Booking the Waldorf Astoria, the name alone sets a standard that fell well below in Puerto Rico.
Besides several mistakes w our room, getting one king instead of 2 queens, and confirming before we arrived that we had 2 beds- there was missing maid service for days. The fold out bed had springs popping out of it. When I complained they offered another room, but it wasnt available for days. And they offered one complimentary breakfast.
Service was HORRIBLE!!!! there were times the kids were fed and done before they even took our order. One night as i was trying to pay the bill the waiter finally came w my wine i had ordered 90minutes before! This place was far from quality.
My room was booked at $619 per night. But with 3 taxes you need to add another $177.16 a night to that total. The thing that got me was the "resort tax", which is a fee to use facilities and they tax that tax as well. These prices vary depending on your room charge despite not getting any extras. My friend had a basic room and her "resort charge" was $35. Doesn't seem fair to pay a higher tax when we all use the same resort and I paid more for a larger room.
The gym was tiny and one of the 2 treadmills were broken. Only later in the trip did i find the spa gym which was much nicer.
However our most enjoyable time was at the pool w Jaun Jose.