My husband and I stayed in this hotel for a one night getaway for Valentine's day. We live locally and had always heard nice things about the hotel. The hotel itself is beautiful and full of character from a past era. Love all the Art Deco touches. Check in was ok, the woman behind the desk did have to call to see if our room was ready, which was odd seeing as how we were checking in at 7pm. Luckily the room was ready. We had a suite on the 22nd floor, which was beautiful. We had an ok view of the city, everything was clean and what you expect from a Hilton at this price.
We ordered room service breakfast through the tv which was really convenient. Breakfast was delivered quickly and tasted great. We didn't enjoy our experience at the hotel bar, which had a very bad lounge singer. I understand they were probably trying to keep with the hotel vibe, but he wasn't pleasant to listen to.
The hotel gets a 4 rating instead of a 5 because of the valet service. I understand that this is done through Central Parking, not the Hilton itself, but the valet is AWFUL. When we pulled in (under the hotel) a car was parked with no one in it, so we could not pull all the way up to the valet station. We got out of our car, and got out our bags before the valet noticed us and motioned us to pull up. We motioned that we couldn't (he was about 100 ft from us in a loud garage) and then someone realized the car was blocking the path and ran out to get it. On Sunday when we were checking out, we called down to let them know about 20 minutes before we arrived at the valet station. It was very busy and our car was not ready, no big deal. 10 minutes later they brought the car and it was COVERED in snow. They had only cleared off half the windshield so they could drive the car down. The back windshield and all the side windows were completely covered in snow. The valet explained that they were so crowded some of the cars had to be parked on the roof. Ok, but why couldn't someone take 30 seconds to brush off at least the whole windshield and the back window? We paid $25 for this service and it was completely unsatisfactory.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 21, 2014
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Thank you for taking the time to complete a review of your recent stay on TripAdvisor. We appreciate the opportunity this provides to respond to you personally.
Thank you for your kind comments about the hotel! We are pleased to know that you enjoyed the beauty of the hotel and found your guestroom to clean and comfortable.
Thank you too for your kind comments regarding your in room dining experience. We are well known for our food and beverage services and we will be sure to share your kind words with our management staff to share with their team members.
This afternoon, I called and left a voice mail message for you on the telephone number associated with your account. Please again accept my apologies for the delays you experienced in both the arrival and retrieval of your vehicle, from our valet parking area, and your notation of the amount of snow that accumulated on your vehicle while it was parked with us. We deeply regret this occurred and you may be assured that we have forwarded your concern to Kenny Wandstrat; the Valet Parking Manager with Central Parking Systems, our valet parking service provider, to insure this does not recur. Beyond our apologies, my colleague Matthew Kolb, our Director of Revenue Management, will reverse the charge for valet parking from your bill. We will send a revised statement to you shortly.
Many thanks for your valuable feedback, we look forward to the opportunity of welcoming you back whenever your travel plans return you to Cincinnati.
Michel A. Sheer
Cc: Matthew Coffey, Assistant General Manager
Matthew Kolb, Director of Revenue Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.