The newer construction units were beautiful and nicely done, just not well kept.The views and dear out the patio were spectacular.
The lady at the front upon checking in was a bit rude and we were greeting with a why are you here. Very cold and unwelcoming.
Our visit was for 4 days and 3 nites during Thanksgiving so we inquired about food and our options during our stay, she didn't have a clue and said that the resturaunt on the property was probably full. Again did not seem to know or willing to find out.
Before booking this hotel I inquired about noise from the unit that would be above us, and was assured there would not be a problem since it was new construction. DON'T be fooled! It was very noisy our last 2 nites when the upper unit was booked.
The first day the toilet paper was not refilled and had to wait til 8am to get some from the desk since there is no one there from 9pm -8am! This was not communicated at check in.
The second nite the sheets were not changed ( we returned to our room after dark) so I went to get a clean pair from the front desk, they did not fit. Went back to try again, still gave us a queen set for a King bed.
While stripping the bed I found mouse dropping on the mattress cover!!! OMG.
I phoned the lady at the front because the sheets still did not fit ( why am I having to change my sheets anyway at 8pm at nite) and to let her know of my findings.
She seemed unconcerned so I phoned the owner and explained our horrific experience. He phoned the manager and she would see us in the am before we leave. ( remember she does not show up before 8am) we were heading our at 6a to get back to SD.
We were not charged for the one nite-
The owner seems to be distant and the 2 ladies basically do what they want.
The bathroom walls have body fluids all over them in many areas of the wall.
The beds is where they went cheap, not comfortable for being new.
In my opinion without hospitality or a caring demeanor you have nothing or anyone to watch the place in case of emergency of toilet paper.
Will we recommend or stay there again? NO
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- Also Known As:
- Driftwood Hotel Springdale
- Driftwood Lodge Springdale, Utah