zanzibar 5*
Number of rooms: 49
Official Description (provided by the hotel):
Essque Zalu Zanzibar is an intimate boutique destination nestled in a natural cove on the island’s north-eastern coast overlooking the Indian Ocean. Choose from 40 suites, all with picturesque views over the lush tropical garden or the ocean turquoise blue. Ensconce yourself in luxurious-styled spaces crafted from local materials, adorned with native artwork and housed under a traditional pitched Makuti roof. If you need extra space to spread out, try one of our nine expansive villas; 3 or 4 bedrooms. Stretch out in the spacious living room, rustle up a snack in your own kitchen or just chill in the privacy of your very own plunge pool. ... more   less 
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Also Known As:
Essque Zalu Zanzibar Hotel Nungwi
Essque Zalu Zanzibar Nungwi

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