This review is for the Las Casistas property.
To set the baseline I have traveled extensively domestically and internationally. I really thought you would pay for what you get, not here. I have no problem spending money for good service, accommodations, or food.
Well, to say it simply this place is not worth the money. The trip was my g/f and I early 30s.
Rates at this place start in the high $300s/nt. and go up very quickly. If your expectations are not very high, then this is the property for you. The plus' is the property location (near Fajardo) is awesome on the top of the cliff (also near the rainforest-20min) and the grounds are very rainforest like. Plus the infinity pool is very cool. That's where the positives end!
First the drive from San Juan is long (45 - 90min.), depending on traffic on a horribly maintained road. Also road signage like most of Puerto Rico is set up for locals and is very poorly marked. The property is old, and outdated, again for rates at over $400/nt. The property according to their sr. mgt. is going to have $26M in renovations, but judging how terrible and slow construction is on the island, I wouldn't hold your breath. Service is underwhelming the butler service is a joke, we never saw our "bell-hop" after the first night, even after tipping him $20 for putting the bags in the room. Rooms do have full kitchens, which I recommend buying groceries at the market near the main road, because food at the resort is VERY high and marginal quality. Also drinks have a minimum 15-20% service fee added, so you are looking at an average $10 per drink. Service at the front desk is very inconsistent, everyone means well, but very poorly training. I would not blame them, but their mgt. Again the Puerto Rican mentality is "manana" (aka slow) nice people, but you will wait. Housekeeping is inconsistent on when service will happen, as we called to request it and they forgot. BREAKFAST is a joke. Continental is included in your room rate, but if you want the hot breakfast you must pay $18 and receive no credit towards/for your free continental. PLEASE SAVE YOUR MONEY! Don't stay here. Again lower your expectations for FOOD! Expensive, you will spend on avg. $25-$30 per person. We tried restaurants locally and at the hotel both were marginal quality and very expensive. You don't pay for what you get! The island is crowded and no big deal. Also the resort is very spread out, (most places 10-15min. walks), which was no problem for us, since the property was landscaped very nicely. The g/f went to the spa and said it was above average. The spa has a very nice workout facility, $25 per day without a treatment. The hotel has a free facility where the equipment is very old and mostly broken.
Bottom line save your money, this place is not worth their rates!

My family and I took a trip there this past month and we stayed one of the newer Casitas. Upon arrival we expected the "butler" service to help us with our bags and to get setteled in. However the "butler service" that was raved about, was seemingly non-existant. On first look our casita was very nicely appointed. But after closer examination, we found out hot water was turned off and there were dirty dishes in the sink. The view was decent, we overlooked the two skyscrapers in Farjado and we were on the bottom casita. We ventured to the larger hotel for dinner and the service was horrible. The food was terrible and that was the last meal we had at the hotel other than the mediocre breakfasts. The concierge was very terrible at getting us reservations. We wanted private tours of pats of Puerto Rico and the hotel was unable to acccomadate us. If you are used to luxury traveling complete with private tours, this is not the hotel for you. The only tours offered on a big tour bus, without any privacy. We spent the whole week trying to get a boat to Culebra and Vieques, but the hotel was unable to reserve us a boat. The one thing we did love about the hotel was the private pools in the resort, especially the infinity pool. This was the one great part of the hotel. Our stay was supposed to be 8 days, but we only ended up staying for 5 of the 8 and we spent the rest of the trip at the Ritz Carlton in San Juan, which we highly recommend. Hope this review helped.

We stayed here for our 1st anniversary and can only speak highly about this hotel. We didn't enjoy the 2 hour bus trip but the drinks on the bus are a great diversion. Check in if you are not a Wyndham by Request member took up to 2 hours. So join--it's free and the check in is much better!
The spa & fitness center are wonderful. The tennis courts very nice. The private island is very enjoyable. The infinity pool wonderful. The rooms very nice. Only thing I missed was a "happy hour" with some type of entertainment. The drinks are a little overpriced. The view of the ocean is fantastic even with the African Sand. Would definitely go back!

Quite honestly the las casitas is absolutely wonderful all around. From the amenities to the service. Listen my experience was wonderful, and let me tell you I have travelled abroad and stayed and many luxury hotels. This is one of the best. All those people that complain and say how bad this place are obviously out of their minds. Granted this is a tropical resort, and the culture is slightly different, so you wont always get the hand and foot treatment that you may use to, but its worth the stay. I say a 3 nite stay is ideal to get the most out of this place. Don't listen to the negative hype... Its simply ridiculous. This place is great...