My family doesn't mind spaces that are a little awkward or that might "need a little updating". Amazingly, that's not the case here at the Netherland Plaza. The common areas are gorgeous. There are way-finding signs in appropriate places to help you get around. There are historic photos of what the rooms used to look like. The common rooms are spotless. When a hotel staff has pride in a property, it shows. We were talking about how lovely we found the hotel to our server at the Sunday breakfast buffet (which is truly a value), and she gave us a brochure for a walking tour of the hotel, explaining the history of the building and the facts about its construction. Later, we were debating trying to see the Hall of Mirrors, as there had been a wedding there the day before and we were unsure if we should try again. A staff member approached us to offer assistance. She turned out to be the banquet manager! She whisked us directly up to the Hall of Mirrors and answered all of our questions about the space. So indicative of the staff of this hotel - we were always greeted, always made to feel welcome.
Our room was clean and well appointed. We had a suite with a pull-out sofa in the living area and a king bed, with two full bathrooms and a mini-fridge. My kids declared it the most comfortable convertible sofa that they've ever slept on, and that's huge. The two bathrooms were clean and the toiletries provided were of good quality. Our room allowed access to the Belvedere Club, which was a great benefit. It was never busy, and it was fun to get food and drinks and sit out on the terrace. The kids loved the pool, which was a nice size. We didn't use the gym, but we had to walk through it to get to the pool. It looked like a regular health club, not the typical hotel offering.
Valet was a little confusing to us, only because the bell stand is right at the hotel entrance on Race Street and valet is further down the street, under the hotel. I had tried to research how that all worked, but hadn't done enough research, apparently! It actually is a smooth process, looking back now. At the time it seemed a little frantic. So for someone like me - here it is: Valet for the hotel is off of Race Street. Don't get fooled by what looks like a valet stand by the hotel's doors. That's just for a bellman, who is not part of the valet service at all. If you look down past the hotel, you will see a big sign that says "Valet". Drive into there. Down to the left is the valet stand. They are attentive and are working hard. This level of the hotel is where the Gym at Carew Tower/pool is located. If you go through the waiting area doors and turn left, you can follow that hallway to the bank of elevators that will get you to the hotel lobby. It's very simple.
Our disappointments? They are all minor. We called for the linens for the sofa bed and housekeeping didn't come until we called again. I will take some blame for that, though, in not calling before we went to dinner. The cupcake store at the street level was closed during our entire stay (it closes at 4:00 pm on Saturday and is closed on Sundays and Mondays). The staff member at the Gym at Carew Tower decided to shock the pool an hour before it was to close, which was 7 - 8 p.m. (IIRC), so we couldn't use it for the rest of the night. In-room movies were $16 each.
We used the hotel as a two-night base for a city getaway. We went to various museums, the aquarium (took a taxi over and walked back), and ate at a mix of restaurants - including having Graeter's sundaes for supper one night sitting around Fountain Square. It was wonderful.
Higher floors would have less noise from the square.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.