To begin with, the location and property are spectacular. It has it's own private island with a free ferry shuttle which runs every 30 minutes. The beach there is lovely and the facilities are perfect for families, as well as couple.
The hotel has multiple beautiful pools and it's located near the rain forests and the marinas which have a number of good restaurants.
Now for the problems. The front desk staff is downright surly. They offer no help and very little info- like the fact that the watermark that is AT the facility costs $20/guest/day!!! Or, the fact that the "ocean view" rooms which are accessed by the funicular have NO elevators and we were expected to lug our suitcases up three flights of stairs. ( The bellman is understaffed and spend more time making certain no one parks in the front circle than helping guests).
The restaurants on site are overpriced.
The buildings are a bit run down and many ice makers don't work and the pools often don't have towels.
I would recommend staying here, with a car, using the private island and eating at one of the many excellent restaurants nearby. DO NOT EXPECT THE TYPE OF GUEST SERVICES AT A HIGH END RESORT.
- Also Known As:
- El Conquistador Resort, a Waldorf Astoria Hotel Fajardo
- El Conquistador Resort, a Waldorf Astoria Hotel
- Waldorf Astoria Fajardo
- El Conquistador Hotel Puerto Rico
- El Conquistador Resort
- Conquistador Hotel Puerto Rico
- El Conquistador Puerto Rico
- The Waldorf Astoria Collection
- El Conquistador
- El Conquistador Resort Golden Door Spa
- El Conquistador Resort, A Waldorf Astoria Resort Puerto Rico/Fajardo
- Official Description (provided by the hotel):
- Award-winning oceanfront resort perched atop cliff, overlooking Caribbean Sea on one side & Atlantic Ocean on the other. Check out the dramatic views, the private island or the brand new water park - it's all part of this Caribbean paradise. ... more less
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