I booked four nights with this hotel through hotels.com. It was clearly stated that my card would not be charged until checkout. I called the hotel also in advance and confirmed this. But when I arrived, the night clerk informed me that they went ahead and charged my card before I even got there. They also said the hot tub wasn't working but that it would be fixed over the weekend. Four days went by and when I checked out it was still not working. The manager there refused to make any adjustments and did not seem to care that advertised amenities were not available. I also got two different stories from office personnel about when check out was. The room was clean and had a nice view, but I won't be coming back.