Now this may, or may not be fair. We stayed at Fiji Beach Hilton after returning from 3 nights at Malolo Island. Obviously the mainland experience is different to the remote island one. We stayed in Room 116 with 2 adults, an 8 and 5 year old.
We booked Hilton for a change after having stayed several times at Sheraton Villas in past years. Just to see what the different experience was like. Hilton came highly recommended by many.
The staff at Hilton are fantastic. They all work so hard and the place is spotless. I do feel however that for a resort of this size, having only two operators working the Concierge desk is a bit of a long bow to draw. Maybe someone was sick. It led to a fairly long check in and regular waits when we needed to make enquiries there.
Fiji Beach Hilton is enormous. It takes half an hour to walk end to end, there are over 300 villas. These are all connected by a path at the back. Electric carts constantly rush back and forth servicing the hotel. In my opinion some of these are permitted to travel way too fast in a pedestrian area and it’s only a matter of time before there will be a serious accident.
The rooms at the North end (30+) are well away from the resort facilities, much too far to walk for most people. Fiji Beach Hilton is arguably a victim of it’s size – and they continue to build more. Hmm.
The resort seems disjointed. The access to the villas is from the rear and yet all the facilities and beach itself are at the front. There are very few pathways between the two. Well worn foot tracks on the grass between the buildings show where most of the foot traffic goes. Why aren’t there proper pathways in these areas?
The rooms at Hilton are expectantly 5 star. Roomy and well appointed. We had a 2 bedroom beachfront which consists of a one bedder and a standard studio joined by an interconnecting door. But like in most hotels the fittings date quickly. The “state of the art” flat screen TVs already look decidedly retro.
The aircon in the main room was not working anywhere as well as the one in the smaller room. It worked, but not very well on a hot sunny sticky Fiji day. Tiny ants also seemed to be a problem but that’s not unusual in the tropics. I did develop a rash on my underarms at Fiji Hilton. I can’t be really sure if it was anything to do with the room or the ants but I know I didn’t have any problem at my previous ports of call.
Another unusual thing was that the main king bed had been made up with a doona – first time I’ve ever seen this in the tropics. This led to an uncomfortable first night. The next day I saw the cleaner doing the room and requested that she change this to a standard set of sheets and blanket which she immediately did and this was much better.
The kitchen is well appointed however we couldn’t get the dishwasher to work – it would start it’s cycle and then stop and beep at us with red lights. The staff were very efficient in troubleshooting the problem (faulty pump) and spent an hour repairing the unit the following day. The Laundry was a godsend (after having come through several previous stops without one) however it took a while to convince the dryer to go around. All standard stuff really for a resort about 10 years’ old now.
We had a late flight out of Nadi so the efficient staff were able to arrange for us to move into one of the two interconnecting rooms after our official check out which in itself was extended to 12pm at no extra charge. Then there was only a FJ$30 per hour charge for the time we remained in the small room before we left at 2:30pm in a booked taxi. All very efficient and within the standard I would expect from Hilton. There was a small problem getting key cards to work though.
There are plenty of really great pools at Fiji Hilton. To one side of the restaurant are the adult ones, the other side the family ones. I would however have expected a bit more shade over the water (especially on the family side) and some deep sections where you could actually dive in and swim. The two outer pools are salt water, the others are all fresh.
To their credit, this is the only Fiji resort I have ever seen that actually has enough banana chairs around the pools. And they are excellent quality, cleaned daily and most are shaded. All beautifully tended to by hard working, attentive staff.
The Beach at Denerau is brown sand. What’s good about Fiji Hilton is the fact that at low tide you can walk for 100’s of metres out from the waters’ edge and still stand up. The beach is better than Sheraton’s but not as good as the pristine clear water and white sand you get at the island resorts.
Unfortunately this is where Fiji Hilton really cops brickbats from me. At the time we stayed, it seems the original Kids club building (perfectly adequate what I could see of it) had been abandoned with plans to demolish and rebuild that part of the resort.
This resulted in the “kids club” being temporarily moved into the ground floor of a pair of standard villas – right down the South end. It was small, crowded, dark and definitely not in any way an engaging space for kids to play. The yard was equally small, barren and airless. A few truckloads of sun hot sand chucked on the ground and a small playground set, all surrounded with ugly 8 foot high walls.
The Kids Club staff tried their best in all this - but my 8y.o. wanted to come out after only 1 hour “in there”. Most of the advertised activities didn’t go ahead simply because there isn’t any room to prepare them. You could tell how stressed out the staff were. My 5y.o went back for an hour or so the next morning but the 8y.o didn’t want to go. By that afternoon my 5y.o. had also had enough. I feel for the staff though – my kids could escape. They can’t.
A quick scan of the sign on sheet showed that mine weren’t the only children checking out after only short stays.
This kind of (even temporary) third rate approach is nowhere near good enough for a five star resort of this size. Why wasn’t a proper, new facility completed before the old one was taken out of use? Hilton – re evaluate your “temporary” plans and get it fixed. FAST.
Breakfast is normally included with the room at Fiji Hilton – and the breakfasts at Nuku restaurant are excellent. We decided to self cater our stay at Fiji Hilton which is easy because of the full kitchen and BBQ. You can get most groceries at the supermarket at Denerau Marina, just a Bula Bus hop away. Your wallet will breath a sigh of relief if you do.
We ate a huge brekky on the tab, then had a small lunch and then a simple cooked dinner in the room each day.
Although it’s not really advertised you can get them to deliver food poolside. A simple bowl of hot chips and a few drinks does wonders at lunch time and isn’t very expensive.
The spa suffers from the same disease as the Kids Club. The location is about as inspiring and restful as a road accident – just another few hastily converted villa rooms down the South end of the huge complex. I’m sure this must change soon.
Fortunately this is where the disease ends. Because within, the Spa staff are truly excellent, the treatments outstanding and surprisingly good value. My wife enjoyed a full foot treatment and I had the 90 minute deep massage – yum.
All in all, Fiji Beach Hilton met our needs but fell short on some key areas we feel should have been better for a 5 star resort. These seem to be management related rather than staff related because everywhere we went the staff were very helpful, polite and efficient. Our stay was a relaxing way to end our holiday – but I think we’ll make different plans next time.
I marked this down to Average mainly due to the sloppy Kids club. Otherwise it would have got an "excellent".
And.. what’s with the ridiculous Name? “Fiji Beach Resort & Spa Managed By Hilton”. Wouldn’t just “Denerau Hilton” have been more appropriate?
Look at the resort map on the web site before choosing a room. The North ones really are a long way...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Paul M,
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Thank you very much for choosing the Fiji Beach Resort & Spa Managed By Hilton for your vacation. I have read your very thorough review with great interest and have already shared your invaluable feedback with the team here, so that we may improve in the areas that you kindly brought to our attention. The team certainly appreciated your comments about their hard work and dedication to service and quality.
New Kids Club facilities will soon be finalized, so that the current kids club, which has been enjoyed by thousands of kids over the past 6 years, can be retired. I would like to take this opportunity to add that access to the club is on a complimentary basis, and will continue to be so in the new facilities. This benefit, combined with the most attractive kids meal programme on Denarau has made the resort a favourite destination for families.
The resort features 273 rooms on 1.1km of beach, giving the vast majority of the rooms unparalleled ocean views, as well as a unique sense of privacy for all guests of the resort. An additional section is planned for next year, together with another restaurant, bar and 2 pools. A function room will also be added in order to cater for wedding parties, as well as medium size conferences and events.
Many thanks again for taking the time to share your experience and input. We certainly look forward to having you back very soon.
General Manager - Fiji Beach Resort & Spa Managed by Hilton
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.