I last visited Fairmont Mount Kenya Safari Club in 2010. It was an absolutely amazing experience and our small group on retreat had a really good time. I purposed to return some day either for work or pleasure. I recently moved back to Kenya and was able to organize a retreat for my (significantly) larger group of Senior Management at the Fairmont. All I can say is that my colleagues who may not have a previous experience to compare with are more or less happy. I, on the other hand, am absolutely shocked at the drop in standards especially when it comes to the rooms. I am in a "suite" by the river and from creased linen, shabby carpets, untidy housekeeping, deteriorating fixtures and plumbing, I might as well have checked into some motel in the nearby Nanyuki. What is most disappointing is the lack of consistency in messaging from the reception staff who were full of excuses and no action - in terms of moving me to another room. If it wasn't for the courteous Duty Manager, I would be half way to Nanyuki town. If only the Fairmont management paid better attention to detail and customer service. However, the food remains consistently good, the F&B staff cheerful and the spectacular backdrop that is Mt. Kenya never fails to lift ones spirits.
- Official Description (provided by the hotel):
- With magnificent views of majestic Mount Kenya, the Fairmont Safari Club's 120 luxuriously appointed guest rooms, set in over 100 acres of landscaped gardens, offer a unique blend of comfort, relaxation and adventure. ... more less
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- Also Known As:
- Fairmont Mount Kenya Safari Club Hotel Nanyuki
- Fairmont Mount Kenya Safari Hotel
- Mount Safari Club Kenya
- Fairmont Mount Kenya Safari Club Nanyuki