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“Room With A View” 4 of 5 stars
Review of Las Casitas Village, A Waldorf Astoria Resort

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Las Casitas Village, A Waldorf Astoria Resort
4.5 of 5 Resort   |   1000 Avenida Conquistador, Fajardo 00738, Puerto Rico   |  
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Special Offer
$50 Resort Credit
Ranked #1 of 3 Hotels in Fajardo
Atlanta, Georgia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Room With A View”
4 of 5 stars Reviewed November 27, 2012

First trip to Puerto Rico, and we booked a trip thru Luxury Link which explains the high value rating. If we had paid anything near full price, we would have been disappointed. Las Casitas is Waldorf's real estate development adjacent to the huge, convention style El Conquistador resort. With the real estate crash, the condo type rooms either were not all sold or they run a rental program for the owners. For the traveler, it's seamless and results in more space for the $ and a much better vacation experience.

Las Casitas is a relatively small, almost intimate resort that offers shelter from the mega EC resort. LC offers good, relatively large accommodations with a full kitchen and a balcony overlooking the ocean (you are perched on a cliff). It's a great view. It is not appropriate, however, for the physically impaired because there are steps.

We rented a car which I highly recommend because the food at EC is mediocre at best and is matched by the poor service. Most of the restaurant choices are at EC as are most of the amenities. We ate at 1 of the EC restaurants the first night and ate every other dinner out. Fortunately, there are some very good restaurants serving much better, fresher, and authentic food a short drive from the hotel. Breakfast at LC was included in our package, and the service at LC was much better than at EC, but food quality/variety still lags, particularly for a Waldorf.

Be prepared to walk long distances to EC or to wait for some kind of shuttle (which does not run on a regular schedule). I heard comments from some people that it sometimes took some time for the shuttle pick-up. We like to walk (I have young kids) so it was not a problem for us, but it could be an impediment for others.

While there are a plethora of pools at both EC and LC which are very convenient, there is no beach. You have to take the hotel's ferry to Palomino Island. It is a good 15-20 minute walk from LC to the cable car and then another 10-15 minutes to the ferry. The ferry ride is another 15-20 minutes. While PI is spectacular, it is not convenient. You have to plan on spending multiple hours to make it worthwhile.

If you are a strong swimmer/snorkeler, the snorkeling between PI and Little Palomino is the best in the area. We saw lots of fish, conch, sand dollars, etc.

Room Tip: If you plan on spending substantial time at El Conquistador for dining or other amenities, get a cas...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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802 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (185)
Date | Rating
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  • English first
  • French first
  • Japanese first
  • Spanish first
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English first
Great Neck, New York
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 26, 2012

We have been traveling to Las Casitas with my adult children, their spouses and their young children for 10 years. They have finally earned their 5 stars. Without exception, everything was wonderful. Our 3 bedroom casita houses all of us in comfort and is located adjacent to the village pool (perfect for small children) and a short walk (1-2 minutes) to the beautiful infinity pool. Housekeeping outdid themselves: Besides leaving our rooms spotless and putting away any items we might have left out, they decorated the beds each night with a different animal made from towels. The entire staff is friendly and courteous, from the grounds keepers to the resort manager Max who is visible and approachable. We utilize the tennis courts every morning. Our game has grown from one court with 3 of us playing to 3 courts with all of us playing. Lunch is fun around the pool or at the Vantana outdoor cafe situated between the pools. Since we never need more than a coverup, bathing suits are the dress of the day. My daughter and her family love to go to the beach so they head out there for a day of fun. We also like 1 or 2 days at the water park, a nice diversion from the pools. This is beautifully landdcaped and well taken care of.
Ana Colon, our concierge, arranges for all our needs and handles any problems that may occur. When she receives my shopping list she arranges for a butler to shop for our groceries so our unit is provisioned before our arrival. Roll away beds are in place for the children before we arrive. Private busing is arranged for airport transportation. A Babysitter is hired for the nights the adults go out alone.
Our only complaint is the mediocre restaurants on premises. The food is ordinary and costly for what you receive (Strip House, Blossoms and Sting Ray, which is the best of the 3). We have given up on the Italian Restaurant and will no longer go. The outdoor Italian Restauant is lots of fun but how many nights can you go there, and that's a pizza type night.
For endless family fun we highly recommend Las Casitas.

Room Tip: Between the village pool and the infinity pool
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan, null, Puerto Rico
1 review
5 of 5 stars Reviewed November 22, 2012

I travel with my senior mother and my child. Lillian, from the check in staff is awesome. I request an extra bed, and it arrives in record time. I also had problems with stairs, and we were assigned to an appropriate room. The butler helps us with all our baggage. The room service food was tasty and at reasonable price. Highly recommend.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moorpark, California, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed November 21, 2012

When I read some of the reviews on here, I had to take a few minutes and look at the pictures, to see if it was the same Las Casitas Village. My wife and I just recently stayed at this location, for a week. We had read a lot of the reviews and figured that the negative ones were from people that were just overly picky. Nope! This place is truely an insult to the Waldorf Astoria name.

Pros:

The check-in staff is great
The butlers are awesome
The property is beautiful
The views are amazing
Large balcony
Great housekeepers
Private Island
The Steakhouse
Room service

Cons

The bartenders at the pool bars are terrible
The food is super expensive
The food is not good

My wife and I are comfortable at any hotel. We can stay at a Motel 6 or a Four Season. We are both very busy working professionals and don't have as much time to travel as we wish we could. So now, when we travel, we stay at the Waikoloa Village Hilton, the Ritz Cartlon and Four Seasons when we travel. With all the daily work and life concerns, we don't want to be concerned about our resorts. When we were looking to book the Las Casitas Village, we had read some negative reports. We figured that some people were just being overly picky. I mean, it has the Waldorf Astoria monicker. Well, we found that every negative report and every con listed on here, was included in the price of our vacation. If it was not for Palomino Island, we would have left after our first day! It was so bad, that when we complained to the Hilton Honors representative, they were well aware of our complaints and offered us a free night stay, or a discounted bill. Since a free night would be as enjoyable as sticking needles in our eyes, we opted for the discount. I sincerely hope that my life never brings me back to Puerto Rico and I assure you that I will never stay at another Waldorf Astoria again! Shame....

Room Tip: Don't go!!
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 20, 2012

I have been here many times in the past with my family but my most recent trip was with my girlfriend. The property was beautiful and the service was excellent. One of the managers Carlos Mangual who I have known for years went above and beyond during out stay to ensure we felt at home and everything was perfect. I highly recommend staying at this hotel and reaching out to Carlos as your point person for your next getaway.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenport, New York
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 20, 2012

One of the best vacations ever. Once your there you dont have to go anywhere , this place has everything.Restaurants were great ,poolside food great, water park, woo-woo-The room we had was unbelieveable. WE will be back....Brian KK

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 14, 2012 via mobile

Very beautiful location and great service. The bartenders jetsemaniel and alexander provide great service at the pool and bar. Both always attentive and friendly. The only bad thing was the bar WAS NOT WELL SUPPLIED. Don Q is essential in PR. We want to try the local rum not the international!!!! Help your emoyees give a better service!!!

Everything else was great. A great weekend, great view and stay.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ResortManagementTeam, General Manager at Las Casitas Village, A Waldorf Astoria Resort, responded to this review, October 30, 2012
Dear Alejo_1PR,

Thank you for speaking so highly of our Resort and its wonderful employees. We pride ourselves on being able to give authentic, from the heart service. Please come back and visit soon, we will ensure the bar is stocked with all Don Q flavors for you!

Maxence Bonnamain
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Las Casitas Village, A Waldorf Astoria Resort

Address: 1000 Avenida Conquistador, Fajardo 00738, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Fajardo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Fajardo
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Las Casitas Village, A Waldorf Astoria Resort 4.5*
Number of rooms: 110
Official Description (provided by the hotel):
Las Casitas Village is an enclave of private villas that enjoy sweeping ocean views, fully equipped kitchens, personal concierges and butler service. Among many pleasures, enjoy an expansive waterpark, scuba dive, ride horseback, golf or choose from a renowned menu of soothing treatments at the Waldorf Astoria Spa. Las Casitas Village has long been known as the jewel of the Caribbean and has accumulated a list of prestigious awards and accolades including: 4-diamond rating by AAA ; #1 Family Resort by Caribbean Travel & Lifestyle Magazine ; Condé Nast Worlds Best 2012 Top 30 Caribbean Resorts 2012; 2013 Condé Nast Gold List; Travel + Leisure 2012 World's Best Award. Welcome to Las Casitas Village, a Waldorf Astoria Resort. ... more   less 
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Also Known As:
Las Casitas Village, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
Las Casitas Village, A Waldorf Astoria Resort Puerto Rico/Fajardo

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