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“This place would be perfect if only...” 2 of 5 stars
Review of El Hotelito at the Rainforest Experience Farm

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El Hotelito at the Rainforest Experience Farm
3.5 of 5 Lodge   |   Flower Farm Rout 984 km. 3.1 Mundo Tropical, Bo. Naranjo, Fajardo 00738, Puerto Rico   |  
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Hotel amenities
Ponce, Puerto Rico
1 review
7 helpful votes 7 helpful votes
“This place would be perfect if only...”
2 of 5 stars Reviewed November 14, 2012

It wasn't managed by the owner who is arrogant and rude. Unfortunately he seems to think that the spectacular views and elegant decor overshadow the fact that his hospitality is terrible. One would think that anyone in the hotel business or HOSPITALITY industry would know that guests not only pay for the physical space that the stay but for the service and how they get treated. In additon, ironically this guy claims to have the only Eco-friendly lodging on the Island (not true, there are others) yet he chains smokes 24-7 in the common areas. So, while you're trying to get a "breath of fresh air" what you really end up inhailing is a cloud of second hand smoke. I have him to thank for the congestion and headache I came home with.

I would like to say that I will return, but I wont at least not as long as this guy is managing the place.

  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jrbenitez, Owner at El Hotelito at the Rainforest Experience Farm, responded to this review, March 19, 2013
Thank you for mentioning the " spectacular views and elegant decor " of El Hotelito. In no way i am arrogant or rude to our guests, but i expect guests to behave like normal educated human beings and if your behavior affects the peace, tranquility and safety of other guests , I have to intervene. Because you bought a prepaid discount package does not mean its a free for all . There are rules , like no portable stoves in the rooms, which this guest insisted on using, there are no services , food or bar, from 10:00am to 5:00 pm, but she insisted on requesting food and soft drinks constantly, so therefore our "hospitality is terrible ". The other four couples staying this weekend were very happy and enjoyed El Hotelito .
Yes i use to be a heavy smoker, but never in public areas, it is against the law in Puert Rico, and there are four no smoking allowed signs in the public areas. My room and the chaise lounges by the pool were my smoking stations.
Of course there are other EcoFriendly lodges in Puerto Rico, but El Hotelito is also completely disconected from the grid ( energy and water ) and conserving in its natural state 25 acres of rainforest,,and in this respect we are the only one.
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67 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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English first
San Juan
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed October 10, 2012

Beautiful view and place. The hotel is actually a big house or mansion with great look all around. However, there was no warm water to take a decent shower, problems with light sockets. We couldn't charge our phones or anything. No wireless network. Very low pressure with water in every room. I woke up late at night (I think it was a Friday) and went to take a shower, there was no water until 8am on the next day. Also, the owner's hospitality was horrible in many aspects. He had very unpleasant manner with us and another couple. If you like an owner that disrespects you to a personal level and tries to get away with it with: "we're only joking, right?", then this is your guy. It is really sad, because it is really a beautiful place (I can't lie in spite of everything that we went through), but I also paid for great hospitality, and I can honestly say it was miserable. And it was strange, because my wife and I were nothing but nice to him and warm, nevertheless he found a way to insult us again and again.
I'll come back, sure... but not with this manager/owner in charge.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jrbenitez, Owner at El Hotelito at the Rainforest Experience Farm, responded to this review, March 25, 2013
This couple bought a discount package of three days two nights at El Hotelito and decided they could do whatever they wanted , disregarding the rules of normal behavior and the rights of other guests. No , I am not rude and do treat guests very respectfully and try to be as polite as possible, but i do run a very professional and serious place . What can i say about a couple that departs very early in the morning without paying their dinner and steal two towels ? So I understand this review is in retaliation to my effort in collecting what they owed. It is very strange they mention all kind of problems in this review but never complained or made me aware of them while being here. The four other couples staying that weekend had a wonderfull time and never complained on any problems.
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Orlando, Florida
1 review
5 of 5 stars Reviewed August 30, 2012

Can't say enough good things about El Hotelito! If you are looking to relax, unwind, and fall asleep to the song of the coqui than this quaint place is waiting for you. Rainforest views are breathtaking and the owners hospitality is unmatched by any other in the area. My husband and I enjoyed our stay and look forward to coming back again!

Room Tip: You will have a spectacular view from any where at El Hotelito
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about El Hotelito at the Rainforest Experience Farm

Address: Flower Farm Rout 984 km. 3.1 Mundo Tropical, Bo. Naranjo, Fajardo 00738, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Fajardo
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Specialty lodging in Fajardo
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — El Hotelito at the Rainforest Experience Farm 3.5*
Official Description (provided by the hotel):
The main house consists of seven spacious rooms, a dining room with bar, a living room, and a library. All open out onto to the lawn and swimming pool. Relax in peace and quiet while enjoying the sound of the wind in the trees on one of the chaise lounges or swaying in a hammock in this tranquil retreat. Our Hotel has been planned and designed for the enjoyment of individuals with a strong ecological interest and a need for peaceful coexistence with nature. ALL our electricity is solar, the water comes from the rain and a well, and the entire farm is completely organic and always has been! ... more   less 
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Also Known As:
El Hotelito At The Rainforest Experience Farm Puerto Rico/Fajardo

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