Firstly let me agree with other writers that this Lodge is all about location, location, location. However, when the management of this establishment are obviously exploiting its clientele because of this fact then they deserve to get all the bad reviews, if only in the hope that they improve the situation. Where do I start. This is not a Lodge - it is a motel and a poor one at that. There is no central building with a beautiful Great room and fireplace as at other National Parks. Just a lobby/reception area. The rooms are in motel style buildings dotted around the lobby. Our first problem was that there was no parking! When we went back to reception to inform them of this we were told to park in the restricted area, but to move the car by 8am so the buses could use it. We were told the reason parking space was so limited was because a camp site near by used the parking lots; they were unable to move these cars because they did not know which cars belonged to the hotel guests and which to the campers. Hotel guests did not always use their parking pass so they could not tow away unauthorised cars. What pass we asked? "The one we gave you with your other papers", we were told. However they had not bothered to tell us the significance of this pass and to put it onto our windscreen which would allow us to park in the relevant parking areas. Probably they failed to tell other guests too. So whose fault is it that they are unable to tow away the cars which are not supposed to be in the car parks? They obviously don't care anyway - let the guests drive around and around looking for parking.
We were in the Maple building. The room was of a reasonable size, but had the aroma of damp. The carpet was dingy, sticky and lumpy in places. Some of the rooms have been renovated I understand but not this one. The furniture and drapes were cheap, there was inadequate drawer space and only 6 hangers between two of us. We were staying for 5 days. The bathroom itself was was spacious with just the bath/shower and toilet in it. It was old with a shower curtain just developing mold spots on it. The sink was outside. It has one small shelf above it with no undersink cupboard or anywhere else to put things. One electric socket. The wall mounted hairdryer was on the floor - no-one had bothered to attach it to the wall, so it would dangle in the sink when we plugged it in. Toiletries? "In order to limit the amount of waste in land fills" - as the sign on the wall said - dispensers of soap, shampoo etc had been provided. One of them did not work as the trigger was broken and was never repaired. The water was hot though at all times and the towels adequate. Our patio consisted of 2 metal chairs on a few rows of tiles that looked as though they had not been swept in months. The windows were dirty too, but since there was only long, unkept grass and weeds to see maybe this did not matter too much. Staff are unhelpful and unfriendly. We decided to leave one night earlier so I went to reception at approx 9pm to book out ready for an early start. There were 3 receptionists , none of which looked up to acknowledge me. After about 30 seconds one attended to me. The next morning when I dropped off the keys, the line was going out of the door with people trying to book out and there was 1 receptionist. This typifies the standard of service and the professionalism of this establishment. On final good point, we did enjoy the food in the Mountain room even if it was pricey. Yes location is everything, but it still bugs me to pay $170+ a night for a cheap motel room
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.