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“Disappointing” 3 of 5 stars
Review of Edgewater

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Edgewater
4.0 of 5 Hotel   |   Sargood Drive | Lake Wanaka, Wanaka 9305, New Zealand   |  
Hotel amenities
Ranked #7 of 19 Hotels in Wanaka
Wodonga, Australia
Top Contributor
70 reviews 70 reviews
43 hotel reviews
Reviews in 37 cities Reviews in 37 cities
97 helpful votes 97 helpful votes
“Disappointing”
3 of 5 stars Reviewed February 23, 2013

We only stayed one night, and I'm glad we did otherwise I would have been annoyed by the place and spoiled our stay. It's a wonderful location with great views, and out of town so it is quiet and peaceful. So far so good. You can swim in the lake close by and walk into town or along the lakeshore. The rooms are spacious (we had a suite) if old-fashioned but quite adequate. Good balcony outside with view of everything.

Now the bad. The breakfast came with the room rate, and reflected it. Tasteless scrambled eggs, soggy hash browns and very very weak coffee. Appalling. Glad we didn't have to pay for it.

The Wi-fi. Basically there isn't any. There is a HOTEL COMPUTER which you pay for. You can't use your ipad or laptop anywhere in the hotel. This is 2013, not the 1990s. We were waiting on some important emails and had to miss them because no way I was going to pay any money for their dreadful internet service.

The tap in the bathroom has the hot and cold reversed, so you scald your hands if you turn it to what you think is cold and it isn't. The room is airless in summer as there is no cross flow ventilation and it's very stuffy. No aircon, just a fan which saved our lives in the bedroom at least. Bed was okay but a bit soggy so you rolled towards the middle a lot.

Edgewater feels old and out of date. We won't be back. Shame because it's a lovely spot and could do a lot better for your money.

Room Tip: Upstairs is better if you don't want people walking past your windows all the time.
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, General Manager at Edgewater, responded to this review, March 7, 2013
Dear Ozwitch,
Thank you for your comments regarding your recent stay with us.

We are continuing to work closely with our third party provider of our internet to improve its speed and efficiency which we are aware of some limitations although your accusation that wifi is not available anywhere in the hotel is not correct.

With regards to the complimentary use of our internet facility within the lobby, it is exactly that, complimentary, we only ask that you limit your usage of it to 15 minute intervals for the benefit of all guests.

Without a room number to assist me I am unable to comment further on the hot and cold taps except to say that the hot water should have been activated with the mixer turned to the left as per general plumbing protocols.

As both ends of the room have windows that open up to the outside, the stand up fan is there to provide exactly the cross-flow ventilation you desired. For air conditioning to work effectively the room need be sealed and for the majority of our guests, this is not an option they would prefer, instead wishing to leave the windows and sliders open to enjoy our naturally beautiful surroundings.

Kind regards,
Leigh Stock
General Manager
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394 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Melbourne, Australia
Top Contributor
103 reviews 103 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 14, 2013

I stayed at Edgewater last year and I really loved it. I found the hotel to be very beautiful, the view of the lake from your room when you step out on the balcony is amazing and the staff were very nice and friendly.

I returned to Wanaka again this year and Edgewater was the only place I wanted to stay at. I'd called and made a booking with Fiona; and I knew I was getting a good rate however, what I was not aware of, is the room they'd booked for me.

So, I arrived, grabbed the keys and went to the room and I was stunned when I walked in. It was a suite - the lounge had two comfy couches, a coffee table and flat screen TV on the wall; there was a fully equipped kitchen with cutlery, pots, a microwave so basically everything you need to prep a meal. There was also a flat screen TV in the bedroom and you had a washing machine in the bathroom. The best part for me was the area in the corner of the lounge. It overlooked the street, had cushions and was literally perfect to sit back and relax while reading my book.

Everyone was so nice as usual, especially Zuzana and Fiona. George was also up for a chat as well.

Edgewater is truly a great place to stay at - it's got tennis courts, a spa, you can hire kayaks and mountain bikes which come from Racers Edge as well so that's pretty good.

I miss my room already and I can't wait to return, hopefully next year!

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, March 23, 2013
Dear Kevin S,

We're thrilled you had such a great stay.

It sounds like Fiona provided you with a suite room so that is great and pleased Zuzana and George were their usual friendly selves.

We look forward to welcoming you back again next year. Please feel free to book online or make contact with Fiona and the reservations team to confirm your requirements.

KInd regards
Trish
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Wollongong, Australia
Top Contributor
72 reviews 72 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 5, 2013

We stayed here last week. Found the resort unit nice, spacious, clean, great view of the lake and very friendly staff. Food outstanding, and walking in robes to the lake's edge was luxury! We would recommend it to anyone who needs some r & r on a holiday.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, February 9, 2013
Dear Dikje

Great to year you enjoyed your stay with us. The lake front location is pretty special and we're pleased you enjoyed our friendly team.

We look forward to providing some R & R for your next visit.

Kind regards
Trish
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Melbourne, Australia
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 3, 2013

This hotel has a great location by the water, it is a very relaxed place to visit with friendly staff. The booking of the room was easy to do from afar, then when we arrived check in was very fast and efficient. Although no swimming pool there was enough facilities around to keep children happy for our 6 night stay.

Room Tip: They are all good.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, March 23, 2013
Dear John,

Thanks for taking the time to share your experiences with us at Edgewater.

We try and make our booking process efficient.

We hope the family had the opportunity to try the lakefront -for a swim, tennis courts, and spa/sauna. Depending on their ages perhaps the mountain bike or kayak hire on site or the free childrens' playground. Sounds like they may have during your 6 night stay.

We look forward to welcoming you again.

Kind regards, Trish
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 23, 2013

there's something about being directly on the lakefront which is extra special - I mean being able to walk out of your front door and over the grass into the lake for a swim. As the other reviews say this hotel is in a sweet spot, away from the crowds and protected from the breeze. A little update on the inside (isn't 70's look chic at the moment - a few smart cushions and an upgrade of the cooking facitities would do it) would make this a 5 star stay. We will come again though, our room was spacious and we left relaxed and happy from our 2 night R&R after walking the Milford track. Oh and please upgrade your barbeques, a BBQ on the terrace is a great treat here.

Room Tip: make sure you have a lake view.
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, February 3, 2013
Dear Helen

We're pleased you enjoyed your well deserved R & R at Edgewater after walking the beautiful Milford Track.

Edgewater is a glorious spot and the proximity to the lake provides a tranquil environment.

Your idea about the BBQ is good as are your suggestions on the interiors. We do strive to keep the rooms appearance up to date as much as possible.

KInd regards
Trish
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Australia
Senior Contributor
33 reviews 33 reviews
17 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 22, 2013

We stayed in rooms 515 and 516 which were interconnecting and had the most amazingly beautiful views. While the washing machine worked the dryer in the combined machine didn't. The staff could not have gone to more trouble to apologise and took our laundry down to a shared facility to dry it. Also, the wi-fi didn't work but I understand this was caused by a NZ wide problem with the vodafone network. Again the staff were apologetic. Frankly though, nothing could dampen our rating for this hotel. It was just beautiful and comfortable.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, February 3, 2013
Dear Lisa K

We're pleased you had a great time at Edgewater.

Again we do apologise about the inconvenience regarding the dry but very pleased the staff assisted in getting your laundry dry.

We look forward to welcoming you back to Edgewater in the future.

Kind regards
Trish
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
77 reviews 77 reviews
33 hotel reviews
Reviews in 40 cities Reviews in 40 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed January 22, 2013

We got off to a bad start at the Edgewater. We arrived at 4:30 pm and our room wasn't ready. I needed to use wi-fi and had to buy an expensive card to get spotty, interrupted service. The room was spacious but lacked charm. The view, however, was spectacular and the long walk to town was quite beautiful. What we did enjoy about the Edgewater was the bar restaurant. Nice atmosphere, attentive staff and a very tasty meal.

Room Tip: make sure you book an upstairs room, much more private!!
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, February 5, 2013
Dear Bickles 27

In response your message we've made some preliminary investigations with regards to your comment about our room readiness and wi-fi.

It is difficult for us to investigate this thoroughly as we don't know your booking details, such as the name the room was booked under and the date(s) you stayed.

If you would like to revert these directly to myself on email (bd@edgewater.co.nz) I would be able to find out more information.

Kind regards
Trish
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Edgewater

Address: Sargood Drive | Lake Wanaka, Wanaka 9305, New Zealand
Location: New Zealand > South Island > Otago Region > Wanaka
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#3 Family Hotel in Wanaka
#4 Luxury Hotel in Wanaka
#6 Romantic Hotel in Wanaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Edgewater 4*
Number of rooms: 65
Official Description (provided by the hotel):
Edgewater lies right at the water’s edge of Lake Wanaka. It is the perfect destination for you to experience all that Central Otago’s seasons have to offer. Our long, hot summers fade slowly into beautiful autumn colours, before the clear mountain air promises snow and crisp winter days. As the snowfalls melt, spring returns with its lush, bright greens. At Edgewater we have genuine local knowledge that complements our inviting accommodation and enticing seasonal menu. We can unlock the very best Wanaka experiences, tailored for you. Edgewater is a four star Qualmark graded property situated on the edge of Lake Wanaka. Come and touch the seasons at Edgewater. ... more   less 
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Also Known As:
Edgewater Hotel Wanaka

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