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“Dissappointing” 2 of 5 stars
Review of Edgewater

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Edgewater
4.0 of 5 Hotel   |   Sargood Drive | Lake Wanaka, Wanaka 9305, New Zealand   |  
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Ranked #8 of 20 Hotels in Wanaka
Dunedin, New Zealand
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Dissappointing”
2 of 5 stars Reviewed October 27, 2012

After seeing this place from the lakefront on other trips to Wanaka, we looked forward to staying a night on our way back from a weeks holiday on the west coast. Booking through Wot-If we found it to be more expensive than other places we had stayed in Wanaka and to not offer any deals like free breakfast etc. But as it was rated pretty highly on Trip Advisor and it was a long standing dream to stay there sometime we went ahead. Huge disappointment. The place is outdated. Its been given a cheap upgrade sometime recently but it still feels like a flash back to the 80's. When we entered our room there was a bottle cap on the bedroom floor, a filthy plastic bathmat in the bathroom, hair stuck to the bathroom heater and mold around the basin tiles. There are no mini bar facilities in the "guest suites" which are essentially a motel room although marketed as a "FREE UPGRADE" on Wot-If. As mentioned in other reviews - be careful with the hot water, not only will it run out pretty quickly but also if anyone turns on the sink tap while you are in the shower you will either scald or freeze. Altogether - there are much better options for accommodation in Wanaka. The view is great from some of the rooms but hey - in Wanaka you are NEVER far from a fantastic view and the Edgewater are resting on their laurels when it comes to this feature. Not good enough. The only way I can explain the better reviews this place has is that people don't know what they are missing at other places. As relative locals we advise you to shop around before committing to staying here.

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, October 29, 2012
Your recent review of Edgewater is naturally of concern to us as it is certainly not in keeping with the standards we set for ourselves. I note that you mentioned that you booked through Wotif, and chose the Free Upgrade product. We have an array of room styles and packages available on numerous third party sites as well as our own and many of these include different options such as B/fasts, upgrades, late checkout etc, on this occasion you chose the Free Upgrade as your purchase. I appreciate that our décor may not have been to your liking but there are indeed numerous member photographs as well as professional images that clearly show our rooms as they are. All of our rooms were subject to a complete refit between 2003-2006 and have received further additional improvements over the last 6 years as a matter of course. The cleanliness aspects that you have taken issue with have been addressed with our housekeeping team and I apologise with regards to this as again this is completely out of character for our hotel. Management have sighted the specific bathmat you refer to and we believe the issue is more of the colour of the clear PVC product as opposed to an unhygienic issue. As a consequence of the continual cleaning by bleach of these mats there is a discolouration. Our Executive housekeeper has been instructed to procure a colour in future that does not suffer the same effects from the cleaning of them. You are correct, we do not provide Mini Bars in our rooms as a standard procedure although clearly stated in the room compendium these are available on request with the specific products you require. The majority of our customers have told us they prefer to utilize the fridge space for their own consumables. Our engineer was unable to replicate the “scalding or freezing” scenario you mention with regards to the shower water. Whilst he noticed a slight fluctuation as you would generally expect, the degrees of this that you mention are highly improbable given we are operating on Mains Pressure water. Again, as we have stated before each room is equipped with a 135lt tank of hot water and with flows of 9 lts per minute at a 50/50 mix of hot and cold water there is sufficient for at least 25-30 mins of continuous flow. We are indeed sorry that you did not enjoy your stay with us and should you have bought any of these issues to our attention whilst you were here we could have worked with you to improve this. We are indeed not satisfied to rest on our laurels and take every constructive criticism seriously with a view to further improvement. Regards Edgewater Management Team
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333 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Christchurch
1 review
5 of 5 stars Reviewed October 19, 2012

We have been coming for a weeks holiday every year since 2001. As always this year was fantastic. Gaynor who works in the cafe/bar is worth her weight in gold and the fact that she remembered my wife and children from previous years visits accentuates what a great asset she is to Edgewater (either that or my we behave so badly she remember us!). The menu in the restaurant this year was the best ever and the blue cod ceviche tapas was superb. The view from our room was great and my son and I even managed to get a few salmon from the lake. A wonderful holiday and I cannot fault the resort in any way during our stay. I would happily recommend Edgewater to anyone.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, October 29, 2012
Dear JohnRach,

We're pleased you had such an enjoyable time with us during your recent stay and especially enjoyed some of the items from our seasonal menu. The tapas items were introduced a few months ago and have proven to be a great hit.

You're quite right - Gaynor is a total gem.

We look forward to welcoming you and your family back again.

Warm Regards.
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Sydney, Australia
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed October 7, 2012

We only dined here and didn't stay, but the scones are worth raving about. Freshly baked, moist, innovative flavours (cheese and onion, lemon and poppyseed). Best we have had, plus a lovely glass of wine and water views in the spring sunshine to complete the package!

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, October 11, 2012
Thank you for taking the time to write a review about our delicous Scones, which I personally agree with you. We have local, national and international guests who come in to the Wineglass Cafe (who have been recommended by friends and family) to taste our scones with a glass of wine whilst sitting on the terrace overlooking Lake Wanaka. I am pleased you enjoyed your time with us and we look forward to welcoming you back one day soon.
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Shanghai, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 24, 2012

Good location with a beautiful view, the lake is just in front of the room, everything is good for a family trip except not enough hot water for shower, the hot water is only available for a single bath and quick shower, and there is no staff informed me for this in advance. if they could offer enough hot water that will be a great stay

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, September 26, 2012
Many thanks for taking the time to share your family's experience of staying at Edgewater. I am delighted you enjoyed our location and spectacular views.

We appreciate your comments on our hot water system. We have checked the flow rates of our showers and these are running at 9 to 9.5 litres of water per minute with an output of at least 135 litres of hot water per room which is sufficient for up to 30 mins of showering at a water temp of 37oC.

Thanks again for your feedback and we hope to welcome you back to Wanaka and Edgewater soon.
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Australia
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed September 2, 2012

We loved the layout of the resort with great views of the mountains and lake Wanaka
Our one bedroom apartment had a lovely kitchen, dining & lounge area with warm sun streaming in and it was all tastefully decorated

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, September 4, 2012
Thank you for taking the time to share your comments of staying at Edgewater. I'm delighted you enjoyed your time with us and that you loved your one bedroom suite. We look forward to welcoming you back one day soon.
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Lake Roxburgh, New Zealand
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 26, 2012

we stayed at Edgewater for two nights recently and thoroughly enjoyed our stay. The location really makes this property stand out, the views just can't be beaten. Our one bedroom suite had everything we needed, the kitchen facilites were lovely and modern and the room warm and yet sunny in the mornings.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, August 31, 2012
Many thanks for taking the time to share your experience, of staying at Edgewater. I'm pleased you enjoyed your time with us and yes I agree the views are spectacular, this is because we are the only true lakefront hotel in Wanaka. We look forward to welcoming you back someday soon.
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Melbourne, Australia
Senior Contributor
49 reviews 49 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed August 20, 2012

I went there with my parents for 2 nights stay at this place. Really really good. The room size and view was good. Only trouble was no free wifi. Otherwise great place to stay. The room was so close to the wanaka lake that my dad went for walk morning and evening for both days.

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edgewater_Resort, Public Relations Manager at Edgewater, responded to this review, August 31, 2012
Many thanks for taking the time to share your experience, of staying at Edgewater. I'm pleased you enjoyed your time with us. Since your visit to Edgewater, we now offer our in-house guests complimentary internet use from our lobby computer. We are working closely with our Management team and hope to have free wifi by the end of the year. We look forward to welcoming you back one day soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Edgewater

Address: Sargood Drive | Lake Wanaka, Wanaka 9305, New Zealand
Phone Number:
Location: New Zealand > South Island > Otago Region > Wanaka
Amenities:
Bar / Lounge Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Family Hotel in Wanaka
#5 Luxury Hotel in Wanaka
#7 Romantic Hotel in Wanaka
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Edgewater 4*
Number of rooms: 65
Official Description (provided by the hotel):
Edgewater lies right at the water’s edge of Lake Wanaka. It is the perfect destination for you to experience all that Central Otago’s seasons have to offer. Our long, hot summers fade slowly into beautiful autumn colours, before the clear mountain air promises snow and crisp winter days. As the snowfalls melt, spring returns with its lush, bright greens. At Edgewater we have genuine local knowledge that complements our inviting accommodation and enticing seasonal menu. We can unlock the very best Wanaka experiences, tailored for you. Edgewater is a four star Qualmark graded property situated on the edge of Lake Wanaka. Come and touch the seasons at Edgewater. ... more   less 
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Also Known As:
Edgewater Hotel Wanaka

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