Although the location of this hotel is good and the staff are friendly, the overall customer service is terrible. The hotel basically only caters for Italians so if you are not from Italy I strongly suggest that you don't go to this hotel - you will be ignored and treated as a second rate customer. In addition, the General Manager is exceptionally rude and does not assist his clients in anyway despite his staff giving out incorrect information. His attitude was that all customers must know everything before arriving and that asking for assistance is unacceptable. I have never experienced such poor customer service from the manager of an organisation. The maintenance of the rooms is also unacceptable for the price - we did not have any working lights for 2 days which was incredibly frustrating. The cleaners also burst into our room at 6am waking us up. I would definitely not go to this hotel EVER again!
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- Also Known As:
- Myblue Zanzibar Boutique Nungwi
- My Blue Hotel Zanzibar/Nungwi