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“Great family vacation” 5 of 5 stars
Review of Heritage The Villas

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Heritage The Villas
5.0 of 5 Hotel   |   Domaine de Bel Ombre, Bel Ombre, Mauritius (Formerly Villas Valriche Experience)   |  
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Ranked #6 of 6 hotels in Bel Ombre
Paris
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great family vacation”
5 of 5 stars Reviewed January 20, 2014

I would highly recommend Heritage The Villas, especially if you are travelling with kids. We were upgraded to a larger villa on arrival which was a nice surprise. The villas are very comfortable and well decorated. The views are spectacular. A golf cart is provided which makes it easy to get around the resort. Everything we needed for our toddler was also provided. The staff were all friendly and helpful.

The only thing to be aware of when planning your vacation is that you have to order in-Villa dining or make restaurant reservations at least 12 hours in advance. Of course the villas also have full kitchens and a high end outdoor grill if you want to cook at home.

I would happily go back next year.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Heritage The Villas, responded to this review, February 18, 2014
Dear guest,

Thank you again for choosing Heritage The Villas. The team and myself are delighted that you have enjoyed your stay with us and we thank you immensely for sharing your impressions with the Trip Advisor community. We are thrilled to read that you are considering coming back.

Sunny greetings from Heritage Resorts,

Best Regards

Stephane Dadoune
Resort Manager
Heritage The Villas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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51 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Any
English first
Mauritius
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 2, 2013

This was our first time at Villas Valriche. We were overwhelmed by the extraordinary expanse of the estate and the breathtaking views and eye-catching landscaping while we were driving to our villa. The villa had a garage and golf car which is provided. Prior to our booking, we reviewed the website which shows several types of villas but we were told that booking was made according to number of rooms not type of villa. We specified a three-bedroom villa and insisted that all rooms be on the ground floor as we were travelling with two young children, 5 and 2; so no stairs. When we arrived the villa was one-storey with only one bedroom on the ground-floor. Also, the floor-plan we had viewed on the site showed quite a spacious living area which was not the case especially as we were 6 adults and two children. We were, however, very satisfied with actual design of the interior which is quite modern all the while providing comfort and luxury. The kitchen is quite small but spotlessly clean with all the necessary equipment; oven, microwave, toaster, kettle. The scullery has a dishwasher, washing machine and dryer with another sink which came in rather handy for the washing up so as to declutter the main kitchen. The bedrooms were quite spacious especially for my sister-in-law and her two young children.
The villa has a nice veranda with a kiosk with comfortable sofas. The pool was not as big as we had hoped and it was quite deep (we have also stayed at the Beaulieu Villa at So Sofitel where the pool was big enough for at least 4 adults and 2 children). We were also disheartened that we did not have any sun loungers as we view these as essential to relax by the pool. We requested these throughout our stay and were finally told that it did not depend on the administrative staff but on the owner of the actual villa.
The booking is on bed and breakfast with breakfast being at the grand Chateau de Bel Ombre. Several reviews had stated that the food was lacking in variety but we were delighted with the freshness and high quality of the produce. We had also demanded that all food on the estate be certified ‘Halal’ and were given the guarantee by the very helpful Fardeen. We however, asked for any cooked food to be made separately from any non-halal products, at each restaurant we went to. At the Chateau, all pastries and jams are ‘homemade’ and utterly delicious. The breakfast consisted of several ‘courses’; fresh fruit juice and pastries, choice of fried egg or omelette with hash browns, chicken sausages, baked beans, yoghurt, a plate of fresh fruit and tea or coffee. On the second day my 5 year old niece casually mentioned chocolate pancakes, which were not on the menu. We were all pleasantly surprised when the waitress, who we regret not having got her name, came with a plate of ‘crepes’ with chocolate sauce. My niece was overjoyed and we would all like to send a special thank you to that waitress who we hope will recognise herself.
We went to the C Beach Club which is situated on a nice part of the beach and which has a very big pool. We enjoyed a light lunch and we also had dinner there. The décor there was also very charming but was overshadowed by very dirty plastic sun loungers.
My brother and sister-in-law met a welcoming restaurant manager, Julio, at the Awali Heritage Hotel who managed to get us a table for dinner although they were quite booked. The food was lovely set in a convivial atmosphere. We especially liked the desserts by the delightful head pastry chef. She encouraged us to taste her special tart which was delectable.
Overall, the villa is ideal when travelling with children and the estate is extremely well maintained. We spent a memorable time and are enthusiastically looking forward to going back very soon.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Heritage The Villas, responded to this review, February 18, 2014
Dear Guest,
First of all, thank you for having taken the time to share comments of your experience, as our team at Heritage the Villas is constantly looking for ways to improve guest experiences. Hence, we will take the necessary actions and corrective measures to make sure that the issues that you've raised, do not happen again.
I would like to apologise about the issue regarding your reservation request: we should have told you that none of our 3 bedroom villas are one-storey, as the architect chose to optimize the wonderful views that you may enjoy from the master bedroom upstairs. Also, we would like to underline that all villas are equipped with sunbeds around the pool but never for the total number of guests in a villa, that may go up to 10.
As professionals and humans, we seek for a second chance, that we sincerely hope that you will give to us if you ever decide to choose Heritage Resorts again.

Best regards
Stephane dadoune
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 12, 2013

This was my second time to the villas and disappointingly, will likely be the last. The villas and chateau staff are generally top rate; it’s the adjoining Awali and Telfair hotels that reduce the overall experience.

The pick of the restaurants at both the properties, for us, was Ginger, made all the better by the manager there. Avoid Annabelle’s, it feels as though this is the place everyone goes when they missed out booking anywhere else, which for a restaurant supposedly bordering on fine dining is not a good trait to have.

I’m not sure if the hotels were busier than when we stayed the first time however, unless we booked all activities and dinner in advance (3-4 days), there was almost no chance of securing a spot.

Overall the facilities are very good throughout the whole property, it’s just the execution is severely lacking.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Heritage The Villas, responded to this review, February 18, 2014
Dear Guest,

Thank you for showing us your loyalty by choosing Heritage The Villas again.
We are really honored that despite some inconveniences, you have taken the time to share with us your experience. Rest assured that we will take the necessary measures to improve all the areas that you mentioned.

I am now confident that if you choose to visit us again, you will feel the difference, and enjoy fully your stay.

Best regards
Stephane Dadoune
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netherlands
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 27, 2013

I like Trip Advisor so find this a tougher-than-normal review to write. Tough because in terms of location, climate and faculties-wise, this resort is truly spectacular. Really. Paradise incarnate. No if's or but's. So why tough to write?...its the old chestnuts ''service". Comes up on TA time and time again as THE main element behind a 5* rating:

The entire resort - Heritage Villas...as well as sister hotels Alawi and Telfair - simply missed it. Its not really the place to dig into root-causes but my impression is that good, well-meaning staff were in sufficiently trained and had poor language skills. Maybe an example helps:

8:00 PM Me: I'd like the South African Merlot wine with dinner please.
8:01 PM Waitress:Certainly, good choice
8:10 PM Waitress: Sorry, we don't have that wine . Would you like to choose another?
8:11 PM Me: Yes, sure. I'll try the French Claret XXX instead
8:20 PM Waitress: Sorry we also don't have that wine. How about this recommendation (shows me a Rose wine from France somewhere...really odd....a Rose?)
8:21 PM: Me: which red wines do you have tonight?
8:21 PM Waitress: let me check.
8:25 PM: Waitress: brought bottles to table...here are 3 good red wines; I chose one for speed.

Another quick one at the C-Club beach towel "kiosk":

Me: "Hi, I'm from Heritage Villa No. 107; I'd like 2 beach towels please"
Attendant: " one-zero-what?
Me: "7"
Attendant: (wrote 1017 down); are you at the Telfair? ( a sister hotel on same complex)
Me: "No, Heritage the Villas"
Attendant "Ah yes.Thanks.. How many towels would you like? One"?"
Me: "No, two towels"

All-in-all, nothing life-threatening.... and in a way amusing if it only happened once or twice in the week.On the other hand, several times a day - for 8 days - starts to grate. This - coupled with the "water-off-a-ducks-back" feedback style compelled me to write this review. Again, location/weather/facilities....paradise on earth; service crap.

Don't be surprised by a "thanks for the review but your experience was not typical" reaction from the resort. However, as I read it, we were not alone. One essential root cause was the staffs' limited grasp of English language - I can imagine that French guests would have many less problems.

All this said, I will be back - probably without the kids!

  • Stayed October 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Heritage The Villas, responded to this review, February 18, 2014
Dear Guest,
Thank you for your comprehensive, very frank and extremely constructive review.
Rest assured that my team and I are working around the clock to ensure we slowly but surely iron out the last teething issues within our service.
I am very pleased to read that you might consider coming back again with your family and kids, if the opportunity ever arises.

Best Regards
Stephane Dadoune
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Top Contributor
65 reviews 65 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed October 20, 2013 via mobile

If there is one place where one can expect comfort, peacefulness, luxury, courtesy, comfort associated with a wide range of quality service... It is definitely Heritage The Villas. All the staff, from your arrival until your last minute, including gardeners, maid, cook and excellent chefs, daycare personnel at TiMomo and Pro coach at the golf,... is the best you would expect. Equipment and furniture in the villa are high-quality, and the most liked is the cleanliness of the surroundings topped by the relative distance of any neighborhood, ensuring privacy and quietness.
Access to the two top hotels, the C-Beach club and the golf, is such a great benefit, that one should think about extending the stay to fully enjoy the villa too!
The villa resort to go!

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Heritage The Villas, responded to this review, October 24, 2013
Dear guest,

Thank you again for choosing Heritage The Villas. The team and myself are delighted that you have enjoyed your stay with us and we thank you immensely for sharing your impressions with the Trip Advisor community. We have passed your compliments to Ti-Momo staff and to the Pro coach at the golf,and they were happy to hear that they contributed in making your stay enjoyable.We are delighted to read that you have enjoyed your stay and we sincerely hope to welcome you again.

Sunny greetings from Heritage Resorts,

Best Regards

Stephane Dadoune
Resort Manager
Heritage The Villas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed October 20, 2013

Villa and location is pretty fantastic but service at adjoining Awali and Le Telfair hotels is the poorest I have ever experienced in a supposed 5 star resort! Hotel services were pretty limited with almost all everything including dinner having to be booked days in advance and given was only there for a week is not my idea of a relaxing holiday. Low point was really the service in all aspects of the resort, staff while keen just fundamentally didn't understand basics of service. Highlights included having dinner sat on dirty plates adjacent to table for 5 minutes then being served with it, ask to leave a restaurant after being seated for not having a collared shirt on, served a bottle of red wine from the fridge and being told that I didnt know about wine, waiting 30mins to be served for breakfast when there was only 4 people in the restaurant and then being harassed at breakfast to come and settle the room bill. As a result of the above we ate in the villa much more than we would do on a holiday like this. Given the choice of great resorts in Mauritius the poor service offered by Heritage means it would be unlikely I would return to this resort and wouldn't recommend it as given the choice available the service would be the discerning factor for me. If you are happy to stay in villa and aren't fussed by hotel amenities then the villa was pretty special.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Heritage The Villas, responded to this review, October 24, 2013
Dear guest,

First of all, thank you for having taken the time to share your experience with the trip advisor community, as our team at Heritage the Villas is proudly dedicated to our customers and to the service delivered to them. And we will for sure take the necessary actions, correctives measures to make sure that the unluckily points you’ve raised do not happen again.
Please note by looking at the other reviews that we are not in a habit of delivering the service you mentioned, whether for the Hotels or the villas. Anyway something went wrong and on behalf of the whole team, please accept our sincere apologies.

As professional and humans we seek for a second chance, and we sincerely hope that you will give it to us by choosing again Heritage resorts.

Best regards
Stephane dadoune

Resort Manager
HERITAGE VILLAS | C Beach Club | CHATEAU DE BEL OMBRE
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Norwich, England, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed October 9, 2013

Please excuse the tardiness in submitting this review.

We visited in April and it was the first time we had ever holidayed abroad. We booked on Thursday before the Easter weekend and flew on Tuesday, the agent warned us we were starting at the top and nothing would ever compare and how true that proved to be!

We have just stayed at a high profile resort in Antigua which cost more than twice as much but it couldn't compete on any level. Not even close.

The villas are absolutely perfect for a family, the staff are welcoming and keen to look after you and the resorts at linked resorts are perfect for the family.

Mauritius was fantastic. Amazing memories and we will definitely return to see if it really was as good as we remember :) When there ask the concierge to book you a speedboat to go and swim with the dolphins and have a BBQ on a private island. So good we did it twice. Cost only a tad more than a family day out to a theme park in the UK but was absolute bliss!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VLH-Maurice, Manager at Heritage The Villas, responded to this review, October 24, 2013
Dear guest,

Thank you again for choosing Heritage The Villas. The team and myself are delighted that you have enjoyed your stay with us and we thank you immensely for sharing your impressions with the Trip Advisor community. We are looking forward to welcome you again.

Sunny greetings from Heritage Resorts,

Best Regards

Stephane Dadoune
Resort Manager
Heritage The Villas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Heritage The Villas

Address: Domaine de Bel Ombre, Bel Ombre, Mauritius (Formerly Villas Valriche Experience)
Phone Number:
Location: Mauritius > Savanne District > Bel Ombre
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Bel Ombre
#6 Luxury Hotel in Bel Ombre
#6 On the Beach Hotel in Bel Ombre
#6 Spa Hotel in Bel Ombre
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Heritage The Villas 5*
Reservation Options:
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Also Known As:
Heritage The Villas Mauritius/Bel Ombre

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