After checking in at the modern reception centre, we were directed to one of the accommodation blocks a distance away, which we quickly christened Cell Block E though perhaps a more accurate comparison would be with a 1950's tenement. The corridors at 4.30pm were piled with used bedding and the residue of meals eaten in rooms. The room was dull, few facilities, no view, and decidedly tired. No TV and whilst you can access the internet, they want to charge nearly $5 per hour for that- the only hotel group of all those we used on a 21 day trip to make a charge. Though the "village" is on the lake we saw no view of it from the property. Can't understand no TV. The stuff about preserving the natural experience is bogus- they just don't want to spend the money. Again the only hotel group on our trip to fail with this very basic service.
The restaurant is chaos. If like me you made internet reservations the first thing you learn is that your reservation means nothing- you still have to wait in the foyer till called. When you're seated, the quality of experience you get is determined by your server. We had one good one, one medicre one and two bad ones in 4 visits. The bad waiters take an age to get your order and leave your food under heaters in the kitchen rther than bring it to you promptly, which ruins the food. The food is OK but unexciting. The most puzzling thing of all is why people are standing in line in the foyer when half the tables are unoccuppied.
Stay again? Well Yellowstone is a big park and staying in it has a clear utility. Grant Village is all we could get for a couple of the nights we wanted to stay. That said I would bend over backwards to avoid this place. Its clear that a high proportion of the staff and by implication much of the management is not good quality and there is no local labour pool. I do doubt whether Xanterra have the motivation or the competence to run this place as it could be. To judge what a property like this could be like, visit the Jackson Lake Lodge fifty miles south in the Tetons- a fundementally superior experience. If you must stay in a Xanterra property then the Snow Lodge at Old Faithful (17 miles) is far better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 16, 2012
Thank you for your recent comments advising us of your visit to Grant Village Lodge.
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I was disappointed to learn about your experience at this lodge. Your description of the conditions of your accommodations and quality of the food and service have left much to be desired. Fortunately, your feedback has provided valuable insight into how guests sometimes feel about their stay at this location. Please rest assured that we are working diligently to improve all aspects of the Yellowstone experience. Comments like yours certainly help with our efforts.
Thank you again for your comments. I hope you will visit us again in Yellowstone. If I can be of any further assistance, please contact me via the information provided below.
Mike Keller, C. H. A.
Executive Director, Operations
Xanterra Parks & Resorts
PO BOX 165
Yellowstone National Park, WY 82190
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.