If you want an amazing tour with an amazing guide while in Jamaica, you have to spend some time with Patrice Bailey of Patmar Tours. With an upcoming trip to Jamaica with best friends on the horizon, one of my friends did some research into hiring a private driver from the airport to the resort rather than taking the normal bus. During her research, she started to notice a number of references regarding an amazing driver named Patrice, who was praised for her passionate devotion to making sure her clients received the best care whilst in her charge. My friend and her husband booked with Patrice and quickly found that she was everything the earlier reviews said about her, and more. In that 30 minute ride from the airport to the resort, they knew without doubt that Patrice was the perfect driver for the 4 of us on our upcoming shopping trip/tour of Montego Bay/Falmouth and rafting along the Martha Brae later in the week. After discussing the idea with us, we booked with Patrice.
Patrice picked us up on time, met us with a smile, and was full of energy to show off her beloved country to people who were eager to experience it. She had Red Stripe, soda, and water in the car ready for us. She took us to the Martha Brae river rafting facility, pointing out all along the way, the history and points of interest. When we got to the facility, she took the lead, talking to the managers there telling them that we were VIPs and wanted to make sure that we received the best in service from them. She even went as far to personally talk to the raft captains, to ensure a pleasant trip.
She took us shopping and suggested several areas where we could receive the best merchandise as well as the best price. In each store, she took the lead to bargain with the merchants to get us a better price than even we had negotiated. Statements like, "Oh you can do better than that," or "No mon, I need your best price" were the norm. It didn't matter if it was a shopping area she picked or we picked, she was the same.
Since it was also my birthday, Patrice was working to help me find something that would wow me and make my day special. By the end of shopping, I still hadn't found that special gift for myself. During a rum tasting, Patrice suggested that I try a 25 yr old rum which was indeed one of the smoothest rums I have ever tasted. However, I was in no mood to pay the $60 for it. I'm just not that big a rum drinker. And with that, we went on to the next place. Every now and then, Patrice would ask me, "so you found anything to wow you yet?"
When it was time for lunch, the restaurant we picked out was quite crowded. Patrice said, "Wait here," and went in to talk to a restaurant manager. She soon returned and walked us to a table, ahead of everyone else. She then took our orders and went to the kitchen, a little while later, she returned with the food.
Patrice then took is on a tour of the Falmouth and Montego Bay ares, with stops at the White Witch Golf Club - a former plantation with breathtaking views, famous celebrity homes, tours of some upscale working class neighborhoods (an interesting contrast to the unfortunate neighborhoods with shacks you normally see along the roads), a trip to the former Dewers mansion which sits on a hill overlooking Montego Bay with a panoramic view of the city, and then drove some of of the crowded streets of Mongeo Bay. Everywhere we went, everyone seemed to know Patrice; managers, shop owners, people along the streets - everyone knows Patrice.
She watched over us like a mother hen, keeping an eye on us even when we split up and wandered off. For dinner, Patrice suggested, Chill-Out, a restaurant with great food, ambiance, and timed just right, a beautiful sunset. We ate dinner on the beach and never thought for a minute not to include Patrice. She had become a beloved member of our little group. Dinner was phenomenal, and the company spectacular. We, and Patrice, shared stories about one another and our previous trips to Jamaica. Toward the end of dinner, the waitstaff came to the table singing happy birthday to me and in their hands, they held the $60 bottle of rum Patrice had purchased for me as a gift. I was truly wowed by her compassion for her customer and her generosity.
Patrice was more than our driver. She was representative of all that's great about the Jamaican people. She is driven by a passion to deliver excellent customer service and provide an extraordinary experience to her clients. Patrice will drive all across Jamaica to meet her clients and usually has a waiting list of people who will only ride with Patrice. We now count ourselves in that group. Contact Patrice at 876-612-0120 or email@example.com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.