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“Perfect beach wedding!” 5 of 5 stars
Review of Heritage Awali Golf & Spa Resort

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Heritage Awali Golf & Spa Resort
5.0 of 5 Resort   |   Coastal Road, Bel Ombre, Mauritius 230   |  
Hotel amenities
Ranked #3 of 6 hotels in Bel Ombre
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Perfect beach wedding!”
5 of 5 stars Reviewed December 15, 2012 via mobile

We got married at the Heritage Awali in November and had the best time ever! The wedding day and the holiday was perfect, so much so we are already looking at booking to go back.

Loads to do if you want it (quads, gym, cycling, water sports, snorkelling, walking with lions, boat trips...), but if you want to just chill its the perfect place to go. The awali is very relaxed and everyone so friendly. The beach, pool and surroundings were beautiful. Rooms huge and clean. Spa and hair salon so relaxing! Yes the food and bar service could be a little hit and miss at times, but your on holiday so just relax and enjoy it!

Highlights would include watching the sunset with champagne each evening at the beach bar and doing an all day speed boat trip including fishing, swimming with the dolphins and great BBQ with lots of rum! We went with Baboo and Steve in his blue boat (moored just down from infinity blue), it was the best day ever and such good value and company!

If you are getting married here, we would highly recommend the photographer, the hair salon, romantic dinner on the beach and of course breakfast (and champers!) in your room/balcony the next morning. Great place if it's either a quiet wedding or if plenty of family/friends are attending.

Overall though this was the best hol ever and our wedding day was unforgettable thanks to the fab location and amazing staff (ludmillah our wedding co-ordinator was fantastic). We will be back and would highly recommend the heritage awali and Mauritius for weddings abroad or a special holiday. This is a great value luxury all inclusive in a beautiful location.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Heritage Awali Golf & Spa Resort, responded to this review, December 19, 2012
Dear Cazabella2311,

All the artists ( team members ) would like to thank you for the nice review posted and the time taken to help our future guests that’s are looking for “Perfect beach wedding ”.

We are pleased to read that you have enjoyed most of the facilities and that the artists have been fantastic.

Ludmilah and all the artists of Heritage Awali and Domaine de Bel Ombre look forward to welcoming you for a second visit.

Best Regards,

Christophe Ramdiane
Resident Manager
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (358)
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English first
London, United Kingdom
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 11, 2012

We spent 8 nights at the Heritage Awali as part of our honeymoon.

Overall we thoroughly enjoyed ourselves. The location is great, the beach is beautiful, and the hotel was lovely, clean and pretty. The pools were pristine and the rooms were well equipped.

Our only gripes - we foolishly needed to get extra cash out. With the nearest town and ATM a ten minute cab ride away, we had to get cash out from reception, and were somewhat shocked when we were charged a 10% fee! We were also surprised that the shop was quite so expensive.

On a more positive note, we took the opportunity of going on the quad bike expedition which was great fun, as well as horse riding which was only 20 minutes away. The horses were looked after well and the guides were excellent.

The only real drawback was the food. We tried most of the restaurants on site and at the neighbouring Telfair hotel. Not impressed with the quality of the food, nor the choice we were given as all inclusive guests. When we tired something from the a la carte menu the cost was ridiculous considering the quality. The only real let down...

But overall we had great fun. One final point however - we upgraded to a deluxe room with an ocean view.... The room was really great. The view? Technically we could see the ocean, but only at the edge of our horizon!

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Heritage Awali Golf & Spa Resort, responded to this review, December 16, 2012
Dear James W,

We would like to thank you for taking the time to post your experience at Heritage Awali and for your positive comments regarding the great facilities of our Mauritian resort.

We have read your comments with great attention and we sincerely regret that you have not been impressed with the quality of food but rest assured that your comment will be shared with Executive Chef to continuously improve our standards and quality of food.

We trust that you will give us the opportunity to welcome you back at Heritage Awali Golf & Spa Resort and make you experience the standard service that we deliver and for which we have been able to achieve recognition both locally and internationally.

Yours Sincerely,

Christophe Ramdiane
Resident Manager
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 11, 2012 via mobile

Can I say this is the best holiday I have had, I stayed here for two weeks All-inclusive.The food was fantastic And the staff was superb Especially kel The bartender, I've just come back end of November And already looking to go there next year :) the rooms was superb And the swimming pools was clean Also the beach was out of this world, One thing that is worth doing Is the Quad biking loved it i really can not give the whole holiday enough praise.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Heritage Awali Golf & Spa Resort, responded to this review, December 16, 2012
Dear Winters9,

The Heritage Awali team would like to thank you for visiting us and for taking some of your precious time to post a very nice and encouraging review regarding your experience among us.

We are very proud to read that all our staffs and especially Kel have gone extra miles to make your stay the most enjoyable.

Many thanks for recommending the Heritage Awali Golf & Spa Resort to all Trip Advisor members and we look forward to welcome you soon for another Fantastic Holiday in the Domaine de Bel Ombre.

My Warmest Regards,

Christophe Ramdiane
Resident Manager.
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Faringdon, United Kingdom
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 9, 2012

i would like to say on behalf of both my self and my wife that we had a fantastic time at the awali golf and lesuire resort.as soon as we arrived and departed from the airport the service from the start of our holiday to the last day was a really first class.the service at the hotel the.the accomodation.the room.the staff.the complex and the food was first class.we had no complaints about our holiday it was fantastic.i really can not give the whole holiday enough praise.over all we had an excellent time and would definately go back and recomend it to others to visit. and another really good thing about the complex is that there is no noisy clubs.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Heritage Awali Golf & Spa Resort, responded to this review, December 16, 2012
Dear Colin J,

In behalf of all the staff of Awali, we would like to thank you for choosing our resort for your recent holidays and for taking the time to share your experience with all the Trip Advisor members.

We are all enchanted that you both had a fantastic holiday.

We would like to thank you, once again, for your review which will truly encourage us to continuously improving our standards at Heritage Awali Golf & Spa Resort.

We look forward to welcoming you back to Domaine de Bel Ombre .
Warmest Regards,

Christophe Ramdiane
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Senior Contributor
35 reviews 35 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed December 3, 2012

I stayed here with my wife and two teenage sons for five nights in July 2012. Upon arrival we were immediately impressed by the friendlness and efficiency of the welcome. The location of the complex is spectacular on a classic white sand beach overlooking a blue ocean lagoon protected by a coral reef about 500m out. The quality and choice of food and restaurants was impressive and benefited greatly from the mixed culture history of the island. We enjoyed a number of the many activities on offer including tennis, golf, massage, cycling, snorkling and beach football. Evenings in the bar were fun as every night there was a different live band. The rooms were orientated towards families and were spacious and comfortable but not overly luxurious.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Heritage Awali Golf & Spa Resort, responded to this review, December 16, 2012
Dear Blankko,

I would like to thank you for the time taken to post your positive and encouraging comments for the nice experience you had with your family at Heritage Awali Golf and Spa Resort.

I am glad to read that the location, the structure and design, the beach and our team members have been up to your expectations.

Your positive comments motivate us to maintain and improve our locally and internationally recognized standard.

We would like to express our deepest gratitude once again for your review which will truly help us for our continuous improvement.

Warmest Regards,

Christophe Ramdiane
Resident Manager
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Somerset
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 3, 2012

We have just returned from a two week stay at the Awali for our Honeymoon and we had a really lovely time.
We were welcomed by beating drums and a refreshing towel and drink and were taken to the reception area where we completed check in. We arrived at approx 11:30 therefore our room was not ready until 2pm however we were offered a shower in the departure lounge that they have for guests and they took our bags for us while we had a drink and some lunch in the restaurant.

Our room was in the 5000 block and was very spacious and clean,the mini-bar is all free on all inclusive and stocked with a wide variety of drinks.

The restaurants were already pre-booked for us and were given to us on arrival, we visited every restaurant at least once in the 2 weeks we were there and used the buffet- Balafon which was very very good with lots of choice daily and did not become repetitive at all. In the second week we went to the Chateau De Bel Ombre and although the setting is fantastic we did not rate the food at all but that is purely our opinion however the service of the staff is very very good here. Our favourite restaurant was Cyan and the C Beach Club followed by Ginja at the Le Telfair. We did visit Annabella's twice and didn't really enjoy either visit simply because we thought that we were looked down on and treated differently to those who were paying rather that those on the all inclusive from the Heritage Awali!!!

The service in the bars needs some attention I think as the staff were not always very attentive and we had to wait a while to be served even after trying to catch their attention however this was not always the case. The service at Infinity Blue we also found to be very bad, the staff quite rude and the food very slow at coming out or dessert order getting lost between the restaurant and the kitchen!! Infinity Blue at lunch time however very good and the service excellent.

We also felt that the maid service in the rooms could have been better, we noticed that our room was not always made up and the beach towels not always changed in the evening when we placed them in the bath to be changed however if you ring housekeeping someone pops up immediately to change them for you.

I am a Travel Agent and I have sold the Awali many times over the last year or so and have not had a bad word to say about it hence why I choose this as our Honeymoon destination. The hotel is very very good and I can really see why the hotel is at full capacity all the time and Awali should continue what they are doing because it is working however I feel a few touch up's are needed in places just to make it even better.

Overall we had a fantastic time and I will continue to recommend the Awali to friends and clients because it offers good value for money and is on a whole a very lovely hotel and I would defiantly go back. It is not the best 5* hotel that I have been to however you do get what you pay for and if they pay some attention to detail this will pay off.

Please do not take too much notice to the bad reviews about the staff and the check out procedures, the staff on a whole are very good and will answer your questions and help in anyway they can. Check in is at 2pm which is standard for hotels worldwide and check out is 12pm which again is standard, you should be advised this by your Travel Agent before you depart however you are also told this on arrival too.

Room Tip: If you can afford it upgrade to a ocean view room because the sunset is a fantastic at the Awali!!
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Heritage Awali Golf & Spa Resort, responded to this review, December 17, 2012
Dear Taramcdonough,

Firstly we would like to thank you to praise the Heritage Awali Golf & Spa Resort as a “Lovely Honeymoon” and for your time to share your gratitude to all TA member and future guests that are looking for outstanding hotels.

Kindly accept our sincere apology regarding the rudeness of our team members at Infinity Blue. We are sensitive to any inconvenience caused during the course of your stay and rest assured that we will take necessary measures to correct the overall bad comments for continuous improvement.

We would like to express our sincere gratitude once again for your comments which will truly help us to perform even better.

We look forward for welcoming you back in the at Heritage Awali & Domaine de Bel Ombre .
Warmest Regards,

Christophe Ramdiane
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlow, Ireland
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 27, 2012

We had an excellent time here , the location , hotel , weather and staff were all brilliant. The food and presentation was excellent in all the restaurants. In my opinion the negative reviews are a bit harsh , it is not a european hotel and that is reflected in its service , youre on holidays and the service tempo suits this , yes it is a bit lacksadaisy at times but hey youre on holidays , time to unwind and chill out etc !
I thought the Balafon Restaurant was undersold by the hotel guest services team , I ate there on a few occasions and thought the food was excellent , the chefs very polite and friendly and that the Italian and Mauritian nights are not to be missed.The crowning moment of our holiday was when we met the Executive Chef ' Govinden ' , he was very attentive not only to us but all the guests and nothing was a problem . He is the new Chef at the hotel with a lot of innovative culinary ideas and good times lie ahead for the Awali .
Keep up the good work and I will be be back ! Thank you Govinden.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Heritage Awali Golf & Spa Resort

Address: Coastal Road, Bel Ombre, Mauritius 230
Location: Mauritius > Savanne District > Bel Ombre
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Bel Ombre
#3 On the Beach Hotel in Bel Ombre
#3 Luxury Hotel in Bel Ombre
#3 Romantic Hotel in Bel Ombre
#3 Spa Hotel in Bel Ombre
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Heritage Awali Golf & Spa Resort 5*
Official Description (provided by the hotel):
In the heart of the unspoiled wild south of the island, Heritage Awali Golf & Spa Resort is the ideal place to experience authentic Mauritius and relax in harmony with nature either for just the two of you, or with the whole family. This luxury hotel combines elegance with the magic of Africa and offers high-end accommodations and an exceptional range of facilities: 18 hole golf course overlooking the ocean, two of the most beautiful well being centres of the Indian Ocean area with the Seven Colours Spa and the Umuzi Fitness Centre, a unique concept in kids' clubs, a fine dining gourmet restaurant as well as another amazing culinary experience in Seven Colours Energy Cuisine and privileged access to a colonial manor house and a nature reserve. A variety of unique delights to leave you with unforgettable holidays in Mauritius. ... more   less 
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Also Known As:
Heritage Awali Golf And Spa Resort
Heritage Awali Golf Hotel Bel Ombre
Heritage Hotel Bel Ombre
Heritage Resort Bel Ombre
Heritage Mauritius
Heritage Golf Spa Mauritius
Heritage Awali Golf & Spa Resort Mauritius/Bel Ombre

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