Very disappointing especially when you consider the rate is 85$/night for the king size room.
We found and have been bitten by bed bugs ! The room looks old and not well maintenained for example the painting is cracking, the tilling is boken in the bath room, bathroom items are mixed as if gathered from different hotels.
Once we found out about the bed bugs we have waken up the manager, he wanted to see by himself then offered an other room (downgrading us) without any reimboursement or offer of any kind, actually even no apologies for the horrible night we had.
The breakfast is disappointing too, you have to take it a very hot small space on the lobby. the tables are dirty with the remaining of previous guests breakfast, the toaster is dirty as well the food (bagels or toasts) is not great, the orange joice was just not drinkable (the machine was leaking and there was water all over the floor, so that the orange juice serving was extremely acid with a chemical taste).
It was the second time we stay at this hotel, the first night one week earlier was ok that's why we decised to stay there again but we will never go back ever again and recommend to avoid it at all price.
- Also Known As:
- Terrace Brook Hotel Springdale
- Terrace Brook Hotel
- Terrace Brook Motel
- Terrace Brook Lodge Springdale, Utah
- Official Description (provided by the hotel):
- Terrace Brook Lodge, Utah is located only one mile from the south entrance to Zion National Park on Highway SR9. The beautiful setting of the Lodge offers a park-like atmosphere and panoramic views of Zion Canyon. The Lodge is with easy driving distance to mountain skiing, Las Vegas gaming, year-round golfing, water skiing and some of the most spectacular geological attractions in the world. Make Terrace Brook Lodge your home base to see Zion National Park, Bryce Canyon National Park, North Rim Grand Canyon and Lake Powell. ... more less
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