You don't get a second chance to make a first impression. Check in time is 2pm but only having had a short journey I arrived at 1.45pm. I was allowed to complete the registration formalities but was told that I would have to come back at 2pm to get my room key - how petty and I have never experienced anything like this from a hotel of a similar standing anywhere in the world. I would add that the reception area is very small for the number of rooms they have.
I have to say that this hotel was by far the most disappointing of the 8 hotels/motels I stayed in on South Island during my 3 weeks there. I was allocated room 73 - 'a de-luxe resort room' - if that is a de-luxe room then I simply dread to think what a standard room is like. It was certainly the smallest room I have ever seen in a hotel of its standard. Not enough room to swing a cat' or even kitten for that matter! I spent a good few minutes looking for the wardrobe and was told by reception that it was behind a white curtain that housed the ironing board. So the 'wardrobe was the width of the upright legs of an ironing board' and had 3 grotty , cheap metal coathangers. Clothes storage space was non-existent. In the UK, if you called a room like this de-luxe you most likely would be prosecuted under the trade descriptions act!
I returned to reception and asked for an upgrade at my expense. To their great credit, the receptionist was very helpful and went to a great deal of trouble and personally showed me a 'studio apartment' This was a great improvement, albeit that it had a very
a very nice and immaculate kitchen- marble work surfaces, loads of crockery, table and 4 chairs etc - which I simply didn't need or want. Anyway I willingly agreed to pay a quite reasonable surcharge of NZ$25 a night.
I have to say that room 26 was spacious with a 3 seater and 2 seater settee and a patio door that lead out onto a patio area with 2 chairs facing a communal garden and pleasant views towards the mountains. Quite why you would need 2 large settees when I was told the room was for a maximum of 2 I am not sure.
However I was not at all impressed with the very poorly designed bathroom coloured grey. Very small and containing the washing machine and dryer. The wash basin was the smallest I have ever seen with only a very small glass shelf above it for toiletries etc. The shelf was so positioned that when having a wash you had to crane your neck so as not to bang your head on it. Unbelievably a window was above the basin and the mirror to the right of it - not ideal when trying to have a shave. No bath - only a shower.
Not great plumbing either. There were 2 apartments above me and when they used the facilities I could hear the sound of water rushing down the pipes.
On the full day I stayed there, my room hadn't been made up at 3.30pm and when I returned to the room later, only the bed had been made. Bathroom hadn't been touched nor the bins emptied- simply not good enough in a hotel of this perceived standard.
I had 2 meals in the very quiet restaurant - both good. Didn't have breakfast but again it was very quiet. There is plenty of parking and mostly you can park outside your apartment although it is gravelled and you can hear every movement.
There is a lot of building work going on although not near my room which I suspect was one of the better ones and certainly the newer chalets did not appeal to me at all.
The 'resort' is about 2 kms form the lake and a bit more from the town centre so transport is absolutely essential if you are staying here. Were my views of the hotel affected by the weather or the town? I loved Wanaka and its environs and the weather was absolutely perfect.
Would I stay here again- not if I could help it. In my view Wanaka needs a nice hotel - Novotel type for the tourust who just wants a nice room as opposed to a motel/ 'resort 'type facility
- Also Known As:
- Grand Mercure Oakridge Resort Lake Wanaka Hotel
- Grand Mercure Oakridge Resort Lake Wanaka Hotel Wanaka
- Mercure Wanaka
- Official Description (provided by the hotel):
- Grand Mercure Oakridge Resort is 100 kilometres from Queenstown and 2 kilometres from Lake Wanaka, the fourth largest lake in New Zealand. The resort features 173 hotel rooms and fully equipped apartments, a superb restaurant with indoor and outdoor dining, heated swimming pool with poolside bar and a day spa. During the warmer months, local activities include bushwalking, mountain climbing and fishing, while in winter the snowfields of Treble Cone and Cardrona are within easy reach. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Priceline, Travelocity, Expedia, ACCOR, Tingo, Agoda, Hotels.com, Venere and Otel so you can book your Grand Mercure Oakridge Resort Lake Wanaka reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.