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“A beautiful place!” 4 of 5 stars
Review of Shangri-La's Fijian Resort & Spa

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Shangri-La's Fijian Resort & Spa
5.0 of 5 Resort   |   Viti Levu, Fiji   |  
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Ranked #1 of 1 Hotels in Yanuca Island
Adelaide, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“A beautiful place!”
4 of 5 stars Reviewed August 20, 2013

After reading some of the other reviews on this website before we went i was concerned about what to expect. However, when we arrived at the Shangri La and were taken to our rooms all of my concerns washed away. Our room overlooking the lagoon was absolutely beautiful, close to the pool, beach and most importantly the bars. There were four of us, my parents, my 16 year old brother and myself, so we were most definitely outnumbered by the younger families around. That was probably the only real downfall to where we were staying. It was hard to get some peace and quiet although it is fantastically catered to young families and will definitely stay there when i have children.

Everywhere you go and anytime you walked past a Shangri La employee they would greet you with BULA! you will probably get sick of it by the end of your trip like we were told we would but it is so beautiful and refreshing to be greeted by relaxed but bubbly people!

The food and drinks were lovely most of the time. I would definitely recommend the Takali terrace or Kalevu breakfast buffets such a big variety to cater to anyones needs. The other place which is a bit quieter for adults to have a few drinks is Bilo Bar, while the drinks are expensive ($8 for a beer, $25 average for a cocktail) they are so beautifully made and fresh. To those who are spirit drinkers it is a lot cheaper than drinking a cocktail. I drank vodka lemon lime bitters and if they use their local vodka it costs $10FJD. They too taste like a cocktail but at half the price! Definitely try all the restaurants and get a bit of taste for the different things that they may have. Our favourite place was the Beach bar and grill, it was right out the front of where we were staying so it was great.

The rest of the facilities were fantastic, the pools were clean, the grounds were well maintained and there wasn't a moment you didn't see someone working on the gardens or cleaning the pool. The only bad part would have been the complimentary wifi, it was quite deceiving as it is only available around the Takali terrace adults pool or the lobby. While it was not overly important its always good to have just to check in with close friends and relatives to let them know you're safe.

The Chi Spa was absolutely beautiful! while it took a little longer to be transferred to the spa from the lobby (Fiji time, get used to it) the treatment was fantastic, I had a tropical facial, which for 240FJD you had a back scrub, back massage, and a full one hour facial. they were also very helpful going through all their products. After our appointments the manager also kindly dropped us back after being 20 minutes late to begin with so that made up for that.

Overall our trip was absolutely wonderful, while there were a few small things when you're in such a beautiful place surrounded by nature all of those things don't seem important. A few things i would recommend, is save up enough money so you don't have to worry about bill shock as things are more expensive than you would think and if you are looking for a quiet relaxing time with a husband/wife or partner try and book into one of the bures. Finally, get used to Fiji Time, things sometimes take a while to get to you. It was a bit frustrating towards the end of the trip but at the end of the day have a drink and try and relax as much as possible!

Room Tip: Lagoon View rooms for any families and a Bure for couples or for an older family!
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (729)
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Warwick, Australia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 19, 2013

Great for families. Adults only pool and breakfast venue. Beautiful location and friendly staff. Everything is on Fiji time so things take time. Very friendly staff but make sure you get the standard of room that you booked,

Room Tip: Ensure that you get what you booked. We were given a room of a lot lower quality than the one that w...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Top Contributor
78 reviews 78 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 19, 2013

Been here twice first time was 10 years ago with young kids then this time with teenagers and it was just as great!
Really beautiful setting with azure waters that are there for snorkeling and diving in.
Everything is great but expensive. Go to the shop which is a 15 min stroll and you'll get all your drinks for a quater of the price and meet the friendly locals too.

Room Tip: Lagoon rooms are the best as they over look the pool gardensand sea and do not get the wind that can...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Top Contributor
102 reviews 102 reviews
15 hotel reviews
Reviews in 35 cities Reviews in 35 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed August 18, 2013

We are a family of four (2 kids 4 and 2) and stayed here for 4 nights as part of our first ever trip to Fiji. I had previously read lots of TA reviews so I was fairly well informed and kept an open mind as to my expectations. Overall we enjoyed the Shangri La Fijian and the fridndly and caring staff really make the resort what it is.

Overall we enjoyed our stay here and I'll try to outline the following hints and suggestions:

Transfers:
We booked a private transfer through the Shangri La with Coastal Inland Tours. Upon arriving at the airport the driver was courtous and professional, the car was big with plenty of boot space. They had a childs seat set up for my 2 year old and he was happy to stop at the supermarket for us to load up on snacks and water. I would recommend getting the private transfer, at FJD $126 it is worth the extra money to have someone drive you straight to the resort, and have a nicel clean air conditioned car.

# Tip 1: if you have kids I would recommend booking the private transfer from the Shangri La

Check in: Check in was pretty quick, we were given welcome drinks on arrival and the overall process was straight forward.

Rooms: We booked an Interconnecting room, ocean views. (booked direct with the hotel not travel agent - as only the hotel can guarantee the rooms) We had originally requested a cot but it was not there when we checked in. We rang reception straight away and within half an hour this was remedied. The rooms were clean, modern, with beautiful ocean views. It ws also located at the quiet end of the resort, however in hindsight, we are not sure we would stay here again. It was a long walk to the family lagoon pool/ beach/ kids club and although we did enjoy the walk, it also got tiring having to carry kids up and down stairs all the time. Other than that, we were happy with the cleanliness of the rooms and the location. the beach was basically outside our rooms (seperated with a patch of grass) and there were starfish, sea snakes and colourful fish in the blue clear waters.

Tip 2# If you are not too bothered with noise I would recommend a lagoon room for families. Otherwise ocean view rooms were beautiful and quiet.

Kids club: Reception gave us a Kids club activities schedule when we checked in. My 4 year old went to the kids club and I also took my 2 year old along. The kids club was great. Firstly they have an outdoor playground where you can take your kids to before the kids club opens. The kids club is run by mature, experienced ladies and they do lots of fun things like tye dying (t shirts) and visits to the marine education centre.

Tip 3# make sure you get a Kids club activities schedule and make use of the kids club on offer, I think Thurs and Saturdays they have tie dying at extra cost but these days are popular

Restaurants: This was probably the biggest let down. The meals, as I expected, were overpriced and fairly ordinary. Even the breakfast wasnt the best - long life milk, fruit loops for kids and to much sugary muffins and buns that looked like they were straight from the packet. Also the staff during breakfast time were unorganised, often they was no hot water and you had to keep chasing people down for tea and cofee.

Tip 4# try and get to the breakfast before 9am as it gets more hectic as the day goes on

We had one night of room service pizzas - came to FJD60 and the pizzas had way too much cheese. For lunch we ate at the Beach bar and grill, the burger was ok but the calamari was pretty bad. For all other meals we ate at Geckos and Tomlus and that was a good decision as the meals were cheaper and the food was much better standard. Also snacks etc were expensive so it was worth stopping at the supermarket on the way to the resort and bringing food from home.

#Tip 5 book a taxi and go to Geckos (across the resort) or Tomlus. Geckos has a free dance/ dinner show on Friday and Sunday nights, recommend making a table reservation these nights. Also Tomlus has a number of supermarkets next door that open till 10pm so it is worth a visit just for that reason

Pools: We went to all three pools, the infinity pool was closest to our room, renovations were taking place on top of the cafe coral so it was a bit noisy at times but otherwise ok. The adult only pool was next to the Takali restaurant and probably my favourite, the Lagoon pool was a bit crowded but the best location as right by the Lagoon beach, and the Beach bar and grill. Overall I was impressed with the cleanliness of the pools, I regularly saw the resort staff cleaning the pools and it was always supervised.

#Tip6 if you have kids suggest go to the Lagoon pool otherwise you will enjoy the peace and quiet of the adults only pool near the Takali restaurant

Beaches: A big drawcard of the Shangri la is it being a beachfront resort and just beautiful. The beaches were picture perfect, golden sand, clear waters with coconut trees. For that, it was worth paying a bit extra and staying here rather than at Denarau or a 3 star hotel with no beach access.

Tip 7: consider staying at the Shangri La as they basically all the rooms are right on the beach.

Location: Only 1 hour from the airport and at the coral coast the location was great. From here you get a glimpse of Fijian life, as you have the nearby towns of Cuvu and Sigatoka. The drive from the airport was pretty spectaclar as you can see the villages, schools and mangroves, rainforests and river settlements, goats crossing the road and ladies selling nuts and fruits on the side of the road.

Tours: We did a half day Sigatoka river cruise with Coastal inland tours, I cant recommend the tour enough. The company is based in Sigatoka so were able to pick us up and drop us off at the resort fairly easily (although they do pick ups from Denarau). We visited a local school, church, had a welcoming kava ceremony, did a cruise up the river and saw coconut husking.

Tip 8 # book a tour with Coastal Inland Tours!

Staff: I cant say enough good things about the staff here. They really make the place exceptional. From walking to our room from reception, we were always greeted by at least 10-15 "Bulas!" everytime the staff members saw you.

On a personal note, my son hurt his foot as he was stung by a red ant at the childrens playground. Imediately the doctor and staff treated him and were very attentive and concerned. They sent a transfer bus down to us so that we could all get driven back to our room without the long trek back, and one of the staff members insisted on carrying my son up the stairs to our room. The next day we got a phone call from management to check up my son to see if he was ok and the day after that the management left us a beautiful bowl of fruit and handwritten note to say sorry for Shaun's foot and to dial reception of there were any complications. Without sounding un-Australian, this kind of hospitality is rarely found back home and we were touched by the way the injury was handled.

Summary: The staff and location of this resort, make the Shangri La a great place to stay. Whether you are a honeymooner, family, couple or single, it is well set up for every taste.

Room Tip: If you are not too bothered with noise I would recommend a lagoon room for families with young kids...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 18, 2013

For a family of four (2 boys aged 10 & 7), the Fijian offered everything we expected from having stayed their on our honeymoon, 12 years ago and more. We were kept busy with all the activities on offer, easy and cheap access to local towns and tours, well maintained rooms, delicious and varied meals, courteous, friendly and professional staff and well maintained facilities throughout.

Room Tip: For a family, we suggest the lagoon view as you are close to Little Chiefs Club, beach, pool, water...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed August 18, 2013

We had our wedding at Shangri La. We weren't sure what to expect, as anything can be photoshopped to look good on websites, but it turned out to be just as good in person. We could not have asked for a better wedding day. The wedding co-ordinator Iliseva did such a tremendous job, considering we pretty much had to leave most of the responsibility to her.

The chapel is absolutely stunning. It looks just like it does in the photos, and we were lucky enough to have beautiful blue skies for the day too! we had the Fijian choir entertain the guest whilst we waited for the bridal party to show up, and had serenaders playing acoustic Fijian music after the ceremony. The celebrant was terrific, and the photographer was great too (although we don't have our photos back yet, so I cant give a definitive review on that) There are heaps of other locations on the island to take photos which we made good use of, although we had our own photograhers for that.

We had our reception at the takali pool deck which was, apart from being a little windy at the start, was just perfect. The food amazing, the service was exceptional, there is not a single thing I would have changed. We had the fire dance show booked also, which was very entertaining.

now for the hotel in general. 99% of the staff were fantastic. Always smiling, extremely friendly and helpful. Food at all the restaurant's was pretty good. like some of the other reviews state, it is overpriced and you're kind of stuck eating at the resorts, as there is nothing else nearby. However, if you are aware of this and allow for it before you come, you wont be shocked. Buffet

breakfast is pretty good, I would recommend going to the adults only restaurant, as the service is a bit better, and its a lot quieter.

The buffet dinner at the takali restaurant wasn't too bad. FD$70 per person + drinks. good variety of food. beer's were FD$8 for Fiji gold.

The pizza restaurant is nice, pizza's are around FD$30-35, but they too about 40min-1 hour to make.

cocktails were about FD$25 each. I highly recommend the toblerone.

overall our experience was great, the only downside was their reception desk, our check out and the screw up of our airport transfers. Make sure you keep all your receipts so you can cross check with your invoice. I also recommend only having to deal with 1 room. we had to pay for 3 separate rooms, which took a bit of time sorting out. It was not made any easier by some of the incompetent workers at their reception desk. we had 2 extra charges that we weren't meant to pay for. They also were unable to locate the left overs of our wedding cake, which was a shame (we were told to call reception and they would have it sent to our room, it never arrived). They also cancelled our mini bus transfer to the airport, which caused us to get to the airport 55 minutes later than we were meant to!!!

Room Tip: ocean view rooms had better views. try to get a room that isn't on the bottom floor. we seemed t...
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed August 17, 2013

Positives

Value for money
Children's and adult only pools
Easy to use child minding services

Negatives

Range and quality of dining is average
Limited Wi-Fi access and slow connection
Quality of service ranges from efficient to lack luster

Stay details
7 nights
Grand superior room on ground floor
Wife and 1 year old son

Detailed Info:

The Shangri-La resort is the oldest and largest resort in Fiji and was the jewel in the string of resorts. However over time it's lost it's shine.

The resort as a whole lacks atmosphere and sections and restaurants are closed off for renovations.

The resort is geared heavily towards families with a range of activities such as kids clubs, games rooms and nanny services available on demand. We used the nanny services for our 1 year old at night and it was reliable and easy to use.

The dining options at the resort are limited and the quality of the food is average. As such you may find yourself seeking out local restaurants (which we did twice).

The room was well equipped and the separate area (separated by a blackout curtain) worked well as a sleeping area for our one year old.

Room Tip: Request rooms on higher floors as the sounds from higher floor rooms comes into ground floor rooms e...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La's Fijian Resort & Spa

Address: Viti Levu, Fiji
Location: Fiji > Viti Levu > Coral Coast > Yanuca Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Yanuca Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La's Fijian Resort & Spa 5*
Number of rooms: 442
Official Description (provided by the hotel):
The resort is exclusively located on the beautiful 109-acre private Yanuca Island with its pure white sandy beach and crystal clear, coral rich seas of the exotic Fiji Islands. Only 45 minutes from Nadi International Airport, the island is connected from the mainland by a causeway.A traditional Fijian village is the inspiration behind the layout of the 442-room resort. Every guest room, suite and bure features a private balcony with spectacular views of the Pacific Ocean or the resort’s lagoon. Unlimited wired broadband Internet access is complimentary in all rooms. The Resort offers a range of activities, including water sports, scuba diving and golf, and a popular Kid's Club. A wide range of dining options are available, from Pacific Rim fine dining to informal fun dining at the poolside. Cultural shows highlight Fijian lovo, meke and firewalking rituals, South Pacific and Fijian Fire dancers.CHI, The Spa is a secluded spa village set away from the main resort, and provides the privacy and luxury of the largest Spa villas in Fiji. Four Oceanview and two Rainforest treatment villas feature relaxation areas overlooking either the Pacific Ocean or an exotic rainforest, with private garden patios, outdoor bath tubs, herbal steam room and outdoor showers. ... more   less 
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Also Known As:
Shangri-La`s Fijian Hotel Yanuca Island
Fiji Shangri La Resort
Shangri La Fijian Resort
Shangri Las Fijian Resort
Shangri Las Fijian Hotel
Fiji Shangri La Hotel
Fiji La Shangri
Fijian La Resort Shangri
Fiji La Resort Shangri
Shangri-La's Fijian Resort & Spa Fiji/Yanuca Island

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