We stayed for 10 nights during the October school holiday period. The resort itself is in a beautiful position on the coral coast, however, for facilities, service and quality go to Outrigger up the road. I can only make comparisons as we thoroughly enjoyed our stay there 100% whilst the Shangri la was patchy at 60% with it really struggling to be more than a 3.5 star. It seemed packed with children which is fine because we had one ourselves, however, the resort could not cope with the total number of people there when it was booked out. There were constant reminders of this, running out of pool towels, not enough loungers, booking spa and restaurants 3 days ahead to get in. Lots of peeling paint, leaking gutters, pool tiles falling off and mould. It's not a very "Fijian" experience which is fine for those first timers who don't know how nice it can be to stay in a resort that celebrates its culture a bit more.
We had an ocean view room in the Coral wing which was too noisy from doors being slammed and late night partying from wedding groups and asked to be moved the next day to an ocean view room in the Golden Cowrie wing which was close and quiet. The air conditioning and phone did not work when we checked in but these were fixed. The air conditioning again packed it in on our 2nd last night and again was fixed but this is a basic requirement and waiting around at 11pm for this to be done was a pain. Other basics for a 5 star hotel ie. mini bar, slippers (not reusable rubber thongs), dry cleaning service (they only wash and fold) and a bath were missing from the room. The view was beautiful from the balcony though. Maid services were patchy. Some days we got face washers, others we didn't, 2 towels for 3 people then one day she left her dustpan and broom on our coffee table.
We had breakfast included and could use the Takali or Lagoon buffets for our child to eat free. The Takali was quieter but less variety. The Lagoon was a mission in itself. Not much fresh fruit apart from watermelon, pineapple and papaya every day (bananas scarce). Egg station was omelettes to order and what they call a poached egg. An egg set in a mould with spray oil set over a pot of boiling water and cooked until rock hard. This is not a poached egg! Bacon was the scrap strips all mushed up and everything else seemed tinned (even the tomatoes) or premade from frozen. Same thing everyday. Bread for the toaster was white or wholemeal. No fruit toast or wholegrains of any description. Kids and adults were frequently using their hands for everything even when tongs were there. I saw one child put her whole hand over a round of camembert cheese and proceeded to cut herself a wedge with her mother looking on! I can see where these reviews about sickness stem from. Plates ran out and they finally got some and then no juice glasses. The following day there were plastic disposable cups for juice and I never saw glasses again for the rest of our stay. In short, it was cheap, cheap. Think Sizzler/Coles cafeteria. Outrigger had real poached eggs to order, fresh fruit chopped up to order, smoothie shots and fresh juices to order and a variety of different omelettes and hot food each day. Not to mention, oh my god, about 7 different types of bread for toast! Outrigger dinner buffet was also a different theme each night eg. Mexican, Italian, Meke and Lovo, Indian etc. At Shangri la its just "international" exactly the same each night with a few tweeks. But mainly pasta, pizza, roasts and salad and veg. Very noisy and the roaming singers were stretched to be heard and their appearances very sparodic. A noisy place.
The lagoon pool was hogged by people saving chairs all day with towels for their children who never sat down which exacerbated the shortage. Parasailing and banana boat were fun but you had to pay for that. We took our own snorkels and flippers and were thankful because we could go anytime. Their lifejackets are filthy and need replacement.
I didn't like the fact that you had to go to the Lagoon restaurant for your child to eat lunch free. At Outrigger you can order drinks, food poolside (without having to go and get changed etc) for lunch with kids eating free. Ice-cream also was free for kids dessert. This is not the case at Shangri La for lunchtime. At dinner time it is but only when the kids are there with paying adults at $80 FJD a head. I didn't see value in the dinner buffet and the other restaurants were better and kids meals about $10FJD so works out about the same price but you keep your sanity.
Overall the staff are helpful and I didn't find anyone rude (just a bit slack sometimes). I just didn't feel we got what we paid for. Our child loved it but kids don't see cleanliness, food standard/variety or service. As I am the one paying the bill, my choice is not the Shangri la and I would not stay again. I will wait next time until there is a vacancy at the Outrigger than stay here again.
- Official Description (provided by the hotel):
- The resort is exclusively located on the beautiful 109-acre private Yanuca Island with its pure white sandy beach and crystal clear, coral rich seas of the exotic Fiji Islands. Only 45 minutes from Nadi International Airport, the island is connected from the mainland by a causeway.A traditional Fijian village is the inspiration behind the layout of the 442-room resort. Every guest room, suite and bure features a private balcony with spectacular views of the Pacific Ocean or the resort’s lagoon. Unlimited wired broadband Internet access is complimentary in all rooms. The Resort offers a range of activities, including water sports, scuba diving and golf, and a popular Kid's Club. A wide range of dining options are available, from Pacific Rim fine dining to informal fun dining at the poolside. Cultural shows highlight Fijian lovo, meke and firewalking rituals, South Pacific and Fijian Fire dancers.CHI, The Spa is a secluded spa village set away from the main resort, and provides the privacy and luxury of the largest Spa villas in Fiji. Four Oceanview and two Rainforest treatment villas feature relaxation areas overlooking either the Pacific Ocean or an exotic rainforest, with private garden patios, outdoor bath tubs, herbal steam room and outdoor showers. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Shangri-La Hotels and Resorts, Travelocity, Booking.com, Hotels.com, Orbitz, TripOnline SA, Agoda and Priceline so you can book your Shangri-La's Fijian Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Shangri-La`s Fijian Hotel Yanuca Island
- Fiji Shangri La Resort
- Shangri La Fijian Resort
- Shangri Las Fijian Resort
- Shangri Las Fijian Hotel
- Fiji Shangri La Hotel
- Fiji La Shangri
- Fijian La Resort Shangri
- Fiji La Resort Shangri
- Shangri-La's Fijian Resort & Spa Fiji/Yanuca Island