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“Run down & not clean STAY AWAY!” 2 of 5 stars
Review of El Conquistador Resort, A Waldorf Astoria Resort

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El Conquistador Resort, A Waldorf Astoria Resort
4.0 of 5 Resort   |   1000 El Conquistador Avenue, Fajardo 00738, Puerto Rico   |  
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Special Rate
$149 (USD)
Ranked #2 of 3 Hotels in Fajardo
1 review
3 helpful votes 3 helpful votes
“Run down & not clean STAY AWAY!”
2 of 5 stars Reviewed April 21, 2013 via mobile

The resport is really run down and the rooms are filthy. When we got to our room we were in shock to see the poor condition. So we went back to the check-in desk to see what could be done about the room. The solution was to offer us another room that was in worse condition than the first. We finally decided to stay in the third room they offered because we were just tired of running around the resort looking for a room. This room had four hairs in the tub, two were still there when we checked out five days later. My wife wanted to take advantage of the spa deal and was exactly one minute late and was told "so sorry" special ended at 3:00. Food is over priced and bland. It seemed everything was broken including movie kiosk and hot tub. We heard the people next door to us all day and all night. Finally shoved a towel under the door to attempt to muffle the sound of the coughing kid. The a/c never shut off but it never got cool in the room. Pillows and beds are not comfortable at all. We both were sick with allergies when we checked out...prob due to the mold in the bathroom. The only recommendation would be for families with young children...even that would be a far reach. Bring your own bleach wipes and pillows. Plus check your bill as they tried to add some extra charges to ours. Another quick note...don't let your electronic out of your site...a family had a bag swiped and they were told "so sorry". Waldorf Astoria needs to take their name off this resort!

  • Stayed April 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,343 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (984)
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Austin, Texas
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed April 20, 2013

Views great if that is all you want. But the room was tired, shabby, and worn out.

Most of the bell staff and restaurant wait staff were friendly and helpful. But, in general, the desk and concierge were aloof.

Charges for most things, given the condition of the rooms and quality of the food were unreasonable. One example: A hotel van took us less than 2-miles to a local restaurant and charged $70.

Cocktails seemed weak and watered down for the premium being paid. When asked about it the bar attendant was defensive.

Fees to the 'water park' were unreasonably high…especially given we were already paying a 'resort fee' for so-called extras.

There was a wholesale lack of attention to detail: Bulbs out, escalator out with no attempt to repair for 3-days, ice machine barely functional, no stopper in sink, switch plates askew or broken,

This substandard quality and service rendered the high room rate wholly inappropriate. It is not unreasonable to expect more for the prices charged.

The website and claim of 4-Star service is misleading.

We'll never return to this facility and we will ensure all in our network use alternatives when in Puerto Rico.

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Selden, New York
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 20, 2013

I read many reviews on this hotel and was nervous about the trip, let me say this....Go! No, it is not brand spanking new, but it is well kept. We stayed in the Marina, it was not loud, and the view (and ours was only a partial ocean view) was beautiful. Again the room was not brand new, but it was new enough, and well kept. Were there a few places that could have used some touch up paint, yes, but nothing to be upset about. And, as a few other posts have mentioned, don't expect a New York City $550/night experience for $200-$300/night, and if you are going during school break, well......... then yes, it's going to be packed!

The only thing that I didn't like was that the casino is gone, and there is nothing to do at night, if you are young and and want to party when the sun goes down, this is not the place for you.

The private Island was wonderful, it made us wish we had our kids with us, but they are in their 20's. It is GREAT for families, but even just my hubby and I (just turning 50) loved it. The pools were nice too, but with that beach, the pool wasn't of much interest to us. The water parked looked really nice too, but without kids we just didn't go.

The restaurants were expensive, and the food only ok. Rent a car ( we got one on priceline for cheap, and that alone was less then the cost of transp. back and forth to the airport) , plus you could travel a bit. We did travel out to El Passion, and it was very good. Save some money on breakfast, and snacks by stopping at the grocery store, or Walmart on your way in (don't wait until after you check in bc you are not going to want to carry grocery bags and a case of water bottles back with out the help of the valet. Trust me on this)

We had a great time. if you are a family with kids, or a couple just looking to relax, this is a great place.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Babylon, New York
1 review
5 of 5 stars Reviewed April 19, 2013

The hotel offers scenic views, countless amenities and friendly service from the staff. From the minute I stepped onto the property of the El Conquistador Resort, I was greeted by Joey the bell boy who went out of his way to provide the details of the resort and provided me with what the surrounding area had to offer. At check out time, Marisol was very patient in explaining my bill and didn't rush me out of the hotel. She even carried my bags to the holding area until I left the resort. The hotel was accommodating in every way possible to make sure your stay with them was a great one. I felt safe and secure when I was in the hotel which, is a plus when traveling as a single mother with your child. I can't wait till my vacation days become available @ work again so I can book my future trip to the resort. This resort gets an A+ from a tough critic.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
120 reviews 120 reviews
14 hotel reviews
Reviews in 34 cities Reviews in 34 cities
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed April 19, 2013

We stayed here for 4 nights (in 2 connecting rooms in Las Olas building) over Spring Break. We were a little disappointed in the decline of the hotel, as we had honeymooned here in 2002. To start withthe pros:
We used Hilton Honors Points plus cash and only paid points plus $100/night. For this price, it was a good value. Anything more than $250/night is not worth it. The resort is beautiful and breath-taking. Palomino Island (their private island) is wonderful with plenty to do....horseback ride, snorkel, soccer, basketball, lounge, eat, drink, jetski, shop. It was well-maintained and service was good. We were here everyday and jetskiied twice. The restaurant was ok. Drinks were very good, especially the Palomino Adventure...but for some reason, none of the bartenders in the hotel could make it. Rooms were spacious.

Cons: Las Olas is very hard to navigate with small children, forget with a stroller!! Takes forever to get anywhere...down funicular to ferry or La Marina. Up funicular, walk, elevator then more walking to get to main hotel, pools, restaurants. Took 45mins roundtrip to get Starbucks in the morning...and the line at Starbucks is always LONG and moves at a turtle's pace. The restaurants are very pricey and service is mediocre. Pools very cold. We had a huge storm, power went out....this meant that we were stranded in/out of our room (Las Olas) b/c there are not steps to Las Olas from main bldg, only funicular. Next morning (Easter), all of the restaurants were at capacity (b/c outdoor ones could not open), so meals were rushed and poor quality. There was not enough activities to occupy all of the meandering people. Spa is fabulous, especially Orlando. Did not use golf course or tennis.

This by no means is a Waldorf-Astoria quality hotel.... the El San Juan in Isla Verde is of higher quality than the El Conquistador and much less expensive. This is a Hilton-quality hotel and should be reflected in their room rates.

Read my specific restaurant reviews for this hotel.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed April 19, 2013

The rooms need to be repainted, carpeted, etc. and the hotel needs updating. They definitely cater to families with children. Food, beverages, etc. are ridiculously expensive for being so mediocre. They also add a daily resort fee, some kind of tax and a bellhop fee, so expect to pay an additional $100+ when you check out. The staff was helpful and friendly for the most part. I would not recommend this resort -- 4 star prices for 2-3 star hotel.

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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BOSTON
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 19, 2013

We thoroughly enjoyed a recent trip to this resort. Check in was efficient at the Hilton Honors desk. We were upgraded to an ocean view room. The room itself was of standard size and the view was truly spectacular. The amenities were fine and everything was very clean. Of the restaurants available we like the Ballyhoo the best. Omar and Veldamar (sorry for the guess at correct spelling) were always friendly and helpful and the food was very well prepared. Andy in Las Brisas was also great. We also found the private island beach, reached via ferry, was very nice with plenty of chairs available. The resort must be very kid friendly because there were lots of families there. In all, I would recommend this resort.

Room Tip: Most rooms have great views.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Conquistador Resort, A Waldorf Astoria Resort

Address: 1000 El Conquistador Avenue, Fajardo 00738, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Fajardo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Fajardo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — El Conquistador Resort, A Waldorf Astoria Resort 4*
Number of rooms: 918
Official Description (provided by the hotel):
Award-winning oceanfront resort perched atop a cliff, overlooking Caribbean Sea on one side & Atlantic Ocean on the other. Check out the dramatic views, the private island, relaxing spa golf course or the water park - it's all part of this Caribbean paradise. ... more   less 
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Also Known As:
El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
El Conquistador Hotel Puerto Rico
Conquistador Hotel Puerto Rico
El Conquistador Puerto Rico
El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo

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