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“Wow, what a nice stay for us.” 5 of 5 stars
Review of Cincinnatian Hotel

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Cincinnatian Hotel
4.0 of 5 Hotel   |   601 Vine St, Cincinnati, OH 45202 (Central Business District)   |  
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Hotel amenities
Special Rate
Free room upgrade
Ranked #14 of 49 hotels in Cincinnati
Cincinnati, Ohio
Top Contributor
68 reviews 68 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
23 helpful votes 23 helpful votes
“Wow, what a nice stay for us.”
5 of 5 stars Reviewed January 11, 2011

I decided to surprise my wife with an overnight in downtown Cincinnati. We selected the Cincinnatian Hotel based on our previous history with them. Check in was perfect and the room that we were assigned could not have been nicer. We found the room to be very clean, and the furnishings had obviously been selected with comfort and ambiance in mind. Very attractive room. (this stuff doesn't look like hotel furniture, believe me.)
We had a drink in the bar, great crowd, great service. The location of this hotel is perfect for dining out or shopping. Just a great location. Everything is easily with in walking distance. Room service on Sunday morning was quick and the order was correct. My wife and I asked each other why we don't stay here more often. Hope to be back in March for our anniversary.

  • Stayed January 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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458 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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English first
Memphis
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed December 23, 2010

This is a nice, older hotel. The hotel rooms are large along with bathroom. The hotel has not modernized their rooms, but you will find it comfortable. The lobby is small but elegantly tasteful. Don't expect 5 star reception by doormen, but the hostess Nzinga is pretty nice. Tell her hello. The hotel is with proximity to all downtown attractions, restaurant, and shopping.

  • Stayed December 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia PA
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 14, 2010

Frequent business travel means I stay all over the US and Europe. The Cincinnatian is a great hotel - all the comfort and services of a Westin or Hyatt Regency (two other good hotels in Cincinnati), at the cost of a discount hotel.

The staff are wonderful and attentive, the restaurant is one of the better ones in the city, the rooms are spacious, spotless, and well-appointed. I would stay here if the price was the same, but its typically 30% less expensive, and doesn't nickel and dime for things like internet access (complimentary)

Strongly recommended!

  • Stayed December 2010, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Mitchell, Kentucky
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 8, 2010

Recently decided to spend a nice evening in downtown Cincinnati with the wife. I selected the Cincinnatian and was very pleased. I took some suggestions and requested one of the newly remodeled executive suites. Valet, front door and reservations desk were very attentive and check in was very simple. The room was large with very tastefully decorated updated furniture, nice large TV and plenty of closet space. King size four post bed that was very comfortable. More lighting than needed but appreciated. Then I arrived at the bathroom. Fantastic as all I can say, heated floor, wonderful airbath and the largest shower I have ever seen in a hotel. Multiple shower heads and enough water to wash a car. The bathroom had a deco feel to it which lent itself nicely to the overall age of the hotel. (on the historical list). The only bad part is now I have set the bar high for future hotel visits. Great location for any event in town or just a nice evening out.

  • Stayed November 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cincinnati, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 4, 2010

It is how a hotel manages the problems that defines it's real character. Although this a beautiful hotel it is poorly managed. I spent the night here and got a room where the temperature was over 85 degrees and could not be adjusted. After sweating and not being able to sleep Mgmt came up two different times and could not change it. At 4:30 am they changed my room. That worked but not getting very much sleep. I went down tothe desk to check out and was told that they would be happy to discount this 300 room 30%. I told them this was unacceptable I expected a free night. After waiting for a while the front desk manager came back to me to inform me that Denise vandersall the general mgr would only allow this discount because they accommodate me at 4:30 am and the only issue with the room was I didn't adjust the thermostat. This was a very insulting experience and huge disappointment for such a nice place. It is not the real estate that makes a hotel special it is the people and how they deal with issues. This Mgmt team failed and did not my expectations at all. It's a great place to stay as long as you don't have any issues. In a economic time like this high end hotels need to exceed expectations not just meet them.

  • Stayed November 2010, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanBrookbank, Manager at Cincinnatian Hotel, responded to this review, November 17, 2010
First, I would like to thank Mr. Cloch for acknowledging that the Cincinnatian is "a great place to stay," and leave the reader to decide perhaps if the extension of a 30% discount, and a complimentary upgrade was appropriate for the concerns Mr. Cloch expressed. I agree wholeheartedly, of course, that management is responsible for the both the quality and cleanliness of the rooms and establishment, about which Mr. Cloch kindly denotes as 5 stars in his review. I also agree that it is the way a manager responds to a given situation that truly demontrates and tests the resolve of an establishment's customer service priorities.

Nevertheless, I must take issue with Mr. Cloch as I did in previous correspondence between him and I that referencing what other properties would do when requesting that his room be comped is not the most effective way to address a complaint. Management knew full well that Mr. Cloch was going to post his disappointment on Tripadvisor. Nevertheless, calling in an air-conditioning problem in the middle of the night at 4am, when the only issue with the AC was that it was in Celsuius rather than Fahrenheit mode, and then demanding a free room, did not in our estimation warrant a free room. The hotel diligently responded to Mr. Cloch's concerns, changing his room, adjusting his rate by 30%, offering him Breakfast, and extending a complimentary upgrade for a future stay.

Rather it is because I take both Mr. Cloch's constructive praise and criticism so very seriously that I wished to provide full disclosure and be equally generous with Tripadvisor readers in making them privy not only to Mr. Cloch's concerns; but also to what I believe was a very reasonable response on the part of the General Manager. Thus, after reading both sets of remarks, the reader will be able to assess the issue in its entirety and decide whether or not some clemency is due to the management staff in the aftermath of this unfortunate incident.

Tripadvisor is perhaps the scariest word in a professional hoteliers language and it is very effective in doing what it does, namely, keeping an establishment on its toes lest they reap the consequences of a bad review. Nevertheless, although we realized that Mr. Cloch would take this step, a manager still has to draw the line somewhere reaching out to the guest in question not with a freebie as he wanted but with the offer of future assistance and a comprehensive explanation of why an action was taken. Mr. Cloch made the point very clear prior to the Tripadvisor posting that other hotels he's stayed at tend to comp his room when he expresses a problem. We stopped short of that but we did try to be fair. It is certainly a very tough tight rope to walk from time to time. Thank you Trivadviosr for permitting us to walk it with your readers and we thank your readers for taking the time to assess this situation fairly.

As for Mr. Clock, I still hope he chooses to return to our property and, as I've mentioned to him before, we "deeply regret" his negative impression and hope that somehow short of simply giving him a free room we could have amended his opinion of us.
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Louisville, Kentucky
Senior Contributor
44 reviews 44 reviews
44 hotel reviews
Reviews in 36 cities Reviews in 36 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed October 21, 2010

Hotel is hard to find as entrance is on a different street than their address. I was driving there at night and there are no lit signs or even major signs. Several calls to concierge and no one could direct me as I drove up and down their street over and over again; finally found the place by chance after I made a wrong turn.

Once I got there, they had misplaced my pre-paid reservation. Staff then did upgrade me to a suite, which was nice of them, but the suite was dirty and very VERY dark. There were no overhead lights and the windows opened into their roofed atrium area, so there wasn't even any sunlight.

Parking charges were a rip-off and upon checking out, my company card was recharged (remember, I'd pre-paid) and it took three tries to get it fixed. The first time I called to complain, they said they'd credit me, then charged me a third time. When I called again, they did credit me, but only the third charge instead of the second as well. I then called a third time and they did fix it, bu insisted on refunding my card, which had been cancelled as my company no longer worked with that vendor, instead of issuing a check or even giving a credit for a future stay. This meant we never got the money back, but instead, have a balance sitting on card my company can't use because we cut it up upon cancellation. This part is not the hotel's fault, but had they gotten it right to begin with or even tried to be understanding about how they credited back, or acted more quickly (this took nearly three months to fix), this never would have happened.

Thank you.

  • Stayed April 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DanBrookbank, Manager at Cincinnatian Hotel, responded to this review, November 12, 2010
On behalf of the entire staff and Management of the Cincinnatian Hotel, I would like to thank this guest for posting their constructively worded criticism. Without question human error was apparently to blame on the multiple credits that were issued and I only regret that I didn't get to speak with this guest myself regarding their concerns for, if I had, I'm certain I would have been able to solve the credit-card issue to their satisfaction. The issuance of check or hotel credit,such as they suggested, rather than the credit refund itself is a great idea; and were I knowledgable of who exactly this guest was I might follow their lead. Certainly we would love to show this guest any number of other upgraded rooms which may be illuminated more to their liking.

The Cincinnatiann Hotel is one of the oldest hotels in the city and, as such, in order to preserve our historic integrity, we don't have a big neon sign marking the entrance. Many guests actually like the Private Residence feel of our establishment and very much appreicate its still understated 19th Century archictectural charm. However, having taken "Hereonbiz" and other such comments truly to heart, The Cincinnatian is proud to announce to the readers of this review the recent unveiling of our new Vine Street Awning denoting the presence of our 4-star Palace Restaurant and Bar. The name Palace is actually the original name of our Hotel when it was built in 1882. Upon changing the name to the Cincinnatian we affixed the original name of the hotel to our Restaurant. We hope this assists future guests in finding our establishment, which after all is located betwixt two larger skyscrapers, more easily. Certainly you may contact our Concierge/Front Office Directly at 381-3000 should you have any further issues. And, as usual, do not hesitate to contact me as well. Dan Brookbank.
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Knoxville, Tennessee
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed September 20, 2010

We stayed at the Cincinnatian Sept 10th for only one night. I wish we would have stayed longer. Honestly the hotel is a little pricey but not much more than it's local competition. Cincinnati is a business city so there are PLENTY of hotels but based on the reviews this was the top rated and honestly I agree.

We stayed in the Executive Queen suit which was WOW amazing. My husband and I were celebrating his birthday so I called ahead of time and spoke to the conciere a day before we arrived. She was AMAZING and ran all over town looking for Reds merch for my husband and had it all displayed so nice when we arrived. The staff is amazingly friendly and helpful, the location really isn't far from the ballpark we actually walked both ways but there is also a connecting bus stop just down the street. Plenty of cute restaurants and just around the corner from the town square where they had Octoberfest going on during our stay.
Wonderful experience. Would suggest to anyone, and love love LOVED that suit.
Heated floors in the bathroom, TV in the bathroom, radio in the bathroom etc. Bed was a cloud, the only issues we had was the fact that we're not used to sleeping in the city and the window shades didn't block out enough light in my opinion, (housekeeping should have checked drawers because we found a bullet in a drawer) and also phone didn't work just right, was giving me a lot of trouble.

But all in all 4 out of 5 stars.
Thanks Cincinnatian.

  • Stayed September 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Cincinnatian Hotel

Address: 601 Vine St, Cincinnati, OH 45202
Phone Number:
Location: United States > Ohio > Cincinnati > Central Business District
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#4 Luxury Hotel in Cincinnati
#8 Business Hotel in Cincinnati
#9 Romantic Hotel in Cincinnati
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Cincinnatian Hotel 4*
Official Description (provided by the hotel):
Small, luxury boutique hotel built in 1882 and listed on the National Register of Historic places. Proud member of Hisotric Hotels of America and Preferred Hotels International, The Cincinnatian Hotel celebrates its 130th year this September. Boasting of a wide range of accommodations, this namesake hotel of Cincinnati is the perfect home away from home destination for those who want something simple or something grand. Call for details. ... more   less 
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Also Known As:
Cincinnatian Hotel Cincinnati, Ohio

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