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“Suva Stay” 5 of 5 stars
Review of Novotel Suva Lami Bay

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Novotel Suva Lami Bay
4.0 of 5 Hotel   |   Queen Road, Lami Bay, Viti Levu, Fiji   |  
Hotel amenities
Ranked #1 of 1 Hotels in Lami
North Parramatta, Australia
1 review
1 helpful vote 1 helpful vote
“Suva Stay”
5 of 5 stars Reviewed February 9, 2014

Great service and enjoyed my stay.
I have stayed at the hotel numerous times and will come back time and time again.
Love the new cooking station where the breakfast is made to order such as the omlettes and pancakes.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, February 11, 2014
Dear Daniel V

Thank you for continuing to choose to stay with us at Novotel Suva Lami Bay it is pleasing to hear our regular guests appreciate what the hotel has to offer and it is always a pleasure to receive positive feedback.

I will share your comments with our team, especially the breakfast crew will be be delighted that you enjoy the fresh omelettes each day. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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375 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Sydney
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 17, 2014

The room was dirty, couldn't sleep because of the bed bugs, every single day room service forgot towels and amenities, they didn't change the bedding even when this was requested..house keeping are lazy and stupid as they don't understand simple instructions. Every day I had to call reception to request towels and tea, coffee and milk. The air condoning stopped around 1pm and when we called reception, the phone kept ringing.
Ordered room service,they got the the order wrong to begin with and the quality of food was horrendous. Large plate with two 2cm dry chicken with old vegetable and awful mass potatoes....
Worst hotel we have stayed in and it's not worth recommending it to anyone. This hotel doesn't deserve to be part of Novotel chain.

Room Tip: Beds have bed bugs and the springs dig into you. This is a 1 star hotel and the only thing it can bo...
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  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, February 11, 2014
Dear SofiSyd

Thank you for taking the time to tell us about your experience at the Novotel Suva Lami Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. In relation to the bed bug complaint we have very robust procedures regarding the treatment of insects and other pests that are commonly found in the hotels worldwide, we are confident that we maintain a high level of hygiene for all of our guests who stay with us

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the
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Redcliffe, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 15, 2014

This hotel is a Novotel and for us, lives up to Novotel's standards. Very clean and well run!
But the view is the best part. Lami Bay is picture perfect whether it's sunny or raining. The hotel is laid out so that the majority of its' room and its' spacious lobby are looking directly out over the bay. Great fun feeding the fish from our breakfast table.
The restaurant has nice food (hotel prices). The service in the restaurant is prompt and friendly.
We found all of the staff quite lovely and accommodating.
There is a gym with the usual machines. It is clean, air conditioned and reasonably spacious. A bonus for me as a fitness junky. The pool is also very nice. Clean and roomy.
It is not far from Suva but far enough away to be peaceful and relaxing!

Room Tip: We had a downstairs room which gave us direct access outside to the sun lounges. The upstairs rooms...
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  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, February 12, 2014
Dear bellbirdy

Thank you for choosing to stay with us at the Novotel Suva Lami Bay. It is always a pleasure to receive positive feedback, especially regarding our unique location to Suva.

I will share your comments with our team, they will be delighted that their efforts are recognised so appreciably and it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 13, 2014

Incredible views of the bay - absolute waterfront. Very friendly and considerate staff - only had breakfast and it was "average" - some improvements needed here. Security can be improved also - overall a very pleasant experience. The one bedroom apartment is on the same level as a fiver star hotel room. Will be back for sure.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, February 12, 2014
Dear Fijitravellers

Thank you for choosing to stay with us in the wonderful setting of Lami Bay, it is very much appreciated and always a pleasure to receive positive and constructive feedback.

I will share your comments with our breakfast team and we continually review what we offer and strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 13, 2014

I stayed here back at the end of October. The room was excellent, we had a superior garden view room and it was large, spacious, clean and well maintained by housekeeping.

The hotel is in a much better location than if you were in Suva itself. Suva is not the nicest place, so being at a distance, where you can get to the city centre in a easy 10 min taxi ride, you get the best of both worlds- the serenity & beauty of being in Fiji, as well as ease of access to the CBD.

The staff are friendly and the lounge/bar & restaurant are all great. It is a little bit pricey, so it's definitely not a place for backpackers to venture to, but if you do, the superior rooms are equipped with a fridge, kettle, dishes & cutlery...so you can survive pretty well with store bought food as well.

Anyway, I highly recommend it...enjoy it!

P.S Don't book directly with their website if you want to save money...third party sites such as wotif.com or lastminute.com.au are great for discount stays! :)

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, April 1, 2014
Dear Tia_Colaudolu

We very much appreciate your comments regarding your stay at the Novotel Suva Lami Bay. It is always a pleasure to receive positive feedback, especially about our wonderful location and staff.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Suva Lami Bay

Address: Queen Road, Lami Bay, Viti Levu, Fiji
Location: Fiji > Viti Levu > Lami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lami
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Suva Lami Bay 4*
Number of rooms: 108
Official Description (provided by the hotel):
Situated overlooking the gorgeous Bay Of Islands, 15 minutes from the vibrant Fijian capital of Suva, Novotel Suva Lami Bay is the ideal destination for business or leisure. Most of the 108 rooms feature balconies with views of the lush tropical garden or picturesque Lami Bay. Fun local activities including diving, snorkeling and sailing are easily arranged by the ATS Tour Desk staff within the hotel. ... more   less 
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Also Known As:
Novotel Suva Lami Bay Hotel Lami
Tradewinds Hotel Suva

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