We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Calm, great place for honeymoon” 5 of 5 stars
Review of Sofitel So Mauritius

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Sofitel So Mauritius to your Saves list
Sofitel So Mauritius
5.0 of 5 Hotel   |   Beau Champ, Bel Ombre, Mauritius   |  
Hotel website
  |  
  |  
  |  
Hotel amenities
Special Offer
save up to 35%
Ranked #4 of 6 Hotels in Bel Ombre
Nanjing, China
1 review
“Calm, great place for honeymoon”
5 of 5 stars Reviewed October 16, 2013

The resort is great. We spent five nights in September in Sofitel So and everything was wonderful. You will find Kenzo design everywhere in the resort and in your room. The room is very big and contains two outdoor space, with outdoor shower and tub.
Our butler is Riad. He is very nice and helps us a lot during our stay. He meet us everyday and asked if we need anything or have any arrangement during the day. Another butler Dinesh also helped us a lot.
The resort is located in the south and about 1 hour drive from the airport. It's a very calm and peaceful place, great place for couples.

Room Tip: The room is full of the Kenzo Elements. The 'My bed' gave me good night sleep and it is very...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoMauritius_BelOmbre, Manager at Sofitel So Mauritius, responded to this review, October 17, 2013
Dear Guests,

Thank you first of all for having chosen the Sofitel So Mauritius for your So Honeymoon break and for your feedback!

Indeed, the So is a ‘great place for honeymoon’, which is a unique get away with a real communion with the nature. Sofitel So prides itself for its personalised butler service and attention with regards to their guests to enhance their So Experience.
I will ensure that your comments are shared with our So ambassadors for their effort in service.

We look forward to welcome you back at the So Mauritius to revive the So honeymoon moments in this So place to be !

Kind Regards

Piotr Kupiec
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

445 reviews from our community

Traveler rating
    338
    64
    23
    12
    8
See reviews for
88
268
13
13
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sittingbourne, United Kingdom
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 14, 2013

We stayed for one week at the end September for our honeymoon, this hotel is near perfection, a paradise indeed!!

All the staff without exception greeted us whatever the time of day and all were interested in how we were enjoying our holiday and how they could improve it in any way.
Particular thanks to Raj our Butler who offered exceptional service making every effort in the romance department from flowers and candles with his turn down service at night, to at a moments notice running one of his "special foam baths" in the outside bath for two!
These touches made a fantastic honeymoon. He has a wonderful personality and I am sure he will go far.
A special mention also to Ben and Visen in the Bar they both work very hard and made us very welcome in the bar during the day and after dinner making every effort to make conversation.
They are both a credit to your hotel.
The hotel grounds, public areas and rooms were all spotlessly clean.
Our room was by far one of the most comfortable I have stayed in especially the bed which with the added mattress topper will be hard to match elsewhere. Again all our needs were covered.

If I were to agree in anyway with any previous negative comments it would be to say that the wine was a little over priced even for a 5 star hotel and it would have been nice to have a few more choices on the menu or even better to have an alternative restaurant for dinner.

All in all could not fault it, would most certainly recommend and would love to return ourselves.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoMauritius_BelOmbre, Manager at Sofitel So Mauritius, responded to this review, October 17, 2013
Dear Guests,

We thank you for your So fantastic review!

My team and I we are pleased that we could serve to you So Intense moments, we hope experience at So Mauritius will be engraved in your memories. Please rest assured that we shall praise our So Butler Raj for the extra miles he have done to ensure So high quality of service and also to Ben and Visen for their personalise So welcome at the Bar Takamaka.

I’m pleased that you will take back with you So unforgettable souvenirs of your incredible honeymoon under the sun of Mauritius and lush vegetation of So!

We look forward to welcome you again at So Mauritius for another So memorable experience.

Kind Regards,

Piotr Kupiec,
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
worldwide
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed October 14, 2013

We stayed at the So Sofitel in September 2013. Our reception was lovely, looking out from the top of the resort out over the ocean and surrounds. We were greeted and signed in at the gorgeous Japanese garden point and we were taken by buggy to our room and given a very basic run down of where everything was. We booked a beach Villa with children’s alcove even though we did not have kids it was the only beach villa available at the time of booking. The room has lots of wow factor. Clean, crisp, and cool in white with splashes of warmth lent from nature.

The room had an outdoor shower, a nice big bathtub with a TV that had my husband’s eyes bright and happy and there is an attached shower. The double basins I must say were my only non-favorite feature of the whole room, we just did not get the shape and foofoo-ness of it. The walk in wardrobe is also nicely situated in this area. The bedroom itself is spacious with a King size bed and a room with two single beds off to the side that you can close off. The doors fold open almost completely to spill out gently onto a balcony and the splash pool with the beach a hop skip and a jump away with roaring surf and gorgeous brine laden air.

We were greeted with a cocktail and a lovely daily touch of a newspaper from our country of residence. Our butler, Riad came to introduce himself and supply and demonstrate the coffee machine. On the whole the staff was excellent where ever we went and smiling Anne Lise and Estelle were favorites at meal times. The buggy drivers always happy smiling and friendly to deliver you to a destination but our definite shinning stars were Riad and Dinesh the two butlers assigned to us for respective shifts. We are aware that as none French speaking our accents can be difficult to understand but any specific requests we had we could direct to these two gentlemen who went out of their way to fulfill our needs. Well done to both of them.

The beach was lovely and we loved that we could walk either way unmolested and find a quite area to go sit away from the resort and resort beach. The beach chairs were particularly fun, there were beach beds too as well as C shaped loungers big enough for two and the traditional beach chairs and the big red comfy Fatboys scattered here and there. The boathouse was well run and staff was friendly and helpful. The bar staff at La Plage serving the beach were OK but not sure how the cocktails were being billed as prices never matched the menu with some things being pushed through as tobacco. It was all a bit confusing.

The room was really comfortable, ample hot water for shower and bath, we requested a kettle and tea instead of just the espresso machine and all was supplied. One big thumbs up to the resort is supplying all the water complimentary. I always feel if water is not potable from the tap it is the responsibility of the resort to provide. The other conundrum for me was these silly bedside things that are attached to the headboard by Velcro. Well they move and it is irritating to get in and out of bed over them. They have no real function and on a design scale I know I missed the value of them being there.

Our one solitary big gripe was the menu. We went on half board. Breakfast buffet never changed but as one has a selection for 10 days it felt ok but longer I can tell you we would have been bored. There is a separate menu to the buffet that you can order from and I loved the variety of poached eggs on it as well as the freshly pressed juices. You always get a pastry basket but again this did not change in variety all the time we were there.

Dinner is an a la carte menu one local and one considered European. These menus never change either. For me the food was exceptionally oily and rich and here again 10 days of no change felt rather frustrating with a lot of the dishes missing the mark. I am a chef and a wine aficionado and here again we were shocked at the price of wine on the menu and again I just know the replies will be how the price of wine is in line with other resorts and yes it is but the point is you are being charged 10 times more.

Dinner our first night I had the rib eye steak. It was nicely cooked but thereafter it missed the mark. The ruby snapper one night was awful, stodgy and soggy and then the next night the Capitaine was beautiful but the potato risotto awful and the thinly sliced and fried potato on top of the fish and the pureed potato as part of the garnish missed the mark as did the vanilla and peas sauce. Vanilla should be used so subtly in savory dishes this was far to overpowering. The Marlin Ravioli was divine as was the chicken biryani that you need to order 24 hours in advance. Desserts are beautifully platted and the bread roll basket is lovely but again the variety did not change much. Room service menu is tiny and not much variety, the make your own burger at La Plage was divine. Attention must be paid to this menu, as it is a common thread of complaint throughout comments on So Sofitel. Again I strongly recommend that there is some recommendation from the chef for pairing wines with dishes, spending so much money on a bottle of wine that does not compliment or be complimented by a meal is disastrous for the client as well as the chef’s abilities.

The resort really is lovely the architecture is gorgeous and blends in beautifully to the landscape. The landscape itself is beautifully done and well maintained. Staff is pretty amazing especially the butlers. There are individual little spoils from the resort that make extra special, afternoon surprises had us very happy indeed. All in all, a fabulous experience for us on a beautiful part of the island. If you go in September though do take something warm for the evenings, the wind can be quite chilly.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoMauritius_BelOmbre, Manager at Sofitel So Mauritius, responded to this review, October 17, 2013
Bonjour from So Mauritius !

Just a short note to thank you for taking the time to share with us your So experience.

We wanted you, as all our guests, to have So unforgettable moments, which you can take away back home and having great memories from So Mauritius. High level of service, comfort and decorated suites by Kanzo Takada, that all little but important touches that make a memorable stay with us.

We will address your thanks to our So ambassadors who contributed to make your stay So excellent. However, we take good note of your comments regarding your culinary experience; we will work out to improve our wine and dinning offer.

We all look forward to welcoming you again, offering So Intense time with us at SO Mauritius.

Kind Regards,


Piotr Kupiec
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2013

The Mrs and I stayed 7 nights in September on half-board and by the end, we didn't want to leave.

What we really liked:
- The people really were excellent, everybody taking time to make proper conversation with us whilst delivering friendly, top notch service consistenly. Special thanks to Prithiraj and Anne Lise at Flamboyant, Ben at Takamaya, Kanen our Butler, Sanjeet and Christopher who drove us around and Steve at the boat house.
- Apparently the hotel was 80% full, but you wouldn't be able to tell as it was incredibly serene. Very different to the other tourist areas that we visited (Le Morne, north)
- Most comfortable bed that I have ever stayed in. This has been my usual experience with Sofitels but the one at So Mauritius was truly exceptional

The only area of suggested improvement would be to increase the variety on the menu at Flamboyant as the restaurant is the only option for dinner in the evenings (currently a non-Mauritian menu and Mauritian menu). We felt 7 days was enough to try everything on the menu - any longer and we would have been repeating dishes. The necessary expertise already exists at Flamboyant to cook a variety of cuisines to the highest standard in line with some other hotels with 2-3 restaurants serving different cuisines.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoMauritius_BelOmbre, Manager at Sofitel So Mauritius, responded to this review, October 17, 2013
Google Translation
亲爱的先生及小姐,

万分感谢您们入住<Sofitel So Mauritius> 及于TripAdvisor 发表意见。

在<Sofitel So Mauritius>,我们竭尽全力为您们提供优质服务使阁下在酒店能享受更舒适的服务。本酒店能令您们得到非凡的体验,包括被大自然包围的树木及一望无际的海洋。而出自日本著名设计师Kenzo设计的餐厅及套房更融合了大自然的元素。本酒店除了在硬件的设施上提供独特的设计外,更为每位尊贵客人提供独有的贴身管家服务意思为高档次,我们乐于为客人提供最高档次的服务。

我们亦感谢阁下对Dinesh 及Riad为您们提供高质素及关注您们的需要有非常高的赞赏及评价。

最后,我们酒店期待阁下再次莅临<Sofitel So Mauritius>,希望您们能再次感受本酒店的热情招待及令阁下愉快轻松的环境。

Piotr Kupiec
酒店经理
Sofitel So Mauritius
Bel Ombre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Top Contributor
83 reviews 83 reviews
36 hotel reviews
Reviews in 38 cities Reviews in 38 cities
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed October 9, 2013 via mobile

We stayed at the So Sofitel for three nights on our honeymoon at the beginning of October.
My review is quite thorough as i feel considering the cost of staying here future guests would benefit from the extra detail..... the review covers our beachside pool suite, the facilities, restaurant, spa and overall experience and tips to pass on.

We had room 201, a prestige villa with plunge pool. This suite is the closest to the river and beach with fantastic uninterrupted views of the surf. It was very windy when we were there and the only down side to our room location was that there was no suite to our left to provide a wind breaker which unfortunately meant we did not spend as much time on the terrace as we would of liked. But you can't control the wind! Depending on the time of year I would suggest a garden room would be better as they are more sheltered.
The plunge pool is not heated, perfect for cooling down in the summer months but a little chilli if the wind is blowing.
The bed is like a cloud to sleep on - best sleep we had in Mauritius. This is down to a deep feather mattress topper - heavenly. And lovely linen.
There is a great entertainment system - Bose speakers. Huge tv. They will provide connecting cords if you fancy cranking up the music.
The views from the bed are stunning, the whole front is a large glass retractable door.
Bathroom is huge! - two showers, one indoor and one outdoor in a lovely enclosed walled garden/courtyard.
A lovely deep double ended bath tub with a tv to entertain you while taking a bubble bath.
A perfect sized walk in wardrobe, great for hiding your overflowing bags!
All bathroom products are lovely and replenished daily.
One con is that the hot water takes about 3-4 mins to heat up.

The main restaurant has the tallest roof in Mauritius - 17metres high! Very impressive structure. (Unfortunately the other restaurant was undergoing maintenance when we stayed.)
Breakfast is fantastic, the best French pastries we ate in Mauritius by far.
The buffet has everything you could possibly want, and eggs any which way. Toaster and Hollandaise sauce could be nice additions, also maybe a daily special of pancakes, French toast or waffles but maybe they provide this when the hotel is busier.
The dining and kitchen staff were very attentive and accommodating to special requests.
For dinner there are two menus - European and Mauritian. The chefs are excellent, the presentation of the meals was on par with Michelin starred restaurants and the taste was almost up there. Still excellent. Twice in 3 Days we met the top chefs, great guys and like everyone at the hotel very open to feedback.
The cost.....well plenty of reviewers have mentioned how expensive drinks are, they are not wrong as it is not cheap by any stretch of the imagination....however, you are in a 5 star world class resort so you should not go here expecting "cheap" You go here to splurge and spoil yourself. Think double London prices and you will be about right (half a bottle of chablis is £30).
No one has mentioned this factor however...You should also be aware that the hotels in Mauritius add 15% VAT, the Sofitel prices are inclusive of this but others are not. So while on paper the Sofitel looks expensive compared to others, actually other top resorts are just as pricey as the 15% is added after the menu price.

The pool area is the most sheltered in the resort thanks to a large amount of foliage planted in front of it and before the beach. This does restrict the sea view pool side but you benefit from less wind, and all you need do is look left or right to get the sea view. The pool was very clean, not heated, so perfectly refreshing considering the temperatures in Mauritius.
It was low season when we stayed which was great for getting your choice of sun loungers etc... I imagine if the resort is full it may not be so easy to get the spot you want, but then that would be the case anywhere.

The beach is cleaned everyday, others have mentioned that the coral is dead, but there is good snorkelling nearby and the boat house will provide you with a guide to lead you to the good spots just a bit further down the beach.
There is also waterskiing, do call the boat house by 9.45am to ensure you get a space on the boat that day.
There are other free activities like kayaking and small catamarans but it was unfortunately a bit too windy when we stayed to use them, but better to be safe than sorry.
A real plus for the beach is that is is very secluded unlike other resorts - not a beach hawker in sight. FYI due to the Sofitel being on the south coast you don't see the setting sun like you would in the west coast resorts, the hypnotic pounding of surf on the reef and the feeling that there wasn't another resort within walking distance more than made up for it though.

As a honeymoon couple the hotel provided a turn down service that was out of this world! Petals and flowers were everywhere, including in an already run bubble bath! There was even a laser projector that shone a starry night sky on the ceiling above our bed - so romantic!

So Spa - absolute heaven! We used it everyday for a massage (around London prices - £65 for 60 mins - worth every penny!) they have double rooms for couples. A special mention to Hasshinee who looked after my husband, she is an absolute expert at her craft! My husband who played rugby has had a lot of massages in his time and said that Hasshinee gave one of the best massages he had ever had! Praise indeed! She managed to get rid of the shoulder tension from the hardest to reach muscles (under the scapular).
I can highly recommend Annabel who was so good at reading the body and I have not felt so relaxed in a long time! Thank you ladies!
There is a Hamman in the spa, it feels very good for the soul and is in a lovely setting, the whole spa experience was definitely one of our highlights!

Overall, I can't say our stay was perfect as there were a few issues at the start, but I can say that the management were exceptionally receptive and understanding and went to great lengths to make our stay extra special, more than making up for the issues at the start.
My husband speaks very highly of Piotr the general manager who was most professional and understanding.
Our thanks also to our butler Vijay and his manager, both so helpful, attentive and charming and really helped make the stay extra special.

In all the So Sofitel deserves all the praise it gets. Like any large resort there can be issues but the staff are very receptive to feedback, good or bad.
If something is bugging you do let them know as they genuinely want to make your stay world class and will go above and beyond to do so. Don't let the issues fester and then leave and write your review, as that would be doing the hotel a disservice.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoMauritius_BelOmbre, Manager at Sofitel So Mauritius, responded to this review, October 17, 2013
Dear Guests,

Greetings from So Mauritius !

We very much appreciate your comments regarding your stay at Sofitel So Mauritius. It is always a pleasure to receive positive feedback. It will be my pleasure to share with our team.
My team and I, we strive to continuously improve the quality of services for all our guests, to serve So unforgettable and So memorable moments, therefore it’s our pleasure to read in your comment sentence what confirm our daily track to achieve perfection: “they genuinely want to make your stay world class and will go above and beyond to do so” - I am sure that this feedback will serve as an encouragement to all of our ambassadors.

Thank you again for sharing your So experience, and we hope your next visit will be So memorable and So Intense.

Sincerely,

Piotr Kupiec
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Top Contributor
131 reviews 131 reviews
29 hotel reviews
Reviews in 52 cities Reviews in 52 cities
73 helpful votes 73 helpful votes
5 of 5 stars Reviewed September 27, 2013

Fantastic staff, great location on the beach, luxurious accommodation and facilities. Some shortcomings - which probably apply to anywhere in Mauritius - but can be overcome if you plan in advance!

My wife and I travel a lot, and we almost always go to places with lots of activity - sites to see, walking or whatever. A couple of months ago we had 10 days in the Loire, staying at four different places, for example. This time, we decided that we both needed a complete break: I told all my business contacts that email reception would only be intermittent (in fact, the wifi was the most reliable I have seen, if a bit slow) and I deliberately left my mobile at home. There were excursions offered by our rather laid-back rep, but we decided not to do any of them: catamaran sailing, walking in a gorge, wildlife park etc. So we had a week of luxury and did very little.

We were there on a very reasonable Travel Zoo package, half board and with "local drinks" - soft drinks, rum and a reasonable beer - included with meals and between 12.00 and 18.00. This is a slightly odd package for Sofitel and it was questioned a few times by staff, which was a bit annoying. The package also included a massage, use of the steam room, gym (which we had planned to use, but didn't), a round of golf (which we didn't use, but the club looks very good), free use of bikes and most water activities. We used a pedalo on one occasion, there were sailing dinghies but the wind was a bit strong for a casual sail. The outing in a glass-bottom boat was interesting, seeing coral etc in the bay. The bikes we borrowed (on 3 occasions) had had variable maintenance and on the third occasion I asked for a can of oil. It took the girl a while to find it but this made a difference.

The accommodation (suites) was excellent: really good quality and very private. An outside large bath which was sufficiently private that we used it a few times together unclothed, with a bottle of wine at our side.

And now the shortcomings, and tips to overcome....... We could not fault the friendliness and willingness of waiting staff, but in the restaurant, in the bar and when ordered from the beach/pool, service was unbelievably slow and disorganised. How long should it take to get a beer that you have ordered? At breakfast and at dinner, we often had to remind staff about orders for coffee or drinks. Maybe this is better at busier periods of the year when they have more staff, but I think it is just part of the laid-back atmosphere: don't get annoyed, just gentle reminders!

We food was of excellent quality and not too "heavy" felt that the variety of food at dinner was quite limited: probably 15 options of main course, but not all are ones you want. The desserts were especially unimaginative. When you stay for a week, there should be a different "special" every day: there were a couple of "fish of the day" specials which changed occasionally, but you had to pay extra for it. We felt that we were paying enough as it was!

On half board, you can get as much breakfast as you want, served up to 11.00 am, then the dinner is pretty decent too. The "gap" is therefore not huge and we would have liked some lighter lunch options. Everything they had was £10-15, which seemed a lot. It's a shame they didn't have salad options, for example. I think the solution would be to bike (or taxi) into Chemin Grenier (a couple of miles) and get a few bits and pieces for salads or sandwiches, and we did this on the last couple of days, having a picnic on the beach on the way back and bottles of beer.

Final complaint (and major tip) is that wine (in fact, all drinks at other times, if outside the "free" period" are FAR too expensive. Minimum price for wine was £30, and this wasn't especially good. I get the impression that this is true for the other luxury hotels in Mauritius - but the point I made in my "feedback" to management is that they AREN'T just competing with those other hotels: they are competing with the Seychelles, Egypt, the Caribbean... We would have had wine every evening if the price for a decent bottle had been £20-25. As it was, we drank the "free" beer instead. The big tip is that we also cycled to the supermarkets in Chemin Grenier a couple of times and bought wine (still not UK prices, but reasonable) which we then drank in the afternoon or after dinner in our room or on the beach. Note that the really cheap wines (£4-5) in the supermarket aren't very good, but at £7-10, not bad. All imported, of course.

Summary: fantastic holiday, but do plan your time to make the best of it.

Room Tip: All good, all very close to the beach. The suites are "semi-detached" single story, with s...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoMauritius_BelOmbre, Manager at Sofitel So Mauritius, responded to this review, October 1, 2013
Bonjour from So Mauritius,

We are So delighted to hear that you had a wonderful stay with us, in one of our suites which is an extraordinary encounter between two creators. Thai architect Lek Bunnag and the designer Kenzo Takada. Two talents concerted creativity and savoir faire to conceive a hotel that is fundamentally different and unique.

Great to read you have enjoyed the Mauritius and its multitude of offerings and activities.

As per your suggestions we will look closer into our services and prices at the restaurant and bar and give it a little “kick” to ensure your next visit will leave only SO delightful memories.

Thank you SO much for staying with us.

We hope to see you in the near future.

So Sincerely,

Piotr Kupiec
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Top Contributor
154 reviews 154 reviews
94 hotel reviews
Reviews in 80 cities Reviews in 80 cities
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed September 21, 2013

Damn you Tripadvisor! Where's the 4.5 star rating - very good underrates this hotel badly, but 5 stars states perfection without room for some (hopefully constructive) criticism.

Right, let's do the good/great stuff first.

Fab location. This being our 3rd trip to Mauritius, we had seen the sights so deliberately stayed put in the hotel. The beach and reef are untouched - within a 5 minute walk West or East from the hotel there is almost no sign of civilisation. We spent a lot of time just wandering the beach combing for shells and coral and watching the waves pound the reef. Bliss. Some people have complained about the wind (I mean seriously???) on this site, but it's all part of the unspoilt feel of the place.

Excellent gym and very well maintained. As is common in some hotels like this the gym staff are perhaps a bit over-attentive - wanting to tell people in detail how to use equipment (after I had made it clear I've used the machines they have hundreds of times) and it's a bit offputting pounding it out on the cross trainer with someone hovering over you. I guess the staff are eager to please.

The infinity pool, so often in hotels for eye candy only and not for practical swimming, has a nearly 50 metre stretch which is very swimmable, and it was never busy allowing a really good distance swim if you want, or you can just lie back and watch the palm trees in the breeze. Poolside staff are unobtrusive and helpful.

The rooms are spotlessly clean and housekeeping do a wonderful job. Excellent shower and bathroom, and oodles of toiletries. The outdoor shower is fun. We had a great room in terms of quiet and privacy, let down slightly by the suite opposite being used as a storeroom with some coming and going early in the morning. All part of the "details" - more of which later.

Food is generally of a very high standard with a fantastic breakfast selection, very good lunch (if perhaps slightly pricey) and dinner is really very good indeed. The bar (which never seemed busy either - good design I think) has a great cocktail selection but happy hour definitely helps in terms over the course of a week or more here.

The better half loved the spa and the prices aren't bad for somewhere like this.

So comfortable, clean, secluded, great location, great weather, plenty to do without leaving the hotel. So why no 5 stars then (go on, explain yourself...).

As usual it's details - we found there was a bit of variability in terms of staff training and knowledge, especially in the bar. Over our middle weekend the bar staff struggled to know what we were asking for when we wanted a straightforward Martini and a Manhattan - the chic cocktail bar as portrayed in the glossy promo video needs to know the standards really.

Our room was great but replacement of face towels, coffee pods and toiletries seemed a bit random. Again, perhaps a training thing, perhaps the place runs short some days (it's not exactly near a big city after all...). From what we saw some rooms would have rather less privacy than ours.

And that outside bath thing? Lovely idea, but not as private as made out, and not really deep enough (or safe enough from mozzie attack) to relax in a bath under the stars. And the better half likes her baths and would have loved an indoor one. Minor point really.

The restaurant menu is great but they need to vary it a bit more, and beyond just a daily special (which wasn't always announced - again a training thing). We found by our last night we were wanting more variety. On a busy Sunday in the restaurant service was slow, drinks had to be asked for more than once and clearing of finished plates was a bit tardy.

The beach restaurant wasn't always open at lunch when we were there and we couldn't work out why - although lunch by the pool is OK sometimes you need to get out of the sun (for another cold Phoenix natch...).

And finally the butler thing. We just didn't get it really - we had said from day one we were there to relax and to do very little (if lots of walking, swimming, sea kayaking and using the gym is very little - all that breakfast and Phoenix needed some burning off...). And yet every day (sometimes twice) we approached unbid by "butlers" reminding us of all the activities and trips we could do. Nope, not interested, and we did tell you nicely. This cynical old traveller wonders if they were on some sort of commission.... Hush your mouth.

So a great holiday in an extremely good hotel. But to be the chic high luxury hotel they so nearly are some of the details above would need to be sorted in my view,

Room Tip: Near the beach and away from the bar/reception
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SoMauritius_BelOmbre, Manager at Sofitel So Mauritius, responded to this review, September 26, 2013
Dear Guest,

Thank you for sharing with us for So wonderful stay at So Mauritius.

You have met with perfection as you nicely said in your comment following your So experience at the hotel. Every component of the hotel made you enjoy the maximum as you could namely at the gym, the infinity pool, the spa and the most important – culinary experience

We noted some constructive comments which will definitely help us to upgrade our services and guest expierince.

Will be pleasure, myself and my team to have the opportunity of welcoming you for next visit in Mauritius at the So Mauritius to make you stay SO unforgettable once again.

With So Kind Regards,

Piotr Kupiec
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Sofitel So Mauritius? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sofitel So Mauritius

Address: Beau Champ, Bel Ombre, Mauritius
Phone Number:
Location: Mauritius > Savanne District > Bel Ombre
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Bel Ombre
#4 Spa Hotel in Bel Ombre
#4 On the Beach Hotel in Bel Ombre
#4 Luxury Hotel in Bel Ombre
#5 Family Hotel in Bel Ombre
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sofitel So Mauritius 5*
Number of rooms: 92
Official Description (provided by the hotel):
Sofitel So Mauritius Bel Ombre is located on the southern tip of the island in the most naturally beautiful place. The resort has 92 rooms, suites and villas, 2 restaurants, 2 bars, So Spa, So Fit. The resort also has a tennis court, kids club, outdoor swimming pool, 520 mts of beach, natural lagoon and corals, boat house with water activities and 24 hrs personal butler service. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, ACCOR, Despegar.com, TripOnline SA, Booking.com, Tingo and Jetsetter so you can book your Sofitel So Mauritius reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Sofitel So Mauritius Bel Ombre Hotel Bel Ombre

Owners: What's your side of the story?

If you own or manage Sofitel So Mauritius, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.