Came here for a staff retreat/conference. We had made our reservations well in advance. The larger part of the group arrived, we had our lunch, had the first portion of the conference and were getting ready for dinner when we found out that they had overbooked and our facilitators rooms were no longer available.
I am not sure at what point they knew that they did not have rooms for all of us but the least they could have done seeing that they had messed up was let us know before we left Nairobi of the mix up so that we know how to organize ourselves.
The manager (Patrick) did not seem too concerned about the mess he had created (the Nairobi office did not seem to be aware of the over booking or at least that is how it appeared to us).
After some back and forth and not getting a resolution that was good enough for us, we contacted a nearby location which luckily had availability for all of us (including the conference facilities), we left the establishment at about 9.30 pm and were well received at our new location which we all enjoyed.
I was appalled at the quality of service we received and would not recommend the place to anyone.
- Also Known As:
- Lake Elementaita Hotel Lake Elementaita