My wife and I went there to get married in August. I started planning the stay back in may while I was in Afghanistan so everything was being done by email. The wedding coordinator understood our request and came up with a great quote for our small ceremony. We signed contracts and sent pictures of credit cards to secure the contracts and the hotel worked with us. I read a lot of reviews an was concerned about the quality of the resort and hotel. Upon arrival we saw lines of busses and hundreds of people and we were very concerned that this was going to be awful. I inquired about this at check in and was informed that he governor held a convention and everyone was leaving. Check in was not a huge wait and we were impressed by the size of the resort. The lounge area was always clean the pools were awesome and clean. We had our ceremony on a Wednesday and it was perfect. The room was good. I could see some areas that could use updating but at the price we paid for our room it is easily over looked. The sliding doors are heavy but if you understand the weather patterns in PR you understand why. We had a driver to get our marriage license named Pedro who was great, translated for us and got us to the front of the line. He also took us to the local super market. Although we had rented a car it was more than what the guy needed to do. Service was great. Everything we asked for we got. The negatives. The flower shop was not used to talking to customers as I was told over the phone by one of their representatives. Struck me as crazy as I like to know who I am dealing with. So that made things challenging but they came through. Trying to rent a tux was not really an easy task. Both of these really do not reflect on the hotel. The water resistant cushions on the chase lounge were not the greatest however when a drink was spilt n them I understood. Could use something in areas but it gives it a rustic old feels. If you ever have staid at the Hawaiian prince you kind of get the same feel. The wife and I loved it. It's a water front resort with a private island and great views. It is not a New York, Chicago or LA Waldorf. But they not have a private island with a free ferry.
On to food. We ate at chops, blooms and the cafe by the pool. We had our resection dinner ate chops and the food was good. Great size portions. My wife's fillet was huge and so was our friends. My rib eye was cooked to order and was great. Blossoms did not disappoint as we ate hibachi. Pretty standard. The cafe had great pizza, and we are New Yorkers. The plantains cups with shredded pork were also a favorite. I had the dorado and it was cooked well. The golf course was challenging. I play the front 9. However I ave played a total of 9 rounds of golf with this being my tenth. I shot a 15 on hole 4. So I my not be a credible critic. So I feel that pretty much covers our stay without totally reliving it. Hope this helps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thanks for taking the time to share your review. We appreciate the time you took to write a detailed review on your stay. We are happy that you and your wife had a memorable wedding at the resort and were also able to enjoy the many on-site amenities from the pool, restaurants and Palomino. Thank you for acknowledging the warm hospitality you experienced by our associates. We look forward to welcoming you back in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.