When I book a room at a 5 star rated hotel, I expect to receive 5 star service. What I received at this resort was more like a 2 and I believe that I am being generous with that rating. There was a strange odor to the rooms as well as evidence of mildew on the walls and carpets. Make sure that you pay close attention to your hotel account, because I found erroneous charges to my account. They even charged my card for good/services that I didn't use long after I had checked out of the resort! And to top it all off the staff were just plain rude. Don't even waste your time inquiring about this resort, there are far better places to stay in PR.