Dear DNC Customer Service,
My husband and I walked into Merced High Sierra Camp in Yosemite NP during a lighting, hail and rain storm this last July 30 - we later heard it was the storm of the decade. As holiday hikers we weren’t planning on being a part of that sort of excitement.
Your staff was amazing. Brady(?) couldn’t have been more gracious, transforming a miserable experience into a warm and happy memory for us and many others.
As you can imagine, wet leads to cold. Your staff got large amounts of hot water for tea and hot chocolate out for all, they stoked the fire in the mess tent and went out to find those stranded by high water and bad weather. There were quite a few guests who needed to be wrapped in blankets and set in front of the fire upon arrival.
At one point the whole camp was flooded with a fast moving stream of hail, water and debris. The staff had prepped a few of the tented camps for guests at this point, but the storm flooded all. As soon as the rain stopped, your crew cleaned each tent out.
Your chef made an unbelievably delicious dinner that night (steak), and a great breakfast the next day. All of which we enjoyed thoroughly.
We can’t thank you enough for the gracious hospitality we received. If your camp had not had the hard working, diligent crew it has, there would have been a lot of stranded, miserable, hypothermic guests.
Thank you for providing us with a chance to enjoy your terrific staff and a beautiful part of America.