We used ZAC to rent equipment for my husband, son (11yrs), and myself for the Narrows Hike on Easter weekend. We were very happy with the quality of the equipment and the rental rates. The introduction film was extremely useful to us. Having said that, the number of clients did make the place feel like a manufacturing line. They've designed it so that everyone is going through a process, and it is clearly streamlined to make that as quick as possible... all good. But it was difficult to get attention to ask specific questions. Again, when you had someone's attention, they were great but brief. :) While on the Narrows hike, we ran into one of their guides and he was really engaging.
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