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“Let me assure you I am very picky.” 4 of 5 stars
Review of El Conquistador Resort, A Waldorf Astoria Resort

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El Conquistador Resort, A Waldorf Astoria Resort
4.0 of 5 Resort   |   1000 El Conquistador Avenue, Fajardo 00738, Puerto Rico   |  
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Rates from $149
Ranked #2 of 3 hotels in Fajardo
Selden, New York
2 reviews
1 helpful vote 1 helpful vote
“Let me assure you I am very picky.”
4 of 5 stars Reviewed April 20, 2013

I read many reviews on this hotel and was nervous about the trip, let me say this....Go! No, it is not brand spanking new, but it is well kept. We stayed in the Marina, it was not loud, and the view (and ours was only a partial ocean view) was beautiful. Again the room was not brand new, but it was new enough, and well kept. Were there a few places that could have used some touch up paint, yes, but nothing to be upset about. And, as a few other posts have mentioned, don't expect a New York City $550/night experience for $200-$300/night, and if you are going during school break, well......... then yes, it's going to be packed!

The only thing that I didn't like was that the casino is gone, and there is nothing to do at night, if you are young and and want to party when the sun goes down, this is not the place for you.

The private Island was wonderful, it made us wish we had our kids with us, but they are in their 20's. It is GREAT for families, but even just my hubby and I (just turning 50) loved it. The pools were nice too, but with that beach, the pool wasn't of much interest to us. The water parked looked really nice too, but without kids we just didn't go.

The restaurants were expensive, and the food only ok. Rent a car ( we got one on priceline for cheap, and that alone was less then the cost of transp. back and forth to the airport) , plus you could travel a bit. We did travel out to El Passion, and it was very good. Save some money on breakfast, and snacks by stopping at the grocery store, or Walmart on your way in (don't wait until after you check in bc you are not going to want to carry grocery bags and a case of water bottles back with out the help of the valet. Trust me on this)

We had a great time. if you are a family with kids, or a couple just looking to relax, this is a great place.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (857)
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Babylon, New York
1 review
5 of 5 stars Reviewed April 19, 2013

The hotel offers scenic views, countless amenities and friendly service from the staff. From the minute I stepped onto the property of the El Conquistador Resort, I was greeted by Joey the bell boy who went out of his way to provide the details of the resort and provided me with what the surrounding area had to offer. At check out time, Marisol was very patient in explaining my bill and didn't rush me out of the hotel. She even carried my bags to the holding area until I left the resort. The hotel was accommodating in every way possible to make sure your stay with them was a great one. I felt safe and secure when I was in the hotel which, is a plus when traveling as a single mother with your child. I can't wait till my vacation days become available @ work again so I can book my future trip to the resort. This resort gets an A+ from a tough critic.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
116 reviews 116 reviews
14 hotel reviews
Reviews in 33 cities Reviews in 33 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed April 19, 2013

We stayed here for 4 nights (in 2 connecting rooms in Las Olas building) over Spring Break. We were a little disappointed in the decline of the hotel, as we had honeymooned here in 2002. To start withthe pros:
We used Hilton Honors Points plus cash and only paid points plus $100/night. For this price, it was a good value. Anything more than $250/night is not worth it. The resort is beautiful and breath-taking. Palomino Island (their private island) is wonderful with plenty to do....horseback ride, snorkel, soccer, basketball, lounge, eat, drink, jetski, shop. It was well-maintained and service was good. We were here everyday and jetskiied twice. The restaurant was ok. Drinks were very good, especially the Palomino Adventure...but for some reason, none of the bartenders in the hotel could make it. Rooms were spacious.

Cons: Las Olas is very hard to navigate with small children, forget with a stroller!! Takes forever to get anywhere...down funicular to ferry or La Marina. Up funicular, walk, elevator then more walking to get to main hotel, pools, restaurants. Took 45mins roundtrip to get Starbucks in the morning...and the line at Starbucks is always LONG and moves at a turtle's pace. The restaurants are very pricey and service is mediocre. Pools very cold. We had a huge storm, power went out....this meant that we were stranded in/out of our room (Las Olas) b/c there are not steps to Las Olas from main bldg, only funicular. Next morning (Easter), all of the restaurants were at capacity (b/c outdoor ones could not open), so meals were rushed and poor quality. There was not enough activities to occupy all of the meandering people. Spa is fabulous, especially Orlando. Did not use golf course or tennis.

This by no means is a Waldorf-Astoria quality hotel.... the El San Juan in Isla Verde is of higher quality than the El Conquistador and much less expensive. This is a Hilton-quality hotel and should be reflected in their room rates.

Read my specific restaurant reviews for this hotel.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed April 19, 2013

The rooms need to be repainted, carpeted, etc. and the hotel needs updating. They definitely cater to families with children. Food, beverages, etc. are ridiculously expensive for being so mediocre. They also add a daily resort fee, some kind of tax and a bellhop fee, so expect to pay an additional $100+ when you check out. The staff was helpful and friendly for the most part. I would not recommend this resort -- 4 star prices for 2-3 star hotel.

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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BOSTON
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 19, 2013

We thoroughly enjoyed a recent trip to this resort. Check in was efficient at the Hilton Honors desk. We were upgraded to an ocean view room. The room itself was of standard size and the view was truly spectacular. The amenities were fine and everything was very clean. Of the restaurants available we like the Ballyhoo the best. Omar and Veldamar (sorry for the guess at correct spelling) were always friendly and helpful and the food was very well prepared. Andy in Las Brisas was also great. We also found the private island beach, reached via ferry, was very nice with plenty of chairs available. The resort must be very kid friendly because there were lots of families there. In all, I would recommend this resort.

Room Tip: Most rooms have great views.
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fort Wayne, Indiana
2 reviews
5 of 5 stars Reviewed April 18, 2013

This year was our 3rd visit to this property and we are blown away each time we go. Driving up is just gorgeous, and that is just the view of the golf course. The pool and sea view are to die for. We love Puerto Rico so much and the El Conquistador is the icing on the cake. Everyone is so friendly and accommodating! Any time we called housekeeping they were at our door almost before we hung up, cheerfully delivering whatever we requested. The crew on the boat delivering people to and from Palomino Island are fantastic, also. The boat was preparing to leave and my husband wished to fill his water bottle so Michael, one of the crew, took off at a run to fill it with ice water for him. Our kids said that they feel so at home whenever we come to the El Conquistador, which is the only place we've ever stayed in Puerto Rico and have absolutely no desire to stay anywhere else! There is so much for kids to do, a scavenger hunt across the entire property, the water park, nets set up in the pool for volleyball, and at Palomino there is ping pong, corn hole, huge chess pieces, basketball, volleyball, soccer, putt putt golf, as well as renting snorkel gear, jet skis, kayaks, paddle boards, and a myriad of inner tubes and rafts. We saw two great acts in the theater, which happen to be complimentary, and the whole family enjoyed the change from casino to game area. The shuffleboard was a great learning experience, and the car race got whole families cheering the winners on. We all loved our stays here and recommend it to our friends. Late evening ice cream is a must and don't forget to pass by the 4 birds by the Starbucks and hear Snowflake say "Ola Ola" and do his dance.

Room Tip: We've stayed in rooms with golf course views and ocean views, not a bad view in the house! Love...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Washington DC, District of Columbia
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 18, 2013

The room was beautiful but the gondola made noise all night long. There was a lot to do for families but we went without our kids for Valentine's Day. I would come back but not for a romantic vacation. It would be wonderful as a family trip for many different age groups.

Room Tip: Don't get a room near the gondola.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about El Conquistador Resort, A Waldorf Astoria Resort

Address: 1000 El Conquistador Avenue, Fajardo 00738, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Fajardo
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 3 hotels in Fajardo
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El Conquistador Resort, A Waldorf Astoria Resort 4*
Official Description (provided by the hotel):
Award-winning oceanfront resort perched atop cliff, overlooking Caribbean Sea on one side & Atlantic Ocean on the other. Check out the dramatic views, the private island or the brand new water park - it's all part of this Caribbean paradise. ... more   less 
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Also Known As:
El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
Waldorf Astoria Fajardo
El Conquistador Hotel Puerto Rico
Conquistador Hotel Puerto Rico
El Conquistador Puerto Rico
El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo

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