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“Great vacation but needs more cleaning!” 4 of 5 stars
Review of Las Casitas Village, A Waldorf Astoria Resort

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Las Casitas Village, A Waldorf Astoria Resort
4.5 of 5 Resort   |   1000 Avenida Conquistador, Fajardo 00738, Puerto Rico   |  
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Special Rate
$269 (USD)
Ranked #1 of 3 Hotels in Fajardo
Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
“Great vacation but needs more cleaning!”
4 of 5 stars Reviewed April 25, 2013

We just returned from a weeks vacation at Las Casitas/El Conquistador. As every review states, the grounds and views are absolutely beautiful. We stayed in a one bedroom garden view casita in the North Village. We were able to walk to everthing including the El Con amenities, golf course, all pools, restaurants, etc. We did not rent a car but if we were to go back, I believe we would next time. The shuttle to and from the airport was costly ($155 each way for 5 people- 2 adults and 3 children).

A couple of things really bothered us about this resort. Namely, the common areas around the pool were full of empty cups, plates, garbage wrappers consistently. Yes, the breeze picks up which causes things to blow around but none of the workers seemed to care to pick trash up. (Neither did the guests which isn't right either!). One afternoon, a little girl vomited pool side. The owners didn't clean it up which we found pretty rude but when I complained about it hours later to the pool attendant, he didnt seem to act quickly either. We went to dinner and finally 5 hours after the vomit had occurred, it was cleaned up.

The beach at Palomino Island is gorgeous and very entertaining for kids. There are a lot of no-cost activities to pass the time out of the sun. (Chess, soccer, basketball, corn hole, etc) The restaurant there is decent for lunch but be aware of the wildlife! You will see large iguanas roaming around the restaurant, birds flying everywhere-landing on vacated tables to eat the leftovers and also leave their droppings on your chairs and tables!! (GROSS-staff doesn't seem to care and therefore they don't clean any of it either-) chickens and horses and again BIRDS.

We really did have a wonderful vacation and I do recommend this place for families and I do think we will go back again. However, I wish the cleaning crew would scrub down the pool decks, chairs and tables daily. Having to watch for bird feces everywhere got to be annoying! I've never seen this problem at any other resort...not sure why the hotel management can't prevent this from happening.

Oh, one more thing....be prepared to pay extra fees. There are 2 tax charges along with the resort charge per person. For us, it added up to $400 per night for one bedroom garden view casita!

Room Tip: If you want to walk to everything, ask for North Village.
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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893 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (209)
Date | Rating
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English first
Guaynabo, Puerto Rico
2 reviews
5 of 5 stars Reviewed April 23, 2013

Go no further than Las Casitas Village if you want first-rate accomodations and service with the views of the French Riviera or Costa Amalfi. Overlooking the Atlantic with views of the islands of Vieques, Culebra and Palominos, las Casitas is the exclusive locale of El Conquistador hotel in Fajardo. Rooms are well appointed and some have their own jacuzzis. There's a private pool and restaurant. Las Casitas is next door to the golf clubhouse and you get access to all the amenities of the Hotel including the water park and transfer by boat to Palominos island. I'd say that Las Casitas is right up there with the best and most exclusive hotels in PR.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guaynabo, Puerto Rico
2 reviews
5 of 5 stars Reviewed April 23, 2013

Our stay at Las Casitas Village was memorable. Although we had stayed at the hotel before, it was our first time in Las Casitas and definitely not our last. The service and accommodations were excellent. We were given an upgrade to an ocean view room and it was wonderful. The view was breath taking. A perfect place to relax and unwind, and enjoy all the amenities the hotel has to offer. You will love your stay. I guaranty it!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 22, 2013

The views from the infinity pool were so beautiful! The room was average but the property overall was very comfortable, with a relaxed atmosphere. We enjoyed spending a day at Palomino Island with its' beautiful beach and water activities. Food and drinks, (except water which we appreciated so much), were very expensive! Service was good, staff was friendly and very helpful. The water park had four slides and the lazy river. It was on the small size but we had a great day there. One slide is for young kids and one slide is for adventurers, the other two were fun. Our room did have a mini-fridge but no kitchen.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Laredo, United States
1 review
5 of 5 stars Reviewed April 22, 2013

Las Casita Village is beautiful. We were there for 4 nights in a 3 bedroom ocean view casita and it was perfect. View.Size.Furnishings. It was quite, the pool was excellent as was the overall service.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waunakee, Wisconsin
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed April 22, 2013

We have just returned from a week at Las Casitas Village. Be warned, this is a big resort, but in my opinion, the Casitas are so much nicer than the main hotel (El Conquistador). Our Casita was a two bedroom ocean view. It had two very large bedrooms, one with king bed, one with two queens. Both had their own full bathrooms and there was a further bathroom with shower off the lounge area. We were a party of two adults and three children, so three tv's to share helped keep family squabbles to a minimum! The full kitchen was great and there is a very large balcony looking out to sea, with loungers, table and chairs. We had tons of fresh towels each day and the room was cleaned daily to a very high standard. The gardens around the Casitas are beautiful and very well maintained. There are plenty of pools to choose from, our favorite was the infinity pool, it really is stunning. The infinity hot tub was pretty cool too and it was great being able to order food and drinks for poolside dining. Every pool we visited had a supply of clean pool towels, which was really great.

To be honest, the restaurants are not consistent. You really do have to be careful were you eat. Marina bar and restaurant was superb, Bar 21 was good, Stingray Cafe was superb. Strip house was superb. By far the nastiest food was at Blossoms restaurant. It was beyond awful. The decor looks like a diner and the staff were rude and very unpleasant. The Italian, it was ok, just ok, nothing special. We did order room service for the kids one night - it was fine. We asked our butler to make the necessary reservations for us (he gave us his cell phone no), so he took care of it all with no stress. Easy!

We expected everything to be resort expensive and it was, but we did not expect some of the small size cans of beer and small mixed drinks. That seemed like a cynical attempt at just dragging more dollars out of your wallet. There is a lovely restaurant just down the road from the resort called Pasion. If you take a left out the main gate and keep going, you will find it on the right hand side of the road (it is very close to the edge of the road, but has parking). It served great food and had very friendly staff. We hired a car so it was easy for us to get off site. We drove up to the rain forest (awesome), hiked down to waterfalls, went horse riding and go karting at a great place not far from the resort (also had a really yummy lunch there). Go off site, explore. Would strongly suggest to hire a car. The tours organized by the resort are so expensive and you end up doing your tour with a bunch of other people. Having a car also meant we could go to the grocery store and stock up on supplies. The resort grocery store is mega expensive and does not have much choice. Grocery store was 10 minutes away - we also found a strip mall with Walmart and some other stores for items that we had forgotten (kids sneakers!). Roads are clearly marked and it took about 45 minutes to drive from the airport to the resort, less on the return trip as it was so early and so little traffic.

Don't be put off by some of the comments regarding the Casitas being far away from the main hotel. Your butler will arrange a golf cart to get you to the hotel and when you want to come back, the hotel will call a cart for you. They come and go so much, there is always one you can hop on. We walked a few times, but the kids loved the carts, which whizz through the golf course, with great views. Sit on the back seat of the golf cart at night, facing the wrong way, my kids loved it! The hotel can get very busy (very, very busy), so it was nice to have the peace and quiet away from the madness of the main hotel.

The private island is beautiful, yes it takes a little work to get there as you have to ride the elevator down to the Funicular (no not a gondola which we heard many people call it, giggles) and then hop on the boat. But it was all part of the adventure and no hardship really. The boats leave regularly, we did not have to wait and there was no long lines. The ride took 8 minutes and once there it was paradise. The restaurant there served great food and we had a great spot with a cabana. Note, get there early so you can get one of the permanent cabanas as it is super hot and you need shade. They will bring you an umbrella but the wind made them a challenge to keep upright.

The water park was fun for the kids and kept them occupied for long stretches of time. The grass area closest to the sea was the perfect spot to lounge on and enjoy the sunshine. My only advice is don't eat at the water park, walk the couple of minutes to the marina and eat there. The food at the water park is nasty, really nasty! There are Iguanas all over the park, one jumped into the pool, swam across to the other side and jumped out. No kidding! It was one of the priceless holiday moments!

Overall, I would say go, book a Casita and enjoy the space, size of rooms and beautiful surroundings. Don't be put off by the size of the resort, it really is very manageable, but be prepared to spend lots of money if you don't like to cook dinner and enjoy a cocktail by the pool. The staff are all really friendly and welcoming, everything was just as it was described. We will return.

Room Tip: If you are in a Casita, don't worry about which one you choose or are given as the golf cart wil...
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilton, United States
1 review
5 of 5 stars Reviewed April 22, 2013

Beautiful grounds, top notch service, Casita Village rooms are really nice. Family friendly, probably not the best party destination. Grocery service is a nice touch and a great way to save a bit of cash. Food is excellent, particularly at the seafood restaurant down at the marina. Carlos, our personal butler, was highly attentive and arranged everything we needed, both on and off the resort.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Las Casitas Village, A Waldorf Astoria Resort

Address: 1000 Avenida Conquistador, Fajardo 00738, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Fajardo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Fajardo
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Las Casitas Village, A Waldorf Astoria Resort 4.5*
Number of rooms: 110
Official Description (provided by the hotel):
Las Casitas Village is an enclave of private villas that enjoy sweeping ocean views, fully equipped kitchens, personal concierges and butler service. Among many pleasures, enjoy an expansive waterpark, scuba dive, ride horseback, golf or choose from a renowned menu of soothing treatments at the Waldorf Astoria Spa. Las Casitas Village has long been known as the jewel of the Caribbean and has accumulated a list of prestigious awards and accolades including a 4-diamond rating by AAA. Welcome to Las Casitas Village, a Waldorf Astoria Resort. ... more   less 
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Also Known As:
Las Casitas Village, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
Las Casitas Village, A Waldorf Astoria Resort Puerto Rico/Fajardo

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