We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful Resort near El Yunque & easy access to Vieques” 4 of 5 stars
Review of Las Casitas Village, A Waldorf Astoria Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Las Casitas Village, A Waldorf Astoria Resort to your Saves list
Las Casitas Village, A Waldorf Astoria Resort
4.5 of 5 Resort   |   1000 Avenida Conquistador, Fajardo 00738, Puerto Rico   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
NULL
Ranked #1 of 3 Hotels in Fajardo
Thornhill, Canada
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Beautiful Resort near El Yunque & easy access to Vieques”
4 of 5 stars Reviewed January 30, 2013

A lovely resort with it's own private Palomino Island. We stayed here for 5 days in Jan 2013 and were very pleased with the amenities. Infinity Pool, hot tubs, and family oriented water park are among a few of the things available. Restaurants, however, leave something to be desired. Car rental a must, as there are many tasty and cheaper options outside the resort. Thankfully, there is a Starbucks in house. Lots of stairs and sprawl, if mobility is an issue for you, you are better off staying in the Hotel Portion of the Waldorf. Some of the rooms have kitchenettes, try asking for a room on the second floor, most have balconies overlooking the Palomino Island. There is a small ferry that leaves hourly for the island. Easily accessible but requires some schedule planning as the last ferry leaves at 3pm.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,018 reviews from our community

Traveler rating
    561
    273
    89
    54
    41
See reviews for
562
224
6
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (239)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Spanish first
  • Any
English first
Bozman, Maryland, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 30, 2013

We booked Las Casitas through the hotel website planning to use it as our base of operations during a very active family vacation, and it was perfect for our needs.
Upon arrival, we were upgraded (?!) at no additional cost from a one-bedroom with a sleeper sofa to a two-bedroom in the South Village. Wow! The Casita was large, clean, and well-appointed, with a fantastic patio overlooking Fajardo Harbor, and well-equipped small kitchen. Housekeeping service during our stay was exceptional, and the staff resort-wide were very friendly and accomodating.
After breakfast at the Las Casitas Cafe our first morning, we went grocery shopping and prepared meals in our Casita the rest of the trip. The food was fine, but it was absurdly expensive. Our elementary-aged boys use a limited palate anyway...
We spent part of our first day exploring the swimming pool system on the resort, and found clean towels and fresh water in abundance. The staff was friendly, if a little indifferent, and the pools and spas were clean and not crowded. The day we spent on Palomino Island was great, but realize that the island IS the resort's beach. There is no beach at the main resort area, and it's a 20 minute ferry ride from the marina to the island. It's a fun day, though. There are hiking trails, mini golf, yard games, watercraft, raft, and snorkel rentals, bars, a restaurant and clean bathrooms. Oh, and the incredible Carribean beach... The best value we found on the resort was the waterpark. I think it was $20 per person for the whole day. The boys wore themselves out on the slides while we enjoyed half-price strawberry/banana daquiris and great service in the infinity pool and a day in the sun.
The resort is VERY big... Leave extra time to get from point A to point B, especially if you're staying in Las Casitas South. We found the location convenient, as there are a number of excellent day-trips within an hour's drive. We'd be happy to stay there again!

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Texas
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed January 28, 2013

First of all let me say that the resort had an absolutely breathtaking view from all directions. There were plenty of excursions and things to do at the resort. We loved Palomino Island and were told by other vacationers that Culebra Island is even more beautiful. To me the only negative was the casita my husband and I stayed in. The thermostat didn't work and the room was freezing. The only other option was to turn it off (which we did). The curtains to the patio doors were torn. A glass pain in the patio door was cracked. The ceiling fan was peeling paint. The patio wasn't swept before our stay and I didn't feel that the floors had been cleaned good in the room. These are all things that should have been taken care of before our stay and I wonder why they weren't.

Room Tip: Our brother stayed in a room at the main hotel and it was much nicer than our casita (at the same pr...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed January 27, 2013

I think you need to know A LOT about La Casitas before you decide if it’s the right vacation for you. We specifically picked that resort because it said on the website and Trip Advisor that it had kitchenettes. We booked the standard room and when we got to the hotel there was no kitchenette in our room. When we complained, they explained that not all of the villas had fully equipped kitchens even though on EVERY room page of the hotel’s website it says that they do.
Since I booked the travel through American Express, I called them to complain. AE called LC to complain but the hotel manager said she had no kitchens in the entire La Casitas. The AE rep even said to her, “I’m looking at your website and you say you have kitchens in every room.” The woman just responded, “I’m not responsible for what it says on the website.”
When I complained to her directly (exhausted and tired and dying for a shower and a meal) she said, “Sorry, we have no kitchens. Besides there are not a lot of fully equipped kitchens in La Casitas—just smaller kitchenettes.” Later that night, she called to tell us that they found one for us, so we moved rooms. This room had an ocean view and was very nice, but in terms of the kitchenette, there was no microwave. Just a fridge, a blender and 2 burners (one was broken). She told me that someone saw that room and upgraded to a different room, but that story is also confusing—as she had earlier said they were fully booked when we first complained. Who knows?
Other reviews complained about the size of the resort. It is VERY big. Where we stayed in La Casitas North (we knew to ask for that because of other reviews) we could really walk very easily to the spa and main hotel. But, walking all the way to where the cable cars take you to the beach is a VERY far walk and one I wouldn’t want to do with kids. Also, taking a cable car down to a dock where I also have to get on a boat to go to the beach was a little much for me.
The spa was a whole other story. I booked a massage and a facial for two different days because I wanted to use the gym for both days. The first day was the massage—10 minutes in I had to stop it because it was so horrible. I’ve had massages all over the world and this woman had no technique. The spa manager was wonderful and rebooked the massage for two days later. So we got 3 full days of the spa—my facial was with Noelia and my massage was with Clidia and they were both AMAZING. The gym was also fantastic—no expense spared—and clean. We both enjoyed working out there.
There’s NOTHING to do at night. They have a game room that used to be their casino, but it’s really designed for families and kids. The resort does not do a good job of keeping trash cans emptied—we saw this at both the main hotel—El Conquistador—and La Casitas. The rooms were pretty clean but inconsistent—you could tell different people cleaned the rooms every day. Like one day, our kitchen garbage was emptied and the next day it was not.
The pool service at the Infinity pool was SO bad by the end we got up and got our own drinks. Two times the “butler” brought me drinks that were overflowing in the glasses, dripping on me, and when I asked for a napkin, he acted like I was a spoiled brat. The infinity pool bathroom was gross by the end of the day—I once had to ask for them to give me toilet paper. Not what you expect from a four star resort that was voted best in Puerto Rico.
The views are gorgeous but the service is spotty. If you’re going to stay there, just be aware of all the negative things people say and know that they are true. Personally, we booked the hotel on points, but if I had paid for it, I would be flaming mad.
Also, if you want a vacation with different things to do and see—this is not the place to stay. But if you’re looking to zone out and enjoy yourself then you might be pleased. We had a great time but we would never go back—the size of the resort combined with the inconsistent service as well as the price is just a no-no for us.

Room Tip: Definitely stay in the north villas if you can. I would pay for the ocean side views. The standard r...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 27, 2013

Our family just returned home after enjoying our stay once again at Las Casitas. This was our 6th year and everytime we go, we are never disappointed. The entire staff at the Manor House is unparalleled; always extremely pleasant and helpful. Our fabulous butler, Carlos Mangual always manages to make our stay very special. I have to mention the housekeeping this year as we enjoyed special 'towel animals' on our beds nightly during the turn down service!! That staff was extremely courteous, as well. We thoroughly enjoy all the amenities of the property including breakfast at the Casitas Cafe each morning. The staff there couldn't be nicer! .We are booked again for next year and are already counting the days to our return to "Paradise".

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami Beach, Florida
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 24, 2013

Whether you want to sit and relax or do some activities, there's no shortage of options at this resort. Enjoy beautiful grounds and outstanding accommodations. The infinity pool was definitely a favorite spot as well as the beach on Palomino island. For kids or adults who want a wet thrill, make sure to checkout the Coqui waterpark. They have a great mini-market and plenty of other shopping available, as well as a Starbucks in the lobby of the hotel. Plus, you can rent a movie form one of the DVD rental machines located throughout the resort.

Room Tip: Ocean view are definitely worth the extra cost.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bergen cty nj
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 23, 2013

The best family vacation ever! The property of las casitas is MAGNIFICENT. Truly breathtakingly beautiful. We were in a 3 bedroom oceanfront casita. It was HUGE. The kitchen was well equipped and we saved a lot by going to the supermarket at the beginning of the trip for cereal and milk, bread etc. You can order food thru the resort but it is VERY pricey. Better to go to Ralphs supermarket on Hwy 3 about 10 min from the resort and supply the kitchen for your stay. The restaurants at El Conquistador were expensive but very good. Especially loved Blossoms the asian cuisine restaurant. The pools had plenty of seating and were clean and beautiful. Starbucks and ice cream shop etc in main hotel were convenient. We were very happy to be staying at the tranquil Las Casitas and still have access to all the activities at El Conquistador. The transport system was easy and readily available for when we did not want to take the 15 minute walk. Our villa was the furthest from the E.C. hotel, which was not such a negative, bc it was so quiet. The view was spectacular from the large outdoor porch. We rented a car for the week which was cheaper than the airport transfers would have been for the 5 of us and gave us access to local restaurants and the supermarket, CVS for sunscreen etc. The villa came w a butler and he brought us on request a free case of water bottles for our stay. The only negative was that the air conditioning in one of the bedrooms was not working properly and was kind of loud. Getting to the beach is an event - elevators, funicular ride down the mountainside and then a ferry boat but once you are there it is easily one of the most beautiful beaches i have ever been to. We rented a kayak and paddled out to the tiny Palominito Island - WOW! Just beautiful. So much to do for my 3 teens we could not even get it all in to our 6 days. We went to ziplining and bio-kayaking and also used the spa. the spa and gym are nice, but there is a fee to use the fitness center if not getting a spa service. The fitness center in my opinion is a basic ammenity that should be included in the Casitas stay. The free fitness center in El Conquistador is very far, and not so nice.

Room Tip: The further from El Conquistador, the longer it takes to get to the beach etc. Ocean view is worth...
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near Fajardo
44.9 mi away
Dorado Beach, a Ritz-Carlton Reserve
18.0 mi away
W Retreat & Spa Vieques
W Retreat & Spa Vieques
#3 of 6 in Isla de Vieques
4.0 of 5 stars 1,292 reviews
26.6 mi away
San Juan Water & Beach Club Hotel
Show Prices
Show Prices
Show Prices
26.0 mi away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#4 of 14 in Isla Verde
4.0 of 5 stars 2,351 reviews
13.2 mi away
The St. Regis Bahia Beach Resort
30.3 mi away
Condado Vanderbilt Hotel
Condado Vanderbilt Hotel
#1 of 45 in San Juan
4.5 of 5 stars 448 reviews
Show Prices
Show Prices
Show Prices

Been to Las Casitas Village, A Waldorf Astoria Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Las Casitas Village, A Waldorf Astoria Resort

Address: 1000 Avenida Conquistador, Fajardo 00738, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Fajardo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Fajardo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Las Casitas Village, A Waldorf Astoria Resort 4.5*
Number of rooms: 110
Official Description (provided by the hotel):
Las Casitas Village is an enclave of private villas that enjoy sweeping ocean views, fully equipped kitchens, personal concierges and butler service. Among many pleasures, enjoy an expansive waterpark, scuba dive, ride horseback, golf or choose from a renowned menu of soothing treatments at the Waldorf Astoria Spa. Las Casitas Village has long been known as the jewel of the Caribbean and has accumulated a list of prestigious awards and accolades including a 4-diamond rating by AAA. Welcome to Las Casitas Village, a Waldorf Astoria Resort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Booking.com, Orbitz, Hilton Hotels, Odigeo, Hotels.com and Priceline so you can book your Las Casitas Village, A Waldorf Astoria Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Las Casitas Village, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
Las Casitas Village, A Waldorf Astoria Resort Puerto Rico/Fajardo

Owners: What's your side of the story?

If you own or manage Las Casitas Village, A Waldorf Astoria Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.