We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Worst hotel I've EVER stayed at.” 1 of 5 stars
Review of El Conquistador Resort, A Waldorf Astoria Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added El Conquistador Resort, A Waldorf Astoria Resort to your Saves list
El Conquistador Resort, A Waldorf Astoria Resort
4.0 of 5 Resort   |   1000 El Conquistador Avenue, Fajardo 00738, Puerto Rico   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Rate
$189 (USD)
Ranked #2 of 3 Hotels in Fajardo
DeLand, Florida, United States
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
“Worst hotel I've EVER stayed at.”
1 of 5 stars Reviewed January 10, 2014

This hotel has gone to crap. It's run down and in need of some major repairs. Had to switch rooms twice while I was there last august. Ever since Waldoff Astorian bought them it's changed and gone down hill. No more casino, bugs in the rooms and the rooms were very dirty. You'd think they would if put money into after the switch bc of the new brand name, but they didn't. They didn't even offer us any compensation for the fact that had to switch twice. Way over priced and the only good thing about was the there private island.

Room Tip: I'd pick another hotel if going to Puerto Rico. I will NEVER stay there again.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4,863 reviews from our community

Traveler rating
    1,646
    1,596
    815
    515
    291
See reviews for
1,665
1,268
49
601
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,129)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Spanish first
  • Any
English first
Frazee, Minnesota
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 10, 2014

To be fair...I'm not picky at all but I've read through hundreds of reviews and they all are quite mixed. But I don't get it. You have to be extremely snobby to give a bad rating on this place. I've only been here since yesterday but our experience so far has been wonderful. Everyone here is so friendly and helpful.
Had dinner in one of the cafés. Was pretty expensive. Tasted good. But if I were not on vacation I would pay those prices. We plan on eating in town.
I do have to say that the place is huge. You need a map. But who cares? It's beautiful! Yes, it is an older hotel. As far as I can see its clean. Some people complain that it smells musty. I wonder if they have ever been to the ocean. It smells like the ocean. All I have to say is I am in heaven.

Room Tip: Stay in Las Brisa. And don't be a snob...it's beautiful here!
See more room tips
  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed January 9, 2014

Property was just OK and note on par for the quality expected for the very high price we paid.
Amenities: The private island and the water park are the best features. The water park is an extra $20/day. The private island is the best asset.
Restaurants: Expensive, inconsistent, very disappointing. During our 10 day stay, we ate off site most of the time.
Concierge: This is the worst. Do not book an excursion throughout the hotel. We pre-booked our excursions as we knew it would be busy over Christmas and when we turned up the day of our first trip, they said we had never booked it, even saying we lied. By that point, it was fully booked for the rest of our stay and we couldn't go at all. So disappointing.

  • Stayed December 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Secaucus, New Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed January 9, 2014

Got a good deal on this resort, so we spent the whole week there. The entire property is quite out dated, and it is definitely not up to the Waldorf standard. It is an ok place, but I won't come back unless there is a super good deal. The private island is beautiful, but the beach there is very rocky. I should have worn my water shoes there. We didn't use their pools, but they look a bit dirty. Only had a breakfast there, and it was terrible. It's better to go out and there are a lot of nice places to eat in that area.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed January 9, 2014

Every time we visit Puerto Rico we try to escape for at least one day to El Conquistador. We booked the room via the hotel website for $199 + Taxes and it included a $50 Credit to be used at hotel.

We had a Garden Room viewing the tennis court. Very nice. Unfortunetly the room was next to a staff room that during the night very loud carts where being moved which made it a challenge to sleep for an amour or so, But with the nice soft heavenly beds I felt KO.

The view from EL Conquistador to the Atlantic Sea is breath taking. Palomino is a gem. We order to bushwhacker and they where delicious.

Well until next year...

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 8, 2014

We stayed here the week of New Years. It was packed, as expected, mainly with families. This resort is definitely for families with young kids - the casino was replaced with a game room, there's a water park, and it seemed like almost everyone had a child with them. The place is huge, we had to take the funicular to our room, cool at first, really annoying by the end when we would have to wait 10 minutes for it to come. The rooms are nice, I don't know why people say they are outdated, ours in Las Brisas were huge with a really nice balcony. The ferry to Palomino island is a great experience, the beach is gorgeous and its a cool island to explore. The food is pretty good too, it's just really expensive. There is definitely a huge drop in quality for the less expensive restaurants, I recommend you leave the resort, even without a car, take a $10 cab to La Estacion right outside the gate - food was delicious. Overall we had a good stay at this resort, spectacular views and lots to explore, but the food, drinks, and rooms are overpriced.

  • Stayed January 2014, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartford, Connecticut
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 8, 2014

My husband and I traveled with our 3 grown sons (ages 21, 19 and 17) to El Conquistador December 23 - 30 and had a really nice week! Being a Hilton Diamond member, Maricely could not have been more accommodating, working with my husband before our arrival. We rented a large jeep from Avis near the airport - this proved to be MUCH cheaper than paying the shuttle fee to/from the hotel, and allowed us the opportunity to leave the resort at our convenience. We paid the extra $5/day for valet parking, rather than self-parking (which we read was quite a distance away).
We had 2 adjoining rooms in the Brisas wing, both with large bathrooms and balconies overlooking the ocean and Palomino Island. We loved having the convenience of the Starbucks and shopping downstairs, as well as the restaurants, bars and pool tables/shuffleboard table. We had breakfast at the buffet each morning, but only because it was free due to my husband's diamond status. (We never would have paid $25 per person for the small amount that we eat for breakfast.) We also had access to the gym, which included @ 6 treadmills, plenty of weights and a few other machines.
Palomino Island is really nice, with plenty of water sports, basketball, soccer, ping pong and a variety of other activities. There is an open-air restaurant where you can get lunch (we would place our order and take it back to our beach chairs) and working bathrooms on the island. The water was beautiful and there are plenty of lounge chairs. Because it was a very busy week, we purposely took the ferry over on the first trip (9 a.m.) to ensure that we could secure chairs along with a hut for shade. The large iguanas roaming around the island were fun to watch!
We went to Happy Hour at Drake's (upstairs from the hotel lobby) every day, where our boys played pool and we were able to visit with other families staying at the hotel. The two female bartenders were wonderful! We had a delicious dinner at the Italian Restaurant, El Piccola, one night. Our dinner at Chops was very good, but was over-priced and we were seated in a back dining room that had too many lights on and had many young noisy children in it. We were unable to sit anywhere else because they were at full capacity. This was a disappointment, as was Ballyhoo (down by the marina) which was much more casual, but sub-average food. We did venture off-site on three occasions for dinner: El Estacion was delicious and has a great outdoor dining area, as well as a cute little bar. (After taking a right out of the compound, the restaurant is about 1/2 mile down on the left.) Our favorite restaurant was so good that we went on 2 separate nights: Calizo (about 1/4 past El Estacion, on the right) was fantastic! Jose and Hector made our visits so special, and were both very attentive. Order their Sangria ... so good! And their seafood paella was outstanding, with a whole lobster tail, clams and mussels. A big hit with everyone!
The resort definitely looks a bit "tired" in different areas, and could certainly use some updating. However, the VERY friendly staff (from parking, to check-in, to cleaning staff, to buffet hostess, to boat crew), beautiful weather and wonderful people you meet will transform you into a relaxed guest in no time at all!

Stayed December 2013, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to El Conquistador Resort, A Waldorf Astoria Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about El Conquistador Resort, A Waldorf Astoria Resort

Address: 1000 El Conquistador Avenue, Fajardo 00738, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Fajardo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Fajardo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — El Conquistador Resort, A Waldorf Astoria Resort 4*
Number of rooms: 918
Official Description (provided by the hotel):
Award-winning oceanfront resort perched atop a cliff, overlooking Caribbean Sea on one side & Atlantic Ocean on the other. Check out the dramatic views, the private island, relaxing spa golf course or the water park - it's all part of this Caribbean paradise. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Expedia, Booking.com, BookIt.com, EasyToBook, HotelTravel.com, Orbitz, Priceline, Odigeo and Hilton Hotels so you can book your El Conquistador Resort, A Waldorf Astoria Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
El Conquistador Hotel Puerto Rico
Conquistador Hotel Puerto Rico
El Conquistador Puerto Rico
El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo

Owners: What's your side of the story?

If you own or manage El Conquistador Resort, A Waldorf Astoria Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.