Our stay was a disappointment as the hotel did not live up to our expectations. Perhaps we expected too much, perhaps we selected wrongly. We had chosen the hotel largely because of its location on the west side of Denerau Island and after finding that our first choice, the Sheraton, was closed. Having seen the Sheraton and its design, our regret it was closed has been heightened.
The Radisson is certainy not a 5 star hotel, it lacks too many facilities, but for a family holiday it would excel. We booked an ocean view room, expecting them to be at the back of the hotel facing the sea. None are unless you book a suite which are better placed but still none are, strictly speaking, seaward facing. All the so called ocean view rooms are along the side of the hotel facing inwards to the pool area, but if you go out on the balcony, you can look at the ocean on an angle. Those familiar with Fawlty Towers will remember the scene when Basil asserted that the lady's room did have a view of the sea if you looked over the rooftop in a particular direction. There are also a two lines of rooms which have no view except of the next door hotel, and more rooms which face the road and the golf course. The hotel does nothing on its website to clarify what type of view you will get and it is disappointing that an Hotel chain as widely known as the Radison does nothing to clarify its room outlooks.
Our next disappointment is the lack of eating facilities. There is only one restaurant in the hotel, called Nautilus. It serves all meals available, buffets for breakfast and dinner, and a very limited lunch menu. A single food outlet on an alleged 5 star hotel is simply inadequate. Alongside Nautilus is a Pizza shop where you can order a pizza to either eat at the restaurant or take-away. Taking away to a lounger saves 40% of the cost. If the restaurant were better then there would be some salvation on the lack of facilities, but regrettably the standard of the breakfast and dinner buffets is poor. The choice is very limited, for example at breakfast only marmalade, one type of jam (raspberry one day strawberry the next) and vegemite for the toast is unacceptable.
Room servicing was also sub standard. After the first night glasses and cups had been left unwashed, the bathroom had not been replenished with soap or face cloths. Our room on the second day was not serviced until after 4pm. The room next door was being done at 3 pm and despite a notice on our door requesting service, a phone call to housekeeping and 30 minutes later with nothing happening a call to the duty manager required another 30 minutes before any work began at just after 5 pm.
Soap and Towels were a daily problem. Not once in 8 days were towels and toiletries all replaced. We had to make regular and frequent follow up phone calls to housekeeping, some of which brought a partial response, others no response. We had to last for 3 days on one small bar of soap despite leaving written requests for more, and even calling the duty manager for help.
Radisson have a 100% Guarentee or we pay guarentee on the check out desk. It means nothing. Our complaints to the Director of Sales & Marketing and Executive Assistant Manager following our visit were not only trivialised, but our comments such as the food standards and restuarant selection were ignored. More space was devoted to lauding their own beliefs, even to the extent that they were better than 6 star establishments. The level of attention to our complaint is evidenced by the fact it was sent 3 days after it was written and more to the point addressed to the wrong people. The manager could not even get our name and address correct!!!
Good points, there are some, free broadband internet, newish rooms, great facilities for children. Bad points, bad service, poor food standards, flies on over-ripe fruit at breakfast etc and management unavailability. As a previous visitor said how can a breakfast buffet of "freshish" fruit look unappetising - look no further than the radisson for that answer.
We ate one dinner at the hotel, going out to the Westin, the Sofitel and Chefs at Denerau Port. The selection and the standard at these places puts Radisson to shame.
Had our complaints been taken seriously by the Manager, we would have felt more disposed to the Hotel, but when the management sees no fault and defends the indefensible and ignores the existence of any problem, then it is clear that problems exist and are unlikely to be resolved. Good service starts at the top, unfortunately at the top there is a problem which pervades through the system. Interestingly we were told that there had been a dispute between management and staff at the Hotel that had lead to a strike. Seemingly the basis for this remains and is evidenced throughout the hotel levels.
- Also Known As:
- Radisson Blu Resort Fiji Denarau Island Hotel
- Radisson Blu Resort Fiji Denarau Island Hotel Denarau Island
- Radisson Fiji
- Radisson Denarau Island
- Denarau Island Radisson
- Radisson Blu Resort Fiji Denarau Island
- Official Description (provided by the hotel):
- Fiji's newest luxury beach front Resort offers a myriad of resort facilities nestled around lagoon swimming pools and lush tropical gardens combined with warm genuine Fijian hospitality. 270 luxuriously appointed and spacious guestrooms & suites combined with a contemporary and unique Fijian blend. Choose either a Guest Room or 1 & 2 Bedroom Suites with views of the Gardens, Lagoon or Ocean. Indulge in 5 lagoon swimming pools (one exclusively for Adults), Jacuzzis, Harmony Spa or free non motorised water sports. ... more less
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