We stayed at the Z Hotel in Nungwi which had a voucher of a complimentary introduction to diving with East Africa Diving in our room, so we decided to take it up.
We went down there (have to say the staff we spoke to were friendly) and got our introductory dive class booked in. Additionally we booked a follow on class for a shallow dive in the sea for USD 110 per person.
Both classes were booked for 9.30am for what was to be our last day in Zanzibar, but when we went down there at 9am, we were told our bookings had been cancelled because the instructor had to give an open water class instead!
This was very unprofessional - if you can't honour your bookings, then don't take them in the first place. Had we known they were going to cancel we would have booked with someone else but it was too late by then and no other dive centres had any availability on the same day.
Another incident was that we had inquired regarding a snorkelling trip to Mnemba and were told their Mnemba boat would only run on one of the days were were there and we should come back the day before to make a booking. When we returned the next day and wanted to book, they said the boat was no longer available as they had already booked it out to a group of photographers.
I got the impression they deliberately don't take deposits to give them the option of taking more profitable bookings if they come along.
As most visitors only have limited time on the island, having an unreliable service such as this one is not ideal.
Overall a disappointing experience.
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