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“Best Bartender ever!” 5 of 5 stars
Review of El Conquistador Resort, A Waldorf Astoria Resort

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El Conquistador Resort, A Waldorf Astoria Resort
4.0 of 5 Resort   |   1000 El Conquistador Avenue, Fajardo 00738, Puerto Rico   |  
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Special Rate
$149 (USD)
Ranked #2 of 3 Hotels in Fajardo
Boston, Massachusetts
1 review
“Best Bartender ever!”
5 of 5 stars Reviewed June 26, 2014 via mobile

At the Bella vista bar, Barbara was our bartender every time we went. This was because she was attentive, hard working, and very easy to get along with. This was my first time in Puerto Rico and she made me feel right at home. She told us that she had recently attended barrenting school, but the quality of the cocktails she prepared was that of a seasoned bartender. When we come back we hope to see her again.

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, June 27, 2014
I am happy to hear that you were well taken care of by one of our All Star employees. We appreciate the feedback and thank you so much for choosing to stay at El Conquistador. Barbara and the Bella Vista Team await your return!
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4,353 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (985)
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English first
Chicago, Illinois
Top Contributor
342 reviews 342 reviews
111 hotel reviews
Reviews in 89 cities Reviews in 89 cities
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed June 26, 2014

We have stayed here many times with our family! We love the property as a whole for the kids. The rooms now are pretty tired though. Our kids are 11 and 7 and you really do not have to leave. There is so much to do here. The private island, the water park, pools...etc...

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, June 27, 2014
Thank you for choosing to stay at El Conquistador this past Spring. We certainly appreciate your loyalty and for returning to visit each year. The resort has amazing options for children of all ages to enjoy from the water park, Scout About, to Palomino Island, the golf course, and the Waldorf Astoria Spa. We eagerly await your return again in 2015. Thank you!
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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 26, 2014

A very pleasant experience, Cheo, Angel & Kathy (splash bar team) were very attentive and supportive while catering to our food and beverage needs. Thanks for a unique experience, for they are an excellent performing team, good job for selecting quite a team....



Stayed June 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, June 27, 2014
Thank you for taking the time to highlight some of the Team Members that made your stay at El Conquistador memorable. We thank you for choosing to stay with us and we are happy to hear that you left satisfied after receiving True Waldorf Service. Please come and see us again very soon!
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San Juan, Puerto Rico
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 26, 2014

This is a gorgeous property, and the staff are very courteous and serviceable, always greeting guests with a smile. I've been there many times, mostly for work. During my last visit in June 2014, I was working a medical convention. I needed a very expensive, high-tech medical device to be delivered for the exhibition. We encountered problems with the local government. The team at the purchasing department of the Hotel was very helpful, outstanding. They went the extra mile, and way beyond the call of duty to help us secure the delivery.
That being said, I suggest you eat your meals outside the property for many reasons: price, variety, and why would you not enjoy the local flavors and amenities? Fajardo is full of excellent restaurants, many within 2 miles of the Resort.
Palomino Island is a must. Travel there in the hotel's water shuttle.
Enjoy!

Room Tip: If possible, stay in "Las Casitas", or in the rooms to the extreme right of the lobby (Las...
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, June 27, 2014
We thank you for sharing some of the highlights of your most recent stay at El Conquistador. It is great to hear that the Purchasing Staff went the extra mile to ensure your presentation went well. Sometimes challenges come our way that are unexpected and it is a pleasure to hear that our Team delivered on service. We thank you for choosing to stay at El Conquistador and hope that you will back again soon, but this time for some rest and relaxation!
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seattle, United States
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 26, 2014

Poor service. Facilities good, not great for Waldorf Astoria prestige. Won't go back again. Very pricey for the quality of service. Not worth the money! Location was great but access to outside of resort was remote. No choice but to spend $$ at the resort. Golf course was worth the $$. Rent clubs, don't bring yours. Great Nike club sets.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Waldorf Astoria

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fel93, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, July 2, 2014
Thank you for your detailed review. We are sorry to see that we did not exceed your expectations during your stay. Your feedback is important as it helps us further enhance our offerings and improve our associate training.

We are happy to see that you were able to enjoy our golf course and Nike rentals during your stay.
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Bellaire, Texas
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 25, 2014

My husband and I recently had the opportunity to spend a week at the El Conquistador Resort in Fajardo, Puerto Rico. The resort was amazing and the service was exceptional. I especially want to mention an enployee named Kyrsis Figueroa. Ms. Figueroa was our wait person on Palomino Island. The service she provided was beyond anything expected. The resort is fortunate to have her as part of their team.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, June 29, 2014
Thank you for choosing the El Conquistador as the destination of your most recent vacation. We certainly appreciate you taking the time to write some of your memories of the stay. Thank you for highlighting one of our All Star Team Members....so glad to hear she left such a lasting impression on your stay! Our hope is that we will see you and your family at El Conquistador once again in the near future. Thank you!

Matt Leavitt
mleavitt@luxuryresorts.com
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Braselton, Georgia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 25, 2014

The hotel is nice and views are amazing. However, the restaurants on property fall short of expectations. The "fine-dining" restaurants are way over priced for what you get. The food is only average at Stingrays and the other three are upstairs with no views and HORRIBLE food. You need a rental car to explore Fajardo and visit restaurants such as La Estacion and Kasavista - DELICIOUS!!!! Everything on the property is very pricey. I don't mind the expense IF it is worth it. On a positive note, the spa is great! The staff is friendly and the Eucalyptus steam room is amazing. ;)

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt L, Manager at El Conquistador Resort, A Waldorf Astoria Resort, responded to this review, June 29, 2014
I want to personally thank you for taking the time to provide feedback about your recent stay at El Conquistador. It is evident that we fell well short of both of our expectations in the dining area of the resorts. I do apologize for the dining inconveniences, but do appreciate your candor, as this gives us feedback of areas that we can improve. I would invite you to send a message to my email where we could get more specific details on the dining experiences. Your feedback is very valuable to us. Thank you and we hope that if your travels do bring you back to Puerto Rico that you would be willing to try us again.

Matt Leavitt
mleavitt@luxuryresorts.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Conquistador Resort, A Waldorf Astoria Resort

Address: 1000 El Conquistador Avenue, Fajardo 00738, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Fajardo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Fajardo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — El Conquistador Resort, A Waldorf Astoria Resort 4*
Number of rooms: 918
Official Description (provided by the hotel):
Award-winning oceanfront resort perched atop a cliff, overlooking Caribbean Sea on one side & Atlantic Ocean on the other. Check out the dramatic views, the private island, relaxing spa golf course or the water park - it's all part of this Caribbean paradise. ... more   less 
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Also Known As:
El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
El Conquistador Hotel Puerto Rico
Conquistador Hotel Puerto Rico
El Conquistador Puerto Rico
El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo

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