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“Amazing hotel and experience” 5 of 5 stars
Review of Heritage Le Telfair Golf & Spa Resort

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Heritage Le Telfair Golf & Spa Resort
5.0 of 5 Hotel   |   Domaine de Bel Ombre, Bel Ombre, Mauritius   |  
Hotel amenities
Ranked #2 of 6 Hotels in Bel Ombre
Cape Town Central, South Africa
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Amazing hotel and experience”
5 of 5 stars Reviewed January 19, 2014

We spend 7 days at Le Telfair in Jan 2014 and it was truly the best hotel experience we had.
The service and friendliness of the staff was really outstanding. The way the hotel and Gourmet Bliss package is setup to allow you access to the sister hotel, Awali and the C Beach club meant there was so much variety that each day was a different a unique experience. The layout also meant we never felt crowded as there was always space in restaurants, activities and beach/pool loungers.
Our butler Jennifer was always looking at ways to make our stay more comfortable.

We are already planning our trip back and can highly recommend Tel Fair!!!

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Stephan-Lagesse, Manager at Heritage Le Telfair Golf & Spa Resort, responded to this review, January 20, 2014
Dear Valued Guests,

We would like to thank you for having taken the time to share such wonderful comments and allowing future guests choosing their future holidays.

We are indeed blessed with a fantastic team of Artists and we are glad that Jennifer made your Holidays special.

We also note that you made full use of the Gourmet Bliss Package, a great culinary voyage around our unique Domaine, it is true that our 2,500 hectares of land does provide space and tranquility.

We also thank you for recommending the resort and look forward to welcoming you soon for another great experience in the Domaine de Bel Ombre.

Best regards

Stephan
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816 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
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Madrid, Spain
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 16, 2014

We just came from there last Tuesday. Everything was excellent as the previous 2 times we were there for a relaxing time at the beach/pool and rounds of Golf in that beautiful course.
Only issues: It is disappointing to have to pay for wifi connection. Most of the similar category hotels in the world already give you free wifi access all over the complex anywhere you go.
This time Ginja restaurant was a bit disappointing. Annabela's food was much better, so it was the service.
We will come back next year, sure.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Stephan-Lagesse, Manager at Heritage Le Telfair Golf & Spa Resort, responded to this review, January 18, 2014
Dear valued Guest,
We wish to thank you for your trust and your valuable comments. It is always great to welcome back our guests and sincerely wish we will have the opportunity to welcome you back on a 4th visit.

We have well noted your constructive comments and please rest assured that these points will be addressed to continuously enhance our services to our guests.

Best wishes,

Stephan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abingdon, England, United Kingdom
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 6, 2014

we had high expectations for our trip to Mauritius. This hotel looked ideal and very special. Don't get me wrong, it is nice and very well maintained but lacked a few basic niceties that would of made it really special.

the pools aren't heated so you won't spend long in them (we were there in winter, day temp around 22degC)

we booked all inclusive and the biggest surprize (given the price we paid) was that it wasn't 'ALL' inclusive! only a few selections from the main dinner menus were available as part of the package. most of which were not to our taste. anything not included in the standard package was charged at extortionate rates (£40 for a half bottle of wine!) and the internet wasn't free ~£50 for the duration of the holiday.

despite the grumbles about the hotel package, Mauritius was a wonderful place. even on the south coast in winter the temperatures were quite nice. the hotel is well positioned and well maintained and styled nicely to give a grand 'feel' to the place.

Room Tip: we paid extra for a room with sea view, it was well worth it as we ended up right on the beach which...
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Stephan-Lagesse, Manager at Heritage Le Telfair Golf & Spa Resort, responded to this review, January 18, 2014
Dear valued guest,

I wish to thank you for having taken the time to share your experience.

We indeed have a heated pool and during the winter months the water averages 26 deg - we have regular checks and maintenance, we have not noticed from our records anything abnormal in temperature during your holiday dates.

We wish to explain further our Gourmet Bliss package which does brings great value - it includes:
Local and imported premium drinks, an extensive list of cocktails, champagne, wine, and whiskeys up to 12 years of age at 7 different bars in the domain.
A choice of 4 restaurants for dinner: a buffet the balafon, a table d'hote the Annabella's, and two a la carte restaurants The Chateau and The Cyan.
The Gourmet Bliss starts at the time of your arrival and ends at your departure time from the hotel therefore allowing you a great experience until your departure.

Unfortunately internet in Mauritius Island cannot be compared to European standards, we have decided to promote quality with the highest bandwidth available, it however does come at a cost. For normal broadband internet it is Free at reception and all the bars at the hotel and in the Domaine.

We are delighted that you enjoyed your room and the general up-keep of the resort, we can only hope to have the chance to welcome you again should you travels brings you in this part of the world.

Best regards

Stephan
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Aberdeen, Scotland
Top Contributor
52 reviews 52 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 5, 2014

This is a good hotel.

Staff were friendly and helpful. The room was spacious, modern and well equipped.

There is a wide variety of food to choose from at the hotel and it's neighbouring sister hotels which you can also choose to eat at and are all a walkable distance.

There is a very good and challenging golf course with green fees included. Buggy hire is extra though and you would probably need it due to the heat!

The gym was adequate. It could do with some additional free weights and a bench/ smith machine.

It was quite far from Port Louis and the roads are not the best though that's not the hotels fault! Also watch out for the mosquito's as I went in October and was bitten a lot!

I'd recommend this hotel for a holiday though if you have business in Port Louis perhaps look for so,etching a bit closer.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Stephan-Lagesse, Manager at Heritage Le Telfair Golf & Spa Resort, responded to this review, January 18, 2014
Dear valued guest,

First of all, we wish to thank you for choosing Heritage Le Telfair Golf and Spa Resort for your holidays. 

We are very happy to read that you enjoyed your holidays and made full use of our facilities at the resort, we are also greatful for your recommendation to other travelers and kind words on the attentive service from our staff.

We look forward to welcoming you again soon in the Domaine,

Warm regards,

Stephan
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Cape Town Central, South Africa
Top Contributor
190 reviews 190 reviews
55 hotel reviews
Reviews in 79 cities Reviews in 79 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed January 3, 2014

We ate at the CLUB restaurant serving the Valriche Villa residents. The service was pathetic on New Years Eve and the bar scene was a mass brawl with no waiters, stand in the queue and masses of thirsty drinkers.The firework display was very weak and the highlight of the evening we had to tell ourselves it was mid night and New Year because the DJ completely forgot the countdown.The charges for entry at 11.30pm were outrageous.
Had lunch there 3 days later and there are not enough staff, took three attempts to pay the bill.
Food was quite good for lunches but never full to capacity probably because it is over priced.

Room Tip: Try another hotel!
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  • Stayed December 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Stephan-Lagesse, Manager at Heritage Le Telfair Golf & Spa Resort, responded to this review, January 18, 2014
Dear Valued Guest,

We wish to thank you for sharing your valuable comments with us. We are very sorry for the regrettable experience you had on New Year's eve at our C-Beach Club.

New Year's eve at the C - Beach was a fantastic evening where our two DJ's, Damien Peponet from France and Nastia from Russia and our 3 Fireworks displays - one at the Chateau and one in front of each resort made the evening very special.

Lunch at C-Beach is well priced for our Hotel resident guests but also for locals wishing to spend time at the Beach in a unique way, it is so popular that both restaurants were full both for lunch and diner over the festive season.

I would like to thank you again for your comments and hope that we will have the chance to win your trust back.

Best wishes,

Stephan
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Geneva, Switzerland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 2, 2014

The 4th day into our Mauritian holiday in Heritage Le Telfair Golf & Spa Resort. Cyclone alert gives us time to read and write reviews. A lot so far have been true about Le Telfair. Wonderful surroundings, very nice colonial-style architecture, great rooms, ok beach. What all bad reviews complain about though is service. Unfortunately nothing has been done to change this, we see the same. From the moment you walk in, to enjoying a drink by the swimming pool through to being waited on on New Year's Eve dinner. It's just not 5 stars. 3 at best. The endless wait to have someone taking your order is only topped by the time it takes to actually being served. There's an obvious lack of training for the otherwise lovely staff. In a 30-seconds conversation they ask you 3 times for your room number. They bring you the wrong invoice. They forget about your order. They simply don't know how to treat a 5-star guest. Too many mistakes, too much waiting, up to a point when you simply know the upcoming event (be it dinner or a simple drink at the beach bar) just won't be seamless - something is guaranteed to go wrong.
It takes a bit of a snob to let small things like these really ruin a holiday. Mauritius continues to be one of the greatest holiday destinations, it's our third time here and we'll certainly come back. Not in this hotel though. You get the very same service quality for half the price in a 3 or 4 star accommodation somewhere else in Mauritius. This is just a warning for the fellow travelers who will be looking for a 5-star experience and will be ready to pay 5-star prices. Telfair will leave you with a bitter taste and might cast a shadow over your holiday.

  • Stayed December 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Stephan-Lagesse, Manager at Heritage Le Telfair Golf & Spa Resort, responded to this review, January 18, 2014
Dear Valued Guests,

We wish to thank you for having taken the time to share your valuable comments with us. We sincerely wish to apologise for the service shortfalls you have experienced during your stay.

The resort takes pride in our genuine and sincere team members and on our ability to ensure that every guest enjoys their holidays. I would have been delighted to personally meet with you at the time, given the chance I am certain that we would have been able to restore your faith in our resort.

Please rest assured that we have noted your comments and they have been shared with the team so that we can continue to improve.

Best regards,
SL
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Nantwich, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 1, 2014

My partner and I, together with our 11 year old daughter, stayed at Le Telfair for two weeks in October 2013. This is the first time I've been moved to write a TripAdvisor review but we absolutely loved this hotel from start to finish and felt that the hotel and its excellent staff deserved our endorsement.

The most special mention must go to our butler, Jennifer, who worked tirelessly throughout the two weeks to make sure our stay was as relaxed as possible. To be honest, we didn’t read the brochure closely enough because it was a total surprise when we arrived to find we had our own butler, but after being looked after by Jennifer, backed up by her colleague Savilen, it’s going to be difficult staying anywhere else in future without having that level of care and attention. For example, Jennifer ensured that there was always a pleasant surprise when we returned to our suite – rose petals laid out precisely on our bed, a warm bubble bath sprinkled with petals – and it was little touches like this which made the holiday feel a very personal and special experience.

We were also really impressed with the resident manager, Stephan, who sought us out at least once every day, checking that everything was to our satisfaction, but without ever being intrusive or over-attentive.

We stayed in one of the hotel’s eight senior suites, with a separate bedroom with four-poster bed and a huge dressing area / bathroom. The lounge was large enough to easily accommodate a full-size single bed for our daughter and we enjoyed a large double balcony with views over the (mainly quiet) family pool, the beach and the sea. TV stations were limited from an English perspective but we rarely switched on the TVs anyway. WiFi in the suite was chargeable and intermittent – we really feel that a luxury hotel should be including high-quality WiFi in the package – but to be fair, there is free WiFi with a good signal in the very impressive Cavendish bar. Daily maid service was excellent.

Le Telfair has a neighbouring hotel which is part of the same chain, the Awali, which we ate at one evening when there was a buffet with traditional Mauritian cuisine. This hotel is very different to Le Telfair, with a much larger percentage of guests from the UK, while Le Telfair guests were mainly from France. The ambience is very different too – Le Telfair has beautiful architecture with a bright and airy colonial feel, while the Awali had an African feel and was much darker, with dark brown and orange colours. If buffet meals are your preference, then the Awali may be for you, but we much preferred the luxury feel of Le Telfair.

Jennifer had already arranged for us to eat at a different restaurant each night, including the Mauritian buffet at the Awali hotel. The food was excellent in each restaurant but our favourite was probably the Cyan restaurant. The only criticism we have is that on two occasions, our dinner reservation was not communicated to the restaurants; fortunately they were able to accommodate us but we heard the same complaints from other guests. The hotel really needs a computerised reservation system to eliminate these problems as they can easily spoil the luxury experience. We went for an all-inclusive package which is known locally as ‘gourmet bliss’ and we found the menus to be excellent on the whole, although some extras, such as ribs, were very expensive. The mainly South African wine was of a decent quality too.

The most impressive piece of architecture is the Cavendish bar, with its open sides and high decorated ceilings making it light and airy. Bar prices seemed reasonable, even if you stray from the all-inclusive, which we didn’t feel the need to do too often, as the ‘inclusive’ brands were fine. We enjoyed some very good musical entertainment in the evenings too.

The hotel has a shared watersports centre on the beach which offers free windsurfing, pedaloes, and kayaking. We recommend the free glass-bottom boat tours which tour the shallow lagoon, giving you a great view of the coral and tropical fish. There is a constant but not unpleasant breeze which makes it an ideal location for any type of sailing but kite surfing in particular is very popular here. The watersports centre offers (chargeable) water skiing lessons but we found better value on the beach itself between the two hotels where banana boat and inflatable sofa rides could be had, as well as private water skiing lessons – ask for Damien and Pascal. Back at the hotel, there are three pools, of which only the family pool is heated.

Overall the beach is beautiful with plenty of loungers and no evidence of lounger hijacking. We loved just watching and listening to the waves breaking on the coral reef which makes the lagoon relatively shallow and safe, although do watch out for the strong cross current. There are also sharp coral fragments so do wear beach shoes.

We had also planned to get married while out in Mauritius and both our travel company, Sovereign, and the hotel were very efficient, ensuring that everything went to plan. We were looking for a venue where we could have a simple and private ceremony. Everything was arranged for us by our wedding coordinator, Amar, who guided us through all the options, making it the stress-free experience we were looking for. We looked at potential venues in the hotel gardens and on the beach, in front of the Gin’Ja restaurant, but we decided on the grounds of Le Chateau which houses one of the hotel’s restaurants but which is closed during the day, making it the ideal location for a private ceremony. Le Chateau lies about a mile from the main resort so it was a pleasant surprise to be offered the hotel’s Range Rover as a wedding car. In the evening, we enjoyed a private BBQ on the beach, just in front of our suite, with excellent and plentiful food prepared by the hotel’s sous-chef.

All in all, a fantastic holiday with the wedding we wanted. We recommend Mauritius and in particular Le Telfair without hesitation. We hope to be back there in the not too distant future.

Room Tip: Junior suites and senior suites are ideal for sharing with kids where you want the privacy of a sepa...
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mr-Stephan-Lagesse, Manager at Heritage Le Telfair Golf & Spa Resort, responded to this review, January 18, 2014
Dear valued Guest,
We were honored that you chose Mauritius and Heritage Le Telfair Golf and Spa Resort as your wedding destination.

We sincerely wish to thank you for having taken the time to write and share on this forum such a fantastic review of our Resort and of our Artists!

We were delighted to have met you and very happy that both Jennifer and Savilen made a great impression during your stay and have managed to make it special.

Together with all our Artists we would like to wish you all the very best and sincerely wish to have the chance to welcome you again in the near future.

Best regards

Stephan
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Additional Information about Heritage Le Telfair Golf & Spa Resort

Address: Domaine de Bel Ombre, Bel Ombre, Mauritius
Location: Mauritius > Savanne District > Bel Ombre
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Bel Ombre
#2 On the Beach Hotel in Bel Ombre
#2 Spa Hotel in Bel Ombre
#2 Family Hotel in Bel Ombre
#2 Luxury Hotel in Bel Ombre
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Heritage Le Telfair Golf & Spa Resort 5*
Number of rooms: 158
Official Description (provided by the hotel):
Heritage Le Telfair Golf & Spa Resort offers a variety of luxury accommodation in a discrete village design with 20 different villas of 6 or 8 rooms. 158 rooms and suites have beautiful sea views or river views with floor to ceiling French windows, private balconies or verandas. ... more   less 
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Also Known As:
Heritage Le Telfair Golf And Spa Resort
Heritage Le Telfair Golf Hotel Bel Ombre
Le Telfair Hotel
Hotel Le Telfair
Heritage Le Telfair Golf & Spa Resort Mauritius/Bel Ombre

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