We spent 6 wonderful days in Yellowstone NP, staying at Mammoth Hot Springs Cabins for 2 nights and then 3 nights at Lake Hotel Cabins. Quite how there can such a difference between the cabins in one part of the park from another, when they are all run by the same organisation I cannot understand. In Mammoth our cabin was compact but clean, had a coffee maker, drinking glasses, hair dryer and a lovely porch outside with 2 chairs. In contrast, the cabin at the Lake was falling to pieces on the outside and not much better inside. The carpet was stained and still had crumbs on it (even though the cleaner was still on site having just done it!) I wiped the surface of the bedside table and bed head and the cloth went black! Turning the tap on to wash the cloth we found the hot water was only luke warm at best. The peeling paintwork on the windows were covered in black mold and dead insects. One of the soap bars that was still in its box must have been there for years, it was so tatty and stained I thought is was a room air freshener block! The only 2 cups in the room were cheap plastic disposable ones and no hair dryer. We drove back to the main hotel building to complain and asked to be moved. It was Labour Day so were told there were no spare cabins. They sent a maintenance man to sort the water heater out. Promised to give the room a good clean the next day, and gave us a complimentary breakfast voucher for the hotel dining room. After the engineer left my husband sat on one of the beds to find it was broken, the metal frame was snapped causing the base to drop on the floor on one side; It was unusable and must have been so for some time! We drove back to the main hotel yet again and this time the manager came with us to see the room for himself. I’ll give him his dues; he was pretty shocked at the condition, but having said that he told us he periodically checks the rooms to make sure “house Keeping” are doing their job, so he must know how bad they are! Another cabin was found for us (despite being booked up) which wasn’t much better, but at least the beds weren’t broken! The heater in the bathroom was quire bizarre; it’s in the same fitting on the ceiling as the extractor fan that comes on automatically when you put the light on. So if you turn the light on and the heater, the extractor part of the fitting draws the heat out of the room before it leaves the fitting…we found the only way to have a warm bathroom was to use it in the dark! Not the most environmentally economic piece of equipment!
For our troubles we got a reduced charge for the cabin and another voucher for an evening meal in the restaurant. The breakfast was just OK, the evening meal was awful (would have wanted to cut my throat if we’d paid the price on the menu!). The manager did try his best to resolve the problems and spent quite some time we us over our evening meal explaining some of the political aspects of running an establishment in a national park situation, but there is no excuse for charging exorbitant prices for accommodation that is well past it’s sell-by date. We couldn’t bear to spend a 3rd night in our cabin so left the park earlier than intended, went back to Jackson Hole for a decent night’s sleep before flying on to San Francisco. We know the Lake Hotel is earmarked for renovation in 2013 (and later the cabins) but in the meantime they need to drop the prices by 75% and warn customers about their condition or close the cabins down until they can afford to make them habitable. DON’T STAY THERE!
We were told the Hotel rooms are no better but even more expensive - so don't bother. Lake Lodge...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 31, 2012
Report response as inappropriate
Thank you for your recent comments advising us of your visit to the Lake Yellowstone Cabins. Comments from visitors assist us in monitoring the levels of service we provide here in Yellowstone.
I was disappointed to learn about your experience The state of the cabin / room is not in keeping with our standards. Please accept my apologies for any problems this caused, and be assured I have shared your observations with our management staff for their review.
Thank you again for your comments. I hope you will visit us again in Yellowstone. If I can be of any further assistance, please contact me via the information provided below.
Mike Keller, C. H. A.
Executive Director, Operations
Xanterra Parks & Resorts
PO BOX 165
Yellowstone National Park, WY 82190
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.