Views great if that is all you want. But the room was tired, shabby, and worn out.
Most of the bell staff and restaurant wait staff were friendly and helpful. But, in general, the desk and concierge were aloof.
Charges for most things, given the condition of the rooms and quality of the food were unreasonable. One example: A hotel van took us less than 2-miles to a local restaurant and charged $70.
Cocktails seemed weak and watered down for the premium being paid. When asked about it the bar attendant was defensive.
Fees to the 'water park' were unreasonably high…especially given we were already paying a 'resort fee' for so-called extras.
There was a wholesale lack of attention to detail: Bulbs out, escalator out with no attempt to repair for 3-days, ice machine barely functional, no stopper in sink, switch plates askew or broken,
This substandard quality and service rendered the high room rate wholly inappropriate. It is not unreasonable to expect more for the prices charged.
The website and claim of 4-Star service is misleading.
We'll never return to this facility and we will ensure all in our network use alternatives when in Puerto Rico.