Bottom line - if you pay full price or anything close to it, you will be very disappointed. Get one of the many deals that are out there for this hotel, & have realistic expectations, and you will be fine. I paid $55/night through priceline. A family member paid $50 for their room.
As previous reviewers have mentioned, the rooms do smell like air freshener and some things are a bit rough around the edges. However the staff is very accomodating and friendly and the location is excellent (I laughed when i read one review that said the location is not as good as the Hilton which is 1/2 block away). As for the small rooms, this is just a reality of downtown hotels. We stayed in the Hilton a few years ago which is an older building and the rooms were even smaller. If you want a big room, go stay in a Marriott in the suburbs.
The parking lot was full both days we were there which turned out to be a blessing in disguise. The valet directed us to a parking garage that was right across the street from the back entrance to the hotel which was $8/night as opposed to the $25/night at the hotel.
Overall, it worked for us. We got a great price for a downtown hotel. Is it overrated on most travel sites, yes. But it is not as much of a train wreck as some people would lead you to believe.
North tower seems to have the best rooms.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guest,
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Thank you and we’re glad you enjoyed your stay! We look forward to seeing you again soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.