The hotel was resort-y but a number of issues soured the experience:
1. We had booked online and arrived at 2pm to check in. After being checked off the paper list and warmly welcomed by my first and surname (so they must have had my details there) I had to log into my email and send the confirmation email to the front desk. What the purpose of this was, I don't know. They must have had my details in front of them already?!
Then they said the room wasn't ready, it would be a few minutes. 20 minutes later, we were still sitting there. We said we'd go for a walk, and they said to come back in half an hour. So really, a few minutes meant an hour.
2. They won't book you a normal taxi. You have to use their taxis which charge double the price. So much for going traveling to support the locals. This is not the place for that.
3. For some reason housekeeping only provides 3 bottles of shower products so its pot luck as to which you wont get any given day whether one day out of shower gel/shampoo/conditioner/body lotion. We went into town to buy our own because it wasn't worth the daily hassle.
4. As mentioned by a previous reviewer the family pool drains into the adult pool. I don't mind kids, the reason I use an adults pool is because its generally cleaner in most other places since it is less likely to have little people weeing in it. What the point of having this if the waters drains from one to the other?
5. Housekeeping left their dirty rags in the bathroom one day.
6. Another day we only had 1 fresh towel given. I called up housekeeping (again) and asked for another. 2 more were brought up, only then I discovered that the maid had previously left the missing clean towels in the kitchen (?!).
7. Breakfast is another point where they try to rort you. If you tell front desk first, they will charge $32 per person. Otherwise they'll charge $42 per person!
8. Breakfast at Blu was disgusting, birds were flying into the kitchen and picking at prepared ingredients with their beaks, as the cook continued making omelettes and ignoring them. Suffice to say, I passed on the omelette.
9. Towels for the pool are another drama. The pool card must be returned otherwise its $45 per towel.
10. The wifi often drops out. It's fine for Internet browsing but atrocious for Skype.
The hotel is a massive rip off in every way possible. They charge prices comparable to Australian dollars but obviously only pay staff in local rates. The service and cleanliness is certainly not the same as 5 star Australian hotels so I don't see how the prices are justified, other than it being an establishment aimed at emptying tourist pockets.
- Official Description (provided by the hotel):
- Fiji's newest luxury beach front Resort offers a myriad of resort facilities nestled around lagoon swimming pools and lush tropical gardens combined with warm genuine Fijian hospitality. 270 luxuriously appointed and spacious guestrooms & suites combined with a contemporary and unique Fijian blend. Choose either a Guest Room or 1 & 2 Bedroom Suites with views of the Gardens, Lagoon or Ocean. Indulge in 5 lagoon swimming pools (one exclusively for Adults), Jacuzzis, Harmony Spa or free non motorised water sports. ... more less
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- Also Known As:
- Radisson Blu Resort Fiji Denarau Island Hotel Denarau Island
- Radisson Fiji
- Radisson Denarau Island
- Denarau Island Radisson