We had prepaid for two double rooms and when we arrived there was no record of our reservation at all....and only one room was available. The owner was very apologetic and arranged to get us rooms at a neighboring motel and made up the difference in price....so she handled the situation very professionally and promptly. The location/facility did look spectacular and we wished we could have stayed here.
Seems like the new owners had faced this type of situation a few times lately as it seems the previous owners took the prepaid money and never booked the rooms....kinda sleazy but not really the fault of the current owners.
Based on how promptly and professionally the new owners handled the situation I would imagine that they would treat their guests very well.
- Official Description (provided by the hotel):
- Spacious queen studios with MILLION dollar views of lake & mountains. ... more less
- Reservation Options:
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- Also Known As:
- Lakeview Studios Wanaka