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“A better feel than the Others” 4 of 5 stars
Review of Sofitel Fiji Resort & Spa

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Sofitel Fiji Resort & Spa
5.0 of 5 Resort   |   Beachfront, Denarau Island, Viti Levu, Fiji   |  
Hotel amenities
Ranked #7 of 9 Hotels in Denarau Island
Tokyo
Contributor
20 reviews 20 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
“A better feel than the Others”
4 of 5 stars Reviewed March 26, 2013

I've been twice at the Sofitel in Nadi, Fiji as part of my Accor Plus membership. This time I used my free night. They were very accommodating. As far as Denarau resorts go, i think this has a better calming and restful atmosphere. I like the added laundry facilities and the many restaurants. I wouldn't recommend staying a week as there are far more options on the road to Suva and the outer islands. However, would stay there again.

Room Tip: All rooms seem to face the pool and the ocean.
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,126 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (434)
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Sydney, Australia
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed March 24, 2013

pool and slide are great, thats about it really
the activities guy made our trip, as for service everywhere else its really poor. they take "fiji time" phrase too far.
poor service at lagoon restaurant in particular had horrible service the first night we arrived, they forgot to put in half of our orders for a group of 12, we were waiting for 1.5 hours for food.
definitely wouldnt go there again, there are better ones to stay at denarau.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Top Contributor
60 reviews 60 reviews
7 hotel reviews
Reviews in 34 cities Reviews in 34 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 21, 2013

I recently stayed at the Sofitel in Fiji . It was a very comfortable place to enjoy a vacation . The room were comfortable. I loved the lobby area! Guests have free access to 30 minutes of WIFI in this area, however, the WIFI is very slow and connections are hard to make. I loved the pool and beach area! Very comfortable !! The staff is very friendly. They are always there to help! I enjoyed my stay at the Sofitel!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RakshaNadi, Guest Relations Manager at Sofitel Fiji Resort & Spa, responded to this review, March 22, 2013
Bonjour Bula JudyRMassachusetts,

Vinaka for reviewing us!

We are delighted to find that you had a wonderful stay with us and loved our pool, one of our famed features.

Please do feel free to contact me directly on h5706-gr01@sofitelfiji.com.fj for another Magnifique experience in the company of our friendly staff.

Vinaka,

Raksha Ram.
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Palmerston North, New Zealand
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 20, 2013

Staff are extremely friendly, helpful and always happy, nothing is a bother for them to help.
V restaurant is finest dining, best service, as good as the best and better than most.
Salt restaurant good value, good service great meal.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RakshaNadi, Guest Relations Manager at Sofitel Fiji Resort & Spa, responded to this review, March 23, 2013
Bonjour Bula philjulian,

Thank you for reviewing us!

It’s wonderful to note that you had a fantastic experience with us. Your feedback would certainly be shared with our hotel ambassadors as it will serve as an inspiration for them to continue to strive for excellence.

We are glad that you had enjoyed the Salt and the V Restaurants. Both restaurants provide one of the finest dinning experiences indeed.

It would be a pleasure for us to have you join the Magnifique journey again. Please feel free to contact me directly on h5706-gr01@sofitelfiji.com.fj for your next stay.

Vinaka & Kindest Regards,

Raksha Ram
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Brisbane, Queensland, Australia
Top Contributor
126 reviews 126 reviews
29 hotel reviews
Reviews in 40 cities Reviews in 40 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed March 19, 2013

Port Denarau is special. Sofitel, Port Denarau, even more so! Stayed here December 2010, wanted to return. We did! We have just had the best 10 days, came home last night, home is good. Fiji, better! I can NOT praise the staff, amenities, cleanliness, service enough! From the beautiful BULA greeting on arrival, to being taken to the nearest lift to our floor by golf buggy. The room was fabulous, gorgeous garden and ocean views, and the bed! WOW, so comfortable, HUGE. Everything was sooooo clean, fresh, all our needs were more than met! I have a walking problem, I am unable to tell you, how many times, staff, voluntarily, came forward to assist. Will so return. Thank you to the girls in Breeze Bar, La Parisienne, the fabulous porters, reception, the activity boys who assisted me ( much needed) in to the pool. Sofitel management, you sure are doing something right! One other enormous plus, we were actually remembered by staff from our last visit! FANTASTIC, thank you so much Sofitel, Port Denarau, hugs from a very happy visitor.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RakshaNadi, Guest Relations Manager at Sofitel Fiji Resort & Spa, responded to this review, March 23, 2013
Bonjour Bula Maggie F,

Thank you review us!

A big Vinaka for your kind comments.

It was indeed a great pleasure to have you with us for your second stay.

We are glad to find that you were remembered from your last stay and had felt most comfortable in the company of our friendly ambassadors. They are truly our greatest assets.

Please do contact me on h5706-gr01@sofitelfiji.com.fj to enjoy Sofitel Fiji hospitality in the true Fijian spirit for your next stay.

Team Sofitel looks forward to welcoming you back.

Vinaka,

Raksha Ram
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 18, 2013 via mobile

We stayed at this resort as a relaxer after a hectic time at work before heading off to USA. We arrived at 6.30am fully expecting to leave our bags in the luggage room and snoozing beside the pool. To our delight they had a room ready for us by 8.00am. It was a lovely room in a quiet area of the hotel. The staff were very friendly, the resort lovely even with repairs yet to be completed from the cyclone. We walked into Port Denaru on a number of occasions. There is a shuttle from the hotel at a nominal cost but we preferred to walk. The irregular shaped very large pool was terrific to find a spot and spend some time relaxing and swimming. There are a number of restaurants which are okay but the one we found outstanding was V. Staff were excellent, friendly and attentive and the food was really good. Wished we found it earlier as we would have eaten there more. Cheaper eating can be found at he Port. I would stay here again for sure.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RakshaNadi, Guest Relations Manager at Sofitel Fiji Resort & Spa, responded to this review, March 23, 2013
Bonjour Bula Debbie C,

Thank you for reviewing our resort!

I am thrilled that you enjoyed your stay with us and experienced great service and the friendly Fijian ambassadors. We will be sure to pass your great comments to all our ambassadors.

Team Sofitel looks forward to welcoming you back to our sunny shores again soon. Please do contact me on h5706-gr01@sofitelfiji.com.fj when on your next visit.

Vinaka & Kind Regards,

Raksha Ram
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
53 reviews 53 reviews
7 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 18, 2013

we just got back from Fiji traveling with two kids, 5 and 8... overall we loved Sofitel...

Room - we stayed in a family sized room which was great. The kids room was partitioned and had big solid bunks so they slept really well. The desk was great and playstation too. I loved the pure Fiji products. The adults and kids sized robes were a nice touch. The room was small and perfect for four says with good weather but maybe not a long stay.

Food - the champagne breakfasts were fabulous. We really enjoyed the seafood buffet too. Its above and beyond!!! The bulla bus is great if you want to try outside too.

Pool - the pool is magic. Well designed to create areas for kids and quiet spots. Pool vollleyball was lots of fun and needless to say, the slide was a hit!

Kids Club - really for the young ones here. My 5yo enjoyed.

Shopping - the shops as you expect are pricey. Fir F $1 you can get the bus to Nadi and go to the markets which is a great way to support the locals. The carving guy who comes in is great. Top quality and detail.....

The staff were truly amazing. They all knew my girls by name from day 1 and really ensure everyone has a great time.

Bulla!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RakshaNadi, Guest Relations Manager at Sofitel Fiji Resort & Spa, responded to this review, March 23, 2013
Bonjour Bula 4nomadsAU,

Sunny greetings from the Team at the Sofitel Fiji Resort and Spa.

We appreciate you taking the time out to send us your wonderful feedback.

I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

4nomadsAU, we look forward to welcoming you back again to the Sofitel Fiji Resort & Spa for your next holiday and we thank you once again.

Vinaka & Kind Regards,

Raksha Ram
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Fiji Resort & Spa

Address: Beachfront, Denarau Island, Viti Levu, Fiji
Location: Fiji > Viti Levu > Denarau Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Denarau Island
#3 Romantic Hotel in Denarau Island
#4 Luxury Hotel in Denarau Island
#5 On the Beach Hotel in Denarau Island
#5 Spa Hotel in Denarau Island
#5 Top resorts Hotel in Denarau Island
#6 Family Hotel in Denarau Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Fiji Resort & Spa 5*
Number of rooms: 296
Official Description (provided by the hotel):
Sofitel Fiji Resort and Spa is located on beautiful Denarau Island. This luxury resort . Our Fiji beach resort offers 296 rooms, each with a private balcony. Otherfeatures at this Fiji luxury resort include a private beach, wedding chapel, swimming pools, three restaurants, four bars, an international health spa, and the largest conference facilities on the island. A marina and cultural temples are nearby. ... more   less 
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Also Known As:
Sofitel Fiji Hotel Denarau Island
Sofitel Fiji Resort And Spa
Sofitel Denarau Island
Denarau Island Sofitel
Sofitel Fiji Resort & Spa Denarau Island

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