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“Great stay!” 4 of 5 stars
Review of Novotel Suva Lami Bay

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Novotel Suva Lami Bay
4.0 of 5 Hotel   |   Queen Road, Lami Bay, Viti Levu, Fiji   |  
Hotel amenities
Ranked #1 of 1 Hotels in Lami
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373 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Christchurch
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed May 19, 2011

This hotel is more for business people and locals visiting family. Not a good pick, if you are on holiday as we were, due to the tiled hallways which made even light footsteps travel up & down the hallway and into your room. We had a very disturbed sleep due to families running up and down the corridors until 2am. Room reeked of smoke, even though it was non smoking. Had at least 3-4 kids in next room (2 person room). TV didn't work properly. Internet in room never worked. House keeping turned up at 5pm to clean room.
Spoke to assistant mgr, she ended up being all talk no action. Hotel manager was supposed to come and see us first thing in the morning which never happened. Had to wait over 10 mins for porter to collect bags upon checkout, so ended up going to get their trolley and doing it ourselves. Only then did the porter arrive. We spoke to the staff member as we were settling our bill. He may have been new as he didn't seem to concerned or take the appropriate action of asking his supervisor for assistance, he didn't even know how to process an eftpos transaction, so we ended up filling out manual documents for the payment.
Only redeeming feature was the restuarant - the food here was the best we had during our 2 week stay on the mainland (including Denarau Island).

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulaharper, General Manager at Novotel Suva Lami Bay, responded to this review, May 29, 2011
Dear Shonling

Thank you for taking the time to tell us about your experience at the Novotel Suva Lami Bay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Simon Harper
General Manager
Novotel Suva Lami Bay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Middle England
1 review
4 of 5 stars Reviewed May 18, 2011

I stay at Novotel (ex Tradewinds) every weekend for 5 months of the year, and have done since 2000. The staff are terrific, the rooms comfortable, the outlook is second to none. The gym is free to residents, the in-house musicians are happy-go-lucky and play great music every day. Go and try it, you will not regret it.

Room Tip: Upper level, overlooking the ocean.
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  • Stayed February 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulaharper, Manager at Novotel Suva Lami Bay, responded to this review, May 29, 2011
Dear Starlin

We very much appreciate your comments regarding your stay at the Novotel Suva Lami Bay. It is always a pleasure to receive positive feedback.

I will share your comments with our team, particularIy our musicians. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Simon Harper
General Manager
Novotel Suva Lami Bay
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A TripAdvisor Member
4 of 5 stars Reviewed May 14, 2011

I have been staying at this hotel for over thirty-five years. Under previous managements things were slack.
Since Novotel took over the management of the hotel and all standards have been lifted substantially. At all times the staff were friendly and helpful.
It is in a very pretty location, with a pleasant feel of informality.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SimonHarper, General Manager at Novotel Suva Lami Bay, responded to this review, November 9, 2011
Dear melbourne

We very much appreciate your comments regarding your stay at the Novotel Suva Lami Bay. The hotel is definitely situated in a pretty location

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services, it is rewarding to hear our guests recognise our efforts - especially from a guest who has been visiting for 35 years.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Suva Lami Bay

Address: Queen Road, Lami Bay, Viti Levu, Fiji
Location: Fiji > Viti Levu > Lami
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lami
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Suva Lami Bay 4*
Number of rooms: 108
Official Description (provided by the hotel):
Situated overlooking the gorgeous Bay Of Islands, 15 minutes from the vibrant Fijian capital of Suva, Novotel Suva Lami Bay is the ideal destination for business or leisure. Most of the 108 rooms feature balconies with views of the lush tropical garden or picturesque Lami Bay. Fun local activities including diving, snorkeling and sailing are easily arranged by the ATS Tour Desk staff within the hotel. ... more   less 
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Also Known As:
Novotel Suva Lami Bay Hotel Lami
Tradewinds Hotel Suva

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